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“Comfortable stay, friendly staff” 4 of 5 stars
Review of Somerset Olympia Makati

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Somerset Olympia Makati
4.0 of 5 Hotel   |   No 7912 Makati Avenue, Makati, Luzon 1200, Philippines   |  
Hotel amenities
Ranked #29 of 65 Hotels in Makati
Jacksonville, Florida
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Comfortable stay, friendly staff”
4 of 5 stars Reviewed July 11, 2014

Stayed here while on a family vacation from December 2013/January 2014 for a family reunion and wedding. Overall, comfortable stay and within walking distance from the shopping malls and restaurants. We stayed in a King Suite on a comfortable bed, and had plenty of room for all of our luggage and balikbayan boxes, that was adjoined to a living area, full kitchen, and another room with two full beds. The food selection offered every morning for breakfast is decent, but could be improved for more variety. Also, the Laundromat appliances and facilities need to be updated for efficiency. The walls are also pretty thin and need better insulation as conversations/noise of next door occupants can be heard.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Residence Manager at Somerset Olympia Makati, responded to this review, July 15, 2014
Dear 12eight07,

It was a great pleasure having you stay at Somerset Olympia Makati. Thank you for taking the time to provide us with some very insightful feedback.

I have noted your observations on the apartment wall, breakfast, laundromat appliances & facilities. Please be assured that I will coordinate these with the team. We will continue in our improvement efforts to provide excellent service and products to our guests.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

Yours sincerely,

Sue Ponnudurai
Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
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  • Spanish first
  • Thai first
  • Any
English first
Manila, Philippines
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed June 29, 2014

We stayed at Somerset for just over 2 months upon our arrival to Manila and had a generally good experience. The location by Ayala triangle suited us perfectly and the staff, anyone we met and dealt with, were fantastic and really made us feel welcome to the Philippines. Still, advertising the place as "newly renovated" might get you the wrong idea. This is an old hotel that has been around since long before Somerset took over. Even if some work may have been done the feeling is still that the place is tired. The layout, with a lobby in the basement and stairs leading up and down from street level to get into the hotel is a heritage from the days when Manila hotels were built to withstand the threat(?) of bombings. The hotel in general might have had a few paint jobs, but rooms are dark, floors and bathrooms have seen way better days and amenities look a lot better in pictures...

The main issue we had was however not with the looks and feels of the place, but the fact that during our stay there was continuous servicing of elevators (meaning they were turned off), "cleaning of water tanks" (meaning the water was turned off), two water leaks (one major where we had to change rooms due to torrential rains coming down from the room below) and quite a lot of technical mishaps. We are rather tolerant people and this may not even have been anyone's fault, but after a while "I'm sorry..." just isn't quite enough.

I really liked all the people at Somerset, but it is hard for me to actually recommend this place to anyone.

Room Tip: Get a room on the side that is facing Urdaneta village rather than Makati Ave as traffic can be rath...
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  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Residence Manager at Somerset Olympia Makati, responded to this review, July 15, 2014
Dear Mr_Sigurdson,

Thank you for taking the time to share your feedback of your recent stay with Somerset Olympia Makati. We're so glad that you recognized our team & convenient location despite not being the "newest" property on the block.

With regards to the "servicing of elevators" and "cleaning of water tanks", this has been highlighted to our Engineering Manager to organize a schedule that would ensure guests are not inconvenienced for future maintenance works. Regarding the water leaks - rest assured we are constantly working to continue the upkeep and upgrade of our property.

We hope the next time your travels bring you to Manila, you will give us another opportunity to provide the experience we strive to provide for our guests.

Yours sincerely,

Sue Ponnudurai
Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 21, 2014

I truly enjoyed my stay with Somerset, the staff is so friendly including the courteous security personnel. Excellent housekeeping service with flexibility of any time of the day. The front desk as we'll is more than willing to help so is the staff at restaurant. All waiters make you feel home with their smile and warm welcome as well as prompt service. Overall a great experience for me, thank you.

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Residence Manager at Somerset Olympia Makati, responded to this review, July 1, 2014
Dear RAJ P,

Thank you very much for your wonderful feedback and patronage at Somerset Olympia Makati. I am pleased that you enjoyed your stay with us and find that our services are to your expectations.

On behalf of all the staff at Somerset Olympia Makati, we are honoured to have you as our resident. Rest assured that we shall continuously exert the best effort in providing you the best service you deserve.

Yours sincerely,

Sue Ponnudurai
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 30, 2014

if you are traveling and just looking for the lowest price for a decent hotel than this is an ok choice. The hotel is moldy and tired and old. But ok, for my purpose: business and just for a night.

the bed was to small and no duvet.

the staff is friendly and competent. the breakfast at the old swiss in is good. i liked the milk and the yoghurt which were very fresh.

Room Tip: our room a52 had seriously a view on a wall just 5 meters away
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Residence Manager at Somerset Olympia Makati, responded to this review, June 16, 2014
Dear bertjanvanessen,

Thank you very much for your comments. We always appreciate the guests’ feedback of our property with an intention to continually improve our service. Thus, I am sorry to hear that you found some aspects of your stay disappointing and that the apartment did not live up to your expectations.

I do hope though that this has not marred your impression of Somerset Olympia Makati. Please do contact us in the future when you decide to visit us again and I will be more than happy to personally assure that your stay with us is a memorable one.

Yours sincerely,

Sue Ponnudurai
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawalli, Al Kuwayt, Kuwait
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 28, 2014

This is one of the best choices you can ever have when you want to stay in Makati
Prime location with access from main street and back street, huge parking under the hotel and maximum security on it, you can feel home and welcomed from all people you see, the housekeeping guys are doing AMAZING job in everything.
The apartments are really big, with everything you need is available there, from a very new safety box, iron and iron board, microwave and mini ref, big TV and a huge variety of channels to satisfy all needs, and a very nice A/C to cool the room in no time.
The check in process was very easy and it took less than a minute to be escorted to my apartment, the same time was needed for check out.
The housekeeping will leave a note stating the moment they come to clean up your room if they find a DND sign on the door.
They use a wireless phone device in the apartment.
Bathroom amenities are AMAZING and satisfy all the needs, variety of towels and all the necessary items any traveler might need.
The down side was the small balcony i got, I believe they can redesign it in a better way.
The bed was very comfortable, which is somehow a problem as I had hard times leaving it in the morning lol
The laundry service is really effective, I sent more than 10 pieces after 8PM and got them around 12 hours later, the charges were less than 30 dollars in total.
The view from my apartment was really pleasant, quite during the night and busy during the day as it is located in Makati Ave.
Shopping areas, restaurants and bars are just few minutes walking distance from the hotel.
I have to say thank you very much for the great management of this place, they did a perfect job making it a very happy stay for me for 3 nights, the security concerned me much before reaching there but they made it really safe in and around the hotel.
I may have missed something there, but it is a really perfect place for the stay

Room Tip: Always ask for Tower A as it has the best view on Makati Ave Park.
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Residence Manager at Somerset Olympia Makati, responded to this review, June 16, 2014
Dear Foad J,

Thank you for choosing Somerset Olympia Makati and for sharing your wonderful feedback here on Tripadvisor. We are delighted with your comments about the location, apartment, check in/check out and staff. We greatly appreciate your recommendation and I will gladly share it with the team.

Again, thank you for taking the time to review our property. We hope to have the pleasure of welcoming you back at Somerset Olympia Makati.

Best regards,

Sue Ponnudurai
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Exceptional location, with well serviced rooms for all levels of accommodation and price.. Exceptional service with such friendly and courteous staff... Have stayed their nine times and love it... Is in the heart of Makati and close to all amenities.

Room Tip: Get the executive suit looking over Ayala Triangle
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Residence Manager at Somerset Olympia Makati, responded to this review, June 16, 2014
Dear steve f,

Thank you for your kind feedback and patronage at Somerset Olympia Makati during your visit to the Philippines. I am pleased that you enjoyed your stay with us and find that our facilities and services are to your high expectations.

On behalf of all the staff at Somerset Olympia Makati, we were honored to have you as our resident. We shall look forward to be of service to you in the near future.

Sincerely yours,

Sue Ponnudurai
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandaluyong, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2014

Very nice unit/residence. Spacious, very clean and well ventilated. The furnitures were in very good condition. Although we only stayed for 2 days/1 night, we enjoyed it. It was worth the money. I would love to come back. More promotion please :)

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip B, Residence Manager at Somerset Olympia Makati, responded to this review, May 14, 2014
Dear Juris77,

Thank you for taking the time to share your positive feedback of Somerset Olympia Makati.

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Somerset Olympia Makati, we look forward to welcoming you again.

Yours sincerely,

Philip Barnes
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Olympia Makati

Address: No 7912 Makati Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#13 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Olympia Makati 4*
Number of rooms: 143
Official Description (provided by the hotel):
Located in the heart of Makati City's central business district, Somerset Olympia Makati is ideal for executives and their families looking for work-life balance and an enriching lifestyle. The newly refurbished serviced residence is infused with warm hospitality and allows convenient proximity to major corporate offices, parks, lifestyle venues and cultural centres. It is right across the lush Ayala Triangle Park and situated within walking distance to Greenbelt Mall, Glorietta Mall and Ayala Museum. There's always a warm welcome awaiting you and your family - including your furry, four-legged companions at Somerset Olympia Makati. Our friendly staff are always on hand to extend assistance with local knowledge to help you settle in quickly. Somerset Olympia Makati is one of a premier collection of The Ascott Limited's serviced residences in over 80 cities in Asia Pacific, Europe and the Gulf region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you 30 years' experience in supporting travellers who work and live away from home. Because life is about living. ... more   less 
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Also Known As:
Somerset Olympia Makati Hotel Makati
Somerset Olympia Makati Metro Manila

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