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“An awesome stay!” 5 of 5 stars
Review of Makati Shangri-La Manila

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Makati Shangri-La Manila
5.0 of 5 Hotel   |   Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines   |  
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Ranked #3 of 72 Hotels in Makati
Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“An awesome stay!”
5 of 5 stars Reviewed July 23, 2013

We stayed for 1 night. Front desk accommodated all our request coz we checked in almost midnight and everything went well.

Very clean rooms and it is really a 5-star hotel with all the amenities you need.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,569 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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English first
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 22, 2013

This hotel was first class, excellent staff and gorgeous room. Unbelievable ( and way too large) breakfast buffet-Chinese, Japanese, Indonesian, Filipino, Western...they had at least six huge banquet tables with tons of food.

Nice pool, centrally located, except it is impossible to move anywhere in Manila, too many people and too few roads. accompanied my husband on a business trip, or I would not have gone.

Room Tip: Don't know. we had a quiet room, 11th floor overlooking pool
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

This hotel is grand and impressive not only by its facilities but by the attitude of its staff. I was there for 1 week in July and will be back again in Nov for business. My stay had some hiccups but all was rectified. Great service.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tortola,
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

Great hotel. Stayed again in the Horizon Level. Dissappointed in the room and the low level we were on and the room was tired. Staff in the Horizon level excellent. Food and drinks everywhere above and beyond most places. This is the 4th time we have been here. Service in the Buffett restaurant was terrible. Watch on your bills as service is included in everything.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Droitwich, United Kingdom
Top Contributor
178 reviews 178 reviews
53 hotel reviews
Reviews in 65 cities Reviews in 65 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed July 20, 2013

This is a fabulous hotel -- service and facilities difficult to duplicate anywhere in the world. Attention to detail is fantastic. Staff are very well trained -- and they are everywhere. I suppose low Philippine wages make this possible -- and it makes for a great stay. At this hotel it is almost impossible to get to a door before someone thoughtfully opens it for you. It is even difficult to get to the elevator floor selection buttons before a staff member offers to push one for you. Room facilities are truly five star. And, the location is in the center of one of Manila's best shopping districts.

The buffet breakfast is just about the best I have ever experienced anywhere in the world. The food selection is mind boggling -- Japanese section, Philippine section, traditional North American section, Indian section, Chinese section, fresh fruit beyond what most of us ever experience, salads, fresh juices of every description, attentive staff. Every time you get up to select something else (as everyone does in this restaurant), you return to new eating utensils and a folded napkin.

Room Tip: Get up early for breakfast and spend a couple of hours! Eat leisurely and enjoy a huge newspaper sel...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Piñas , Philippines
1 review
5 of 5 stars Reviewed July 17, 2013

We stayed in the business center for more than two weeks. Everyday is a happy day because of the guys from the business center namely, ms. margarita, mr randolph, ms luwee, mr nards, ms rhea, mr jayson and ms kamille. They are very courteous and helpful to all of their guest. They always see to it that all of the needs of their guests are met. They always extend their customer service, always smiling even though they are tired and always with a ready stance to serve. They work as a team and they are like family. I think shangri-la makati has the best employees compared to other hotels. Keep up the good work and more power to those guys and to shangri-la makati. Thank you very much!!!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Manila, Philippines
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 16, 2013

Perfect Manila Staycation!

Pros:
- walking distance to the shopping malls & restaurants
- in love with the orchestra that plays in the lobby every afternoon... Immediately feel the lavishness of the hotel when you enter
- excellent service
- the bed is perfect reason to stay in the room the whole day & relax
- Inagiku -Japanese Restaurant is one of the best ever!
- Circles (Breakfast & Lunch) Buffet has one of the widest selection of cuisines

Cons:
- the rooms are clean but interior is quite outdated

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Makati
#2 Business Hotel in Makati
#3 Luxury Hotel in Makati
#3 Romantic Hotel in Makati
#4 Family Hotel in Makati
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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