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“Great Hotel In A Great Area” 5 of 5 stars
Review of New World Makati Hotel

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New World Makati Hotel
4.0 of 5 Hotel   |   Esperanza Street corner Makati Avenue | Ayala Center, Makati, Luzon 1228, Philippines   |  
Hotel amenities
Ranked #9 of 64 hotels in Makati
las vegas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great Hotel In A Great Area”
5 of 5 stars Reviewed November 28, 2010

I originally booked a six-night stay at the Pan Pacific in Manila. What a mistake that turned out to be. Not because of the hotel itself, but because of the surrounding neighborhood. The Pan Pacific fully lived up to its luxurious billing; which would be fine if a guest did not venture beyond its front doors. But unfortunately the PP sits smack-dab in the middle of a really bad section of town. Step outside the lobby door and be besieged by pan-handlers, hustlers, ne'er-do-wells and, worst of all, what appeared to me to be clearly under-aged prostitutes. I felt unsafe walking to the Robinson Mall one block away in broad daylight--and I'm 6 feet tall and routinely bench press 200+ lbs. It is amazing to me how the hotel maintains any business in its current location. Very good hotel (except for the lousy gym) but after two nights of basically being sequestered (imprisoned?) to the hotel property, I cut short my stay and moved to the New World Hotel in Makati City.

Now that's what I'm talking about 'Willis.' Talk about a change in atmosphere; it was like going from purgatory to Nirvana. The NWH is large, modern and user-friendly. It sits in a section of the city that can only be regarded as trendy and tres chic. The hotel itself is beautiful and the surrounding area encourages exploration. It is across the street from the Greenbelt Mall which houses several high-end shops, restaurants and entertainment options.

They voluntarily up-graded me to a one-bedroom suite, which, admittedly, prejudices my review--but not by much. (Note: It is well worth the money to be upgraded to the concierge floor since breakfast and dinner is included. And while dinner is not a full-blown restaurant quantity food, it is delicious and more than enough to satisfy all but the most famished of appetites. Internet access is also free on the concierge floors.).

The suite was great except for the central control system that operated all the lights, and HVAC which was a little too clever by half, and took me a while to master. The concierge that was assigned to me was superb and what few needs I had, he addressed efficiently and expeditiously. I splurged on the buffet in the hotel restaurant one night. It was costly but very good with a nice blend of well-prepared American and Filipino dishes. The gym was very clean and modern with lots of aerobic and weight-training equipment.

My only caveat is not to use the hotel car to travel to and from the airport. Taxis are much cheaper.

Aside from that, enjoy your stay.

  • Stayed November 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
89 reviews 89 reviews
82 hotel reviews
Reviews in 69 cities Reviews in 69 cities
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed November 20, 2010

Service standard had dropped. Seems like they were overwhelmed by the large number of guests. No turn down service on the first night and on second day, room was still not made up by 130pm. If I did not complain, I wondered if they had forgotten. Pathetic breakfast spread in Club Lounge. Service staff not around and I had to help myself to the coffee machine. The final ordeal was the check out at Club reception. I had to point out their errors TWICE. The staff just printed the bill without checking and initially even insisted that it was correct. They should thank me for pointing out to them on undercharging me.

  • Stayed November 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2010

Service:
Superb. Their staff will pay special attention to each guest.

Rooms:
Fantastic! I loved how I felt inside the rooms, it was very cozy and quite spacious.
The bathroom was larger than I expected.

Location:
It's beside Greenbelt, one of the biggest shopping malls in makati. It's very convenient and taxi drivers know where this is.

Feel free to PM me if you have other questions about this hotel.:)
I would really recommend this place to you.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 16, 2010

This hotel is good, esp if it if your first time in Manila I'll list out pros and and areas for improvement below.

Pros
- Excellent location with the Greenbelt mall right at the front door all with brand name stores
- Breakfast buffet has an outstanding selection of food
- Service is impeccable, everyone is ready to help and serve; staff seem to be everywhere and nowhere
- Rooms have flat panel TV with good variety of channels
- Bottled water and boiler provided in room
- Internet provided in room

Areas for Improvement
- Cost of private transfer from airport is quite expensive
- Staff is always around, you feel bad at all the food wasted during breakfast. As an example, you get up for 2nd rounds of food, and they take your coffee and butter / jam away forcing you to get all new items...a bit wasteful.
- Should consider wifi throughout the hotel.
- May need to consider renovating the bathrooms as it's getting a bit outdated.

  • Stayed November 2010, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 11, 2010

Just got back from my first visit to Manila. Went on a girlfriend shopping spree and picked the New World Hotel after reviewing the various comments and reviews. It's an excellent 4-star hotel in a great location across the street from the Greenbelt Center.

The hotel is extremely secure with guards at the doors, a metal detector entry and dogs sniffing packages. All of this is done, however, with a lot of courtesy and smiles so you don't feel the least bit intimidated or inconvenienced.

The lobby is huge with marble floors and enormous flower arrangements. The only odd thing is there is no chairs or sofas in the lobby...but I heard this is true of other Manila hotels. At any given time, there were usually a dozen hotel staff in the lobby to assist with any request.

Our stay included the breakfast buffet which was spectacular with a huge selection of items. There was a omelet station, pancakes made to order, a noodle station, sushi selections, salad bar, pasteries, cereals (hot and cold) and smoothies. We stayed 4 nights and these breakfasts were the highlight of our dining in Manila.

We stayed in a standard guest room with two twin beds. The room was well furnished and large enough to handle the results of 4 days of power shopping by 2 women. I might also add that the lighting in the bathroom is some of the most flattering I've experienced in a hotel.

Taxis in Manila are really cheap. We took taxis to other shopping centers (Greenhills, Market Market) for about PP100 -- at the current exchange rate, that's less than $3. Visitors should be warned that traffic in Manila is horrendous at all times of the day. Motorcycles, cars, trucks, jeepneys and huge buses jockey within a gridlock where no one pays any attention to the lines on the road. Don't be surprised to see another vehicle 2 inches away from your taxi's window -- it's all normal. In Makati, the primary visitor area, the traffic is probably the worst and expect to take 30 minutes to go 5 miles. As I said, taxi fare is cheap, so just sit back and go with the very slow flow.

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 1, 2010

The location of this hotel could not be better. It is directly opposite the Greenbelt 3 shopping mall where there are many, many restaurants and shops. This means its a very good hotel to stay at if you are new to Manila as theres plenty to do, without having to get into cabs.

The hotel itself is fine, it is comfortable, and clean. the service is good. The bar area is a little on the small side. The breakfast buffet is good, there are some very impressive views from the 24th floor club lounge!

The pool here is fairly big. theres a good gym with several running machines. All as you would expect for a 4.5 star hotel.

My main issue with this hotel when i visited, in February, was the speed of the Internet access. I now use the Peninsula Manila, which is a little bit away, and not as convenient, but as a regular visitor i do not mind getting into taxis to get around.

If its your first time in Manila, do go to this hotel. its an ideal introduction.

  • Stayed February 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2010

Everything was perfect, to the soft beds and pillows to the amenities available in the rooms. What I loved most was their buffet breakfast-- you'd have your eyes full before you could even grab a bite! haha! I wish they'd clean their windows though. :)

Great view of the city. They also have a pool, a number of bar and restaurants to choose from and spa services.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about New World Makati Hotel

Address: Esperanza Street corner Makati Avenue | Ayala Center, Makati, Luzon 1228, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Makati
#6 Romantic Hotel in Makati
#6 Luxury Hotel in Makati
#7 Family Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New World Makati Hotel 4*
Official Description (provided by the hotel):
A luxury retreat and destination in the heart of the city, New World Makati Hotel is in the heart of “The Wall Street of the Philippines” -- the financial district of Makati City. Right across the street from the smart Greenbelt area of Ayala Center, the 595 stylishly appointed guestrooms and suites combine stunning city views with comfort. ... more   less 
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Also Known As:
Renaissance Makati
Makati Renaissance
New World Makati Hotel Metro Manila

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