The Peninsula Manila remains a masterpiece from its appearance down to the service aspect. But there's this one experience that made me wanna write here in Tripadvisor. We have stayed in the Executive Lounge of the hotel, it is cozy and nice (thou rooms are not part of the renovated areas) just as nice and cozy of other executive lounge in other hotels, but what makes it different are the staff. I came a little bit earlier than my foreign partner, my features is purely filipina, i do not dress like an executive so i would understand if there are some staff as I have observed, treats me differently when i'm alone and also different when i'm with my partner. There's this one lady who no matter how early in the morning, i am alone or with someone, will genuinely smile and greet me as i visit the lounge, she would sometimes go around in the dining area to ask if we need anything else, and with those gestures, this lady named Venice caught my attention. But just when we thought that everything will turn out to be just one of those successful business trips of my partner, series of incidents happened that made me realized that this girl is extraordinary. One lazy morning we were in a hurry as we are late for a meeting and we still need to look for a cab coz we don't have a service since our car's plate is banned to drive for that day and hotel cars are really expensive. We dropped by the lounge to print some documents, we were having a hard time figuring out how to print the files we needed and when Venice noticed us she asked if there's anything she can be of help? i didn't hesitated to tell her what's going on and immediately she suggested if we can send the files to her email so she 'll be the one to print while we're fixing ourselves , maybe she noticed that we aren't dressed up yet, so i gladly accepted her offer. When we are about to go, all the documents we asked her to print are neatly arranged in a brown envelope, she made a quick phone call, and as she handed the envelope to us, she mentioned that a metered cab is already waiting for us outside, which left us both saying, she's amazing. It doesn't end in that incident.The following day,we went to the lounge to have our usual breakfast and once again Venice greeted us, she asked if everything went well with the meeting we had, we had a short talk and I mentioned that my partner had an upset stomach after the meeting until that previous night, Venice then recommended some food that he should and should not eat like as if she's a medical staff, we appreciated her concern but declined her offer to call a nurse since my partner said he's feeling better, later in the afternoon we were surprised to have received a get well soon letter from the Peninsula and some fruits and crackers that is fit for his condition which i believe was initiated by this sweet young lady. You might find this review a little long but i just think that this kind of service from a staff needs to be shouted out. These kind of staff are the reason why Peninsula remains a masterpiece of luxury.
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- Also Known As:
- The Peninsula Manila Hotel Makati
- Peninsula Hotel Makati
- Peninsula Makati
- Manila Peninsula
- The Peninsula Manila Makati, Metro Manila