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“Avoid!!! Made us sick!!! Stuffy air, ants in room, hard bed, poor wifi” 1 of 5 stars
Review of BEST WESTERN Oxford Suites Makati

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BEST WESTERN Oxford Suites Makati
3.5 of 5 Hotel   |   518 P. Burgos Corner Durban Street, Makati, Luzon 1210 , Philippines   |  
Hotel amenities
Ranked #29 of 67 Hotels in Makati
Ramsey78
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Avoid!!! Made us sick!!! Stuffy air, ants in room, hard bed, poor wifi”
1 of 5 stars Reviewed December 25, 2013

Ive previously stayed at this hotel and the quality has went way down hill. We booked 3 rooms for 4 nights. Everyone in our group got extremely sick. The air in the rooms is the worst ive ever experienced. Its a stale smell that gets in your clothes, the bedding, everything in the room. Ive been battling a lung infection since the day I arrived. The AC unit was dripping water directly into the carpet which probably has something to do with the moldy stale smell.

Besides the air that made us sick there were ants in the room, the wifi is unusable at most hours, and the bed is rock hard.

On the plus side breakfast was passable, the doormen were good, and the front desk was always pleasant. But none of this makes up for 4 days of sickness by everyone in 3 seperate rooms and the lingering stale air smell that has sunk into my entire clothing.

Even at $50 per night it was a very poor deal. I wish I could do a credit card chargeback it was that bad. I would not stay here again even for free!!!

  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Fredrikstad, Norway
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2013 via mobile

As I booked this hotel for my brother and I, I didnt expect too much cause lets face it... Its a 3-star hotel in the Philippines. I thought the prices were a bit too high for their standards, but I had heard a lot of good things of Best Western ANTEL (which was full) so I thought this hotel could be as good as it is the same chain. I WAS SO WRONG. We stayed for 4 nights. So not worth the price!


The good:
-service during breakfast
-the front desk will help you with accomodation to/from hotel, give advice as where to go as tourists and there is always someone downstairs that will try to or will find someone who can help you with whatever request you have
-next to Makati Avenue, so even with traffic you'll get to places within 15-20min
-good selection of TV channels

The bad:
-NOT FAMILY FRIENDLY LOCATED (red district!!!!)
-the hallways are always humid and smelly
-the balcony door doesnt fully close, there is a gap between the wall and the door itself making it very difficult for the room to cool down properly when you turn the aircon on. Its always humid and moist there
-we've several times found dirty plates/ cutlery/ cups in the dining area
-cockroaches has been found, both in bathroom and main room
-bedsheets seem clean but has unwashable spots sometimes. Looks really nasty
-they do offer internet BUT ONLY FOR ONE DEVICE, regardless of how many ppl are sleeping the room

  • Stayed November 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 31, 2013

We made a mistake booking this hotel and could not attend however the hotel gave us a rough time, very hard, horrible service, rude, aggressive and without a doubt very stingy and will try to milk money on any opportunity - and should we ever go to Manilla this would be the last place to go. Good riddance.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise Valley, Nevada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 24, 2013

The hotel was easy to find, easy to get a cab, easy for a business meeting, easy for a FUN night life....not a place to let your Bf, husband, fiancee to go alone! prostitution was every where. Need to be careful.

Muslim food? non! Bring along a bundle of meggi if you need too. There is one arabian cafe nearby which I still doubtfully about the halal things. The population of muslims is 5%, so...dont expect much food that you can eat.

Its takes a very long time to check out almost 1 hour...maybe because it was 4 of us, with 3 different rooms...

My friends have a smoking rooms, queen size bed, nice n tidy. I have a double size queens rooms, very big rooms. A comfortable bed. owh...our water heater is broken, so we just enjoy the cold water..its a pro n cons. but overall it was nice staying here!

Room Tip: Choose a higher floor to avoid all the noisy from the street...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chennai (Madras), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 16, 2013

This hotel is in the corner of Makati avenue and Durban street, well located in heart of Makati town. The area is surrounded by good night life places for fun filled evenings. The hotel room price is a bit steep for its standard. The rooms are quite spacious and neat with old type furniture's and outdated television. I stayed in the 21 st floor and the view cant be good due to the near by high rise buildings. Less of Vegetarian food choice.Staff services are good from the bell boy to the Front desk. Over all a good place to stay in Makati.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Diego, California
Top Contributor
112 reviews 112 reviews
43 hotel reviews
Reviews in 55 cities Reviews in 55 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed October 9, 2013

You wouldn't think you would hear a loud, organized parade going by your window at three in the morning, but this is manila, so pretty much anything goes.

This hotel was so convenient and affordable, I stayed here twice, on two separate trips.
You are basically getting 4 star accommodations at about 1/3 the price.
Great Location, positive service, comfortable room, hot water, amenities, etc and big breakfast in the morning.
if your travels mandate you be in Makati, I would look to Oxford suites first. Any other place and you are just paying for the name at that point. You will have everything you need here. Gym too

Note about the Best Westerns in Manila.... I've stayed at All three best westerns in Manila and why is it that when I rank my hotels in Manila, the BW come up one, two three. They definitely have a unique recipe for success

Room Tip: Book a high rook overlooking Jupiter
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 27, 2013

BEST WESTERN Oxford Suites Makati ideally located in center of city of Makati have best of eminities for Business travellers. Staff was very much co-operative and service is excellent. Connected very well to other provinces of Metro Manila.

Room Tip: Recemonded to have a room on a higher level. It gives you the seanic view of entire city of Makati.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN Oxford Suites Makati

Address: 518 P. Burgos Corner Durban Street, Makati, Luzon 1210 , Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #29 of 67 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Oxford Suites Makati 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
BEST WESTERN Oxford Suites Makati is a 27-storey, 232-room property located at the heart of Makati's Business & Entertainment district. The hotel is ideally located 30 minutes from the international & domestic airports and just minutes away from the commercial center and shopping malls such as Greenbelt and Rockwell.Patterned after the emerging trend of boutique lodging found in Los Angeles and London, BEST WESTERN Oxford Suites hotel rooms and amenities are designed to meet the needs of the world traveler.BEST WESTERN Oxford Suites Makati is located at 518 P. Burgos Street, Makati City 1210, Philippines. ... more   less 
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Also Known As:
Oxford Suites Makati Hotel Makati
Oxford Hotel Makati
Makati Oxford Hotel
BEST WESTERN Oxford Suites Makati Metro Manila

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