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“Great hotel with a great location” 4 of 5 stars
Review of Makati Shangri-La Manila

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Makati Shangri-La Manila
5.0 of 5 Hotel   |   Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines   |  
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Ranked #3 of 66 Hotels in Makati
Balanga City, Philippines
Top Contributor
56 reviews 56 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
“Great hotel with a great location”
4 of 5 stars Reviewed February 4, 2013

Shangrila hotels are among my favorites. Makati Shangrila is a great hotel in terms of service, location, event venue, breakfast. I just noticed one thing, in our room the lower portion of the marble wall of the shower cubicle has molds and mildew. Good thing the flooring is rough, otherwise it can be slippery. I didn't get the chance to call the housekeeping because I was in a hurry. I was late for my appointment. I hope Shngrila Makati will take note of this review. It's perfect hotel to stay actually. Mine is just a friendly reminder.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,302 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
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English first
Lautrec, France
Top Contributor
127 reviews 127 reviews
38 hotel reviews
Reviews in 60 cities Reviews in 60 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed February 4, 2013

We stayed here over New Year and had a very good time. We ate at one of the small restaurants on the main floor to the left of the reception.

Rooms were very well set out and comfortable. We especiallly liked the size and softness of the bed.

The hotel whilst large manages to look after all its clients and all were particularly helpfull during the stay.

The common area were well presented. The garden area and the pool with bar and eating area were especially good and a welcome relief from the hussle of the city.

The evening meal was a delight and the service was crisp and timely

The only negative was the buffet breakfast which we had in the ball room.
The food was excellent very varied and several stations provided food to your specific taste.
The only problem was the size of the room did make the experience more like a canteen which was out of character to the rest of the trip.

Do not let this minor point put you off going to a really great hotel as it is well worth the visit.

Room Tip: higher floors get better views, above 10 should be ok
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca, Romania
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 3, 2013

This hotel really exceeded my expectations. Fine restaurants, clean and comfortable rooms, very friendly staff. In heath of Makati, the location could not be better than this. Spa is great, breakfast is more than excellent. Just cant find any bad words to say about this place.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 2, 2013

I am getting married in April 2013, although it has not happened yet, i already have had so much stress from the staff from this hotel.
This hotel was recommended to me, and as a 5 star hotel i assumed we would be treated with 5 star service.

First issue was that I had already had a contract signed and deposit made and the staff were insisting to give priority to a tentative event that was taking place on the same day, which meant that my wedding would be pushed later than the agreed time. After asking for my deposit back, the tentative event booked was magically cancelled.

Second issue was that there were two different people handling my event, it made everything so confusing. Then when booking rooms for my guests i had to deal with 5 different people and each time they would give me a different room rate, which got more and more expensive.

When i went to the reservations desk personally to ask for a rate, the rate given to me was the cheapest at the time, and when i informed the DIRECTOR OF BUSINESS DEVELOPMENT she did not want to match the rate i was given, instead gave me a group rate which was almost 2850PHP more for each room than the rate i was given. I was so disappointed as i was celebrating my wedding here and booking up to 20 rooms.

I do not understand why there are so many different rates and so many people handling one persons reservation. This is quite a let down and i am not looking forward to the failures this hotel will give me for my wedding day. I should have asked for my deposit for the whole wedding back and gone across the road to the Peninsula.

Room Tip: Try and book online on discount websites, they are cheaper and offer better deals
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto K, General Manager at Makati Shangri-La Manila, responded to this review, February 13, 2013
Dear Ms Estrada,

At the outset, we apologize for the misunderstanding and the confusion with regards to the room offers. I believe we were able to set this straight with you through our Events Manager last week. We have also positively considered a request you made and sent you an email yesterday as we could not reach you last Friday. We hope you will have the time to review it.

Thank you very much for your comments that allow us to improve. The team and I are committed to work with you closely to ensure that you will indeed have your dream wedding here with us in April.

Sincerely yours,
Reto Klauser
Area Manager / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2013

Shangri-La Makati is a beautiful hotel, the decor is classic & luxurious. We walked into a stunning room filled with rose petals (see photo) and some treats for us to enjoy. The service upheld at Shangri-La was professional, curteous and the team went above and beyond for us during our two seperate stays.

The hotel is supremely positioned to explore the city and it's shopping! Greenbelt Shopping malls are only a few minutes away.

We have stayed at Dusit Thani Manila our last time in Manila and found the rooms were noisy and the service was not consistent. We would love to return and highly recommend this Shangri-La Makati.

Room Tip: Book a Horizon Club suite - you'll enjoy a higher floor and access to all club level offerings
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 2, 2013 via mobile

the pastry selection was impressive and the quality of the food is above every hotel in Asia. The service is super attentive and always ready to anticipate your needs. the hostess were very warm and welcome you with a big smile, that's exactly what I need at 8 o clock in the morning. Ronald, the waiter, was always smiling and friendly, once understood I love mango approached me every morning with a huge glass of mango juice. Amazing.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 2, 2013

Stayed here on a business trip April 2012.
The hotel is in the centre of the business district within a few minutes walking distance of a huge array of shopping malls and restaurants. I found the hotel a luxurious oasis from the hustle and bustle. You will find security pretty tight - to get into most of the malls you will need to get through security and metal detectors. The hotel security is similar.
The hotel itself I found to be excellent - possibly the best I have stayed at so far. Hotel staff were extremely helpful and polite. They even have a bell boy at the elevators to choose your floor!
I had a club room that was large and luxurious with all the facilities you would expect of this class of hotel. The lobby and large lounge area is spectacular with live music every evening, The buffet breakfast is by far the biggest and most comprehensive I have ever seen - really overwhelming. I ate out most nights but did try the Japanese restaurant and found it quite expensive but excellent. However, I would recommend getting out and trying other restaurants. There are some excellent Japanese and local restaurants and prices are very reasonable.
I have no hesitation recommending this hotel and I will use this again on my next trip to the city.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Makati
#2 Family Hotel in Makati
#2 Business Hotel in Makati
#2 Romantic Hotel in Makati
#3 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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