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“Absolutely Excellent and Value for Money!” 5 of 5 stars
Review of BEST WESTERN Oxford Suites Makati

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BEST WESTERN Oxford Suites Makati
3.5 of 5 Hotel   |   518 P. Burgos Corner Durban Street, Makati, Luzon 1210 , Philippines   |  
Hotel amenities
Ranked #28 of 67 Hotels in Makati
Manila, Philippines
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Absolutely Excellent and Value for Money!”
5 of 5 stars Reviewed March 25, 2013

Disclaimer first ... This hotel is right on the and in the middle of the adult entertainment, red light district of Manila. So please stay here only if you want to do activities suited for such a location.

The price of the rooms is very affordable, around 4k per night. The rooms are not top of the line but they are spacious. The spaciousness takes care of the rather old amenities inside.

I stayed in the Junior Suite and it was given to me for only 4k (they upgraded me) and it was totally awesome with great view and huge floor space. Bed was also very comfortable.

The hotel offers amazing value for money. Internet WiFi is free which is not in most of the hotels in Manila. Rooms are cheap and big.

Room Tip: Stay only if you are here for adult entertainment as it is on the red-light street.
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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192 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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England
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 24, 2013

Stayed at Oxford Suites in December 2012 as my favourite budget hotel was sadly full, have to say this hotel was fine good rooms service was excellent the only downside was not enough lifts for the size of the hotel (like many hotels) had to use the stairs on occasion especially during peak times.As others have mentioned the location is in the entertainment area but not a major issue as easy to get taxis to greenbelt/glorietta etc.As said before if fav hotel is full I have no problem In staying here.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 16, 2013

I have stayed here a few times. Some of the rooms have been refurbished, but in my opinion, it is a minor refurbishment. This time I was given a frankly quite shabby room, but the bell boy who recognised me as a regular client got me a refurbished room which was much better. On preparing for bed on the first night, I found about 7 hairs in the bed. Once reported to reception, the bed was completely stripped and remade without any hassle. have never had this problem before in any hotel. I think it may have been a one off problem.
This hotel is in a road full of bars so would not be to everyones liking, but is fine with me as you see some colourful life! I have never felt threatened here. I think it is quite safe, if a little noisy.
A mention must be made of the excellent staff here, particularly the Bell Boys on the doors. nothing is too much trouble for these guys, and they really make you feel welcome.

Room Tip: High floors have less noise from the street, which is mostly car horns at all times.
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 26, 2013

Hotel located at "red area". Very basic but everything is old and there are no extra facilities. Can be a bit pricey. Room is very spacious. Room service is very responsive. Nothing to shout about. Average breakfast.
overall the hotel is pleasant to stay

Room Tip: ask for a room with good view
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
59 reviews 59 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 26, 2013

The Best Western Oxford Suites is a three star hotel located in the relatively safe Makati District of Manila, within an easy taxi ride (or a twenty minute straight line walk) of the business district, Greenbelt shopping area and restaurants. I stayed there for three nights and found the room (I had an executive room) to be clean and pleasant enough. Wi-fi access is free and covers the hotel and the rooms well. If you need the door to the balcony unlocked you'll have to ask and fill out a disclaimer form, I suppose in case you decide to jump (not recommended).

Everything about this hotel was perfectly fine for a three-star. No pool but a reasonable gym. The thing to avoid is the buffet breakfast, which is grimy and turned my stomach. As with all sub-standard things there's an air of reluctance amongst the staff at breakfast too. BUT, along the street just 20 metres away is a 24 hour diner that offers excellent breakfasts with a much better atmosphere in American style (eggs, pancakes etc.), so go there.

Do note that this hotel is located smack in the middle of P. Burgos Street which is a bit of a slimy red light area. Surrounding the hotel are dodgy bars and at night you'll get propositioned for sure. I was offered massages and Viagra on the hotel steps.

That being said, if you can live with the district, the hotel is fine - nothing special at all - just fine for the price. I'd recommend the place if it comes up as the best value and you're on a budget. But if the New World, Dusit Thani or Intercontinental are anywhere close in price, plump for them for an altogether more salubrious experience.

Room Tip: Try for a high floor; you don't want the noise of the bars and knocking shops in the street. Als...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 25, 2013

This hotel is located in the "red district" of Makati. There are plenty of "pleasure solicitors" openly asking for business at night. Located in a pretty busy area and close to restaurants and other businesses. I Stayed at this hotel sometime in April 3 years ago.

Room Tip: Do not get a room above or below the restaurant.
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  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 5 cities Reviews in 5 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed January 27, 2013

Hotel Name: Best Western Oxford Suites
Location: Manila Philippines - Makati
Date of Stay: January 2012 (3 nights + 4 nights)



If you like the review please rate it as "helpful".

Overall Rating 3 out of 5

Location: 2.5
Room Quality: 3.5 (for renovated rooms only)
Ambiance: 3.5 (for renovated rooms only)
Facilities/Amenities: 3
Approach to Service: 4 (excluding policies) 2 (If policies are included)
Usability: 3
Value for Money: 4 at discounted rates for renovated rooms --- 2.5 for old rooms

Summary: Some will be put off by it's location in the middle of Makati's red light district and the area is not the quietest, but the (renovated) rooms are good value for money (Considering it is Makati) for both business travelers as well as those wanting to be in the middle of the "action". Management needs to refocus on being customer friendly before the hotel can be recommended.

Rant:

Ok the review is below but first some comments on some management policies I just noticed implemented this year. I am not sure if these are related to the acquisition by Best Western or if it is just some local silliness, but they are deserving of comment. I stayed their twice in January. First they required a 1000 Peso (US$25) per night deposit. The insistence of a deposit seems to be a practice of lower class hotels (the other hotels I stayed in Manila had no such requirement) perhaps for people paying by cash. Even worse, upon check in, I was presented for signature a full page "contract" which basically waived the hotel of any responsibility for anything that went wrong, and also indicated they had the full right to charge my credit card any amount they deemed necessary after inspection of room at checkout. Never in my life have I been forced to sign such a contract at check in.The paperwork does not end yet! The rooms have small walk out balconies but the doors are locked. You can call reception to open the doors --- and the man came quickly -- but I was presented with yet another "contract" for signature fully indemnifying he hotel from any loss resulting from opening my balcony door. A contract to open my balcony door? Are you kidding me?! Considering I was 20 floors up there was no security risk unless Spiderman had visited Manila. It gets worse .... I was happy enough with the room on my first stay, that upon my return to Makati two weeks later, I booked it again and took advantage of a rate they were offering which was about 15% less than what I had booked online for my first visit. Big mistake. Despite supposedly being the same class superior room --- the room I was given was older, dirty, with peeling wall paper and full of small ants. Whereas I was very happy with the room on my first stay it was now as if I was staying in a different hotel. I now got a room that was from a time warp 20 years ago --- exact same layout; just old, with all original furnishings, and with a dirty feeling. Thanks Best Western -- great way to reward my repeat business. Speaking of loyalty -- when paying I presented my Loyalty card number to be recorded and was told they would not accept my loyalty card because of he 15% discount I had received through their promotion. I thought loyalty programs were meant to reward customers -- not drive them away. Frankly I am now questioning the value of joining their program. Some promotion -- save $10 per nite for a room of he same class and get an ancient ant filled room, no loyalty points, no complementary newspaper and you learn about it after the fact. All of this is too bad, because the staff are friendly, the newer rooms of good quality, and the price point is a decent value by Makati standards if you can live with the immediate "red light" surroundings. Hopefully the management will refocus on the meaning of hospitality soon -- on to the review ...

Detailed Commentary:

Positioning: A decent business class hotel that also caters to those enjoying the adult night life surroundings of the immediate area.

Location 2.5
The venue is situated in on he corner of P Burgos Street and Durban Street in the heart of Makati's red light district. Makati itself is a good location within Greater Manila (cleaner, safer, more upmarket generally) although the immediate surroundings will not work for everyone. The area has the usual trappings common in such areas: flashing neon lights, music blasting from bars, hordes of men selling fake viagra and girls offering in-room "massages". Having said that, the area never felt threatening at all (unlike other parts of Manila where people can get much more aggressive) A polite "no thanks" will send the viagra salesman on his way and the street girls are the most polite -- "Hello Sir how may I be off service to you tonight?" being the most common approach. I got the feeling that there was an "understanding" between those roaming the streets and the police as to how far boundaries can be pushed --- unlike Malate or Ermita where such encounters can feel quite threatening at times. Anyway the area is what it is although it did not seem very busy during my visit.

Room Quality 3.5/5 (for renovated rooms only):
The hotel is 26 stories and is rather dated. The (renovated) rooms themselves were of good quality. The bed is of international standards. The room included a mini bar, bed, large comfortable chair, writing desk, and lock box. The room had a small walk out balcony but you will have to call the front desk if you want to use it. There was zero in the way of noise from the hallway or neighboring rooms but there was a fair amount of ambient street noise -- nothing too bad but if music off in the distance or the occasional blaring taxi horns bothers you then you might not be happy. The wall mounted aircons can run a bit noisy but are easily fixable. The bathroom was standard (a bit old) with small tub/shower combo, plastic curtain and large sink. The room still felt dated but cheery and clean. The non renovated room had the exact same layout but felt much more dated and dirty.

Ambiance 3.5 (For renovated rooms)
Setting aside the location, the hotel feels more like a mid range business hotel than anything else. If you are offended by sometimes sharing a lift with an older Caucasian or Japanese with a 20 year old hanging on his arm you may wish to look elsewhere but there is nothing sleazy about the hotel itself. The hotel is quite dated but my (renovated) room seemed to have been recently painted with a blue and pastel yellow that gave it a cheerful glow. Some thought appears to have gone into the decor and furnishings and the room felt quite comfortable, if somewhat boxy. I have little good to say about the second room I stayed in -- the drab atmosphere was quite depressing actually.


Facilities and Amenities 3/5:
There is no pool but there is a gym, spa , and cafe. I did not try the breakfast so cannot comment. The TV programming was good, offering a solid variety of choices in each genre, including NBA Premium for sports fans. Free WIFI was offered and worked well. A free newspaper was also delivered every morning.

Approach to Service 4/5 if policies are excluded 2/5 if policies are included:
Well, I already mentioned my concerns over the idiotic "contracts" and "waivers" and the "reverse loyalty" approach to their loyalty programs . The staff I encountered were always polite and friendly, and when the aircon broke down it was serviced in minutes.

Usability: 3/5
Usability concerns details that may not matter to many people, particularly those that are only staying for a night or two. However, since design and usability are of interest to me, I like to include it anyway. Some hotels maximize space with very intelligent room design while others pay no attention to usability and guest convenience. In this case I found the hotel average for it's class. Some more reading light around the bed might be nice, but otherwise the space was well used. The work desk faced out the window and was large enough to be useful.


Value for Money 4/5 at discounted rates for newer rooms
This is always subjective depending on what is important to most people. I think Makati hotels tend to be very over priced in general. You can find standard room rates at about US$60 nett and at this point, it offers pretty good value by Makati standards (immediate location and stupid check in requirements aside).

Stayed January 2013, traveled solo
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Oxford Suites Makati

Address: 518 P. Burgos Corner Durban Street, Makati, Luzon 1210 , Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #28 of 67 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Oxford Suites Makati 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
BEST WESTERN Oxford Suites Makati is a 27-storey, 232-room property located at the heart of Makati's Business & Entertainment district. The hotel is ideally located 30 minutes from the international & domestic airports and just minutes away from the commercial center and shopping malls such as Greenbelt and Rockwell.Patterned after the emerging trend of boutique lodging found in Los Angeles and London, BEST WESTERN Oxford Suites hotel rooms and amenities are designed to meet the needs of the world traveler.BEST WESTERN Oxford Suites Makati is located at 518 P. Burgos Street, Makati City 1210, Philippines. ... more   less 
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Also Known As:
Oxford Suites Makati Hotel Makati
Oxford Hotel Makati
Makati Oxford Hotel
BEST WESTERN Oxford Suites Makati Metro Manila

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