First time stayed & had nice experience. I reached hotel late in night & asked for non smoking king size bead. Which was not available as all rooms almost occupied. They upgraded me without any extra charge. Rooms, batchrooms were spaces. Hotel loby, fitness center swimming pool etc all were international standard & well maintained.
Morning breakfast was iceing on the cake. So many varieties & well presented. The staff is so polite & helpfull. One more advantage iwith staff as they speak good English.

In short very good first time. experience. Strongly recomend. .

I found the hotel to be clean, dry and serviceable. I paid for a mini-suite, and that's what it was -- a mini-suite! It was larger than the mini at the Mandarin.

The bed was big and comfortable. The bathroom was large and clean. Furnishings -- about what you would expect from a hotel chain.

The service was outstanding. The front desk did everything in its power to make sure we were well taken care of.

It's a great place to stay if you want to spend the day shopping. The SM-Mega Mall and Glorietta Malls are literally straight out the front door!

No complaints.

It was my 3rd trip to Manila and I have previously stayed in Renaissance and Shangrila Hotel in the same area. I was on a business trip and our meeting organizer made the booking for me. I had a horrible experience when staying in this hotel that I'm sure I won't come back:
- I requested for a non-smoking room but they gave me a smoking room, when I called they said " we'll spray your room in a minute, the smell will go away"?!
- I found blood spots underneath the bed sheet which's extremely disgusting!
- The room is small and old, and extremely noisy as it's facing a road with heavy traffic. I told the receptionist it's noisy and he said " it'll be quiet tonight" ?!!
- Old grey torn towels, dirty bedsheets, no slippers, no dental kit, no shower gel, body lotion with bad smell... I travel within Asia often and rarely come across a hotel like this .
- Really bad food, I only spent 10 mins every morning for a quick breakfast; I spent at least 45 mins every morning when I was staying in the Shangrila.
- Location-wise Renaissance and Shangrila are closer to the Greenbelt than this hotel.

nice place to stay. friendly staff.. The best thing I like about the place was the location and security they had at the place. The hotel management took several steps to ensure safety of the guest without making it inconvient for them.