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“Good Solid Hotel, Great Service” 3 of 5 stars
Review of InterContinental Manila

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InterContinental Manila
4.5 of 5 Hotel   |   1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines   |  
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Ranked #19 of 67 Hotels in Makati
Sydney
Top Contributor
64 reviews 64 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
62 helpful votes 62 helpful votes
“Good Solid Hotel, Great Service”
3 of 5 stars Reviewed April 14, 2014 via mobile

The staff and the location make the hotel. It is my second stay (was here 2 years ago) and I found it to be getting a little tired. The furnishings could use an over haul and the whole place could use a modernization, which it will have to undergo in order to continue to compete as Manila grows and more and more money comes into the city through development. There will be more newer hotels over time and the Intercontinental could find itself left behind.

The pool is lovely and if you have children it is a large open space and it's pleasant to spend time there. It is close to all the Makati shops, about a 10 minute walk through Glorietta and Landmark to Greenbelt. Though SM is next door (though it is only a small one compared to the Mega Malls).

Our room was spacious but the bathroom was minuscule and the shower was tiny (and old). Too small really for comfort.

When we arrived we were told we had been upgraded, which was nice, however when we got to our room we discovered the opposite. We had booked and prepaid for a King room and we had been put in a Queen room. We went for dinner and a new room was found for us (but no additional upgrade in sight, so not sure ), lucky we had to eat as it was after 8pm when we arrived and I would not have enjoyed waiting for 45 minutes for a room to be made available. The really disappointing part is the Queen room was nicer than the King room and had a much larger bathroom. Why did we pay more for less? This is the kind of thing that will hurt the hotel over time as more competition emerges.

The food in the Jeepney was not as good as 2 years ago and I wouldn't go back. We ate in the main hotel restaurant for dinner and apart from the mushroom risotto (which was inedible) the food was terrific.

The staff are all terrific, especially the front door/ porters. The drivers were also excellent. All a real asset to the hotel

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, April 16, 2014
Dear tuesdayjones,

Thank you for taking the time to share us your feedback. I would like to take this opportunity to apologize for your unsatisfactory experience in our hotel. Please be assured that this is not the high level of service that we usually pride ourselves with. I will personally investigate on the issues that you have brought up in your review to ensure that these are rectified. I would appreciate if you can send me details pertaining to your stay via manila@ihg.com or through a personal message here on TripAdvisor.

I am grateful for your review as your valuable comments will enable our team to further improve our products and services.

Sincerely,

Christopher W
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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Jeddah, Saudi Arabia
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 12, 2014 via mobile

I have stayed at Intercontinental Manila / Makati in March for 5 nights and from the moment I entered the Hotel, I felt welcomed and perfect treated.
Agree that the hotel is an old property, but the well maintained interiorly and the fantastic team with their brilliant service is equalizing it perfectly.

The bar has a good live band at evening time, with a good quality of long drinks and cocktails.
Breakfast is great with a good food variety, excellent coffee and again a good team which ensures you'll have a good start into the day

Rooms are well maintained, bathrooms are from the old design, shower has to be taken inside the tube. Amenities such as shower gel etc from a great quality.

Housekeeping is doing a good job, mini bar refill was not done for about two days.

Front Office with they beautiful female team ensures all concerns or request are taken care of immediately.

Great stay and for sure next time again my favorite hotel.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenaa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2014

I visited Intercontinental Manila and the very nice staff in the Club lounge, as usual, greeted me with a big smile and welcome back Sir.
I was upgraded and got a nice suite, and after 14 days of busy busyness travel in asia, i felt like i was home. I have been there about 50 times, and if i ask myself why am i keep coming back to this now 45 year young hotel, and the answer is as follows:
Great hotel, clean and nice, good value for money, the best service you can ask for and expect on all levels. Its right in the center of Makati with Glorietta, Greenbelt etc. just outside the door, you feel very everywhere.
Its a great 5 star hotel!
Congratulation Intercontinental and IHG this is why i keep coming back, you are the best chain in the wordl with the best Loyalty program!
Royal. Platinum Ambassador
Jesper Rasmussen

Room Tip: Junior suites are really value for money.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 11, 2014

Can't express how please we were with their customer service, all the staffs were smiling, greeting us each time we passed by them. And the lifeguard at the pool area was very nice as well, I saw how he closely looked at the kids in the pool area which is a good thing for us because we have little girls with us (safety)...
Very comfortable bed, nice view of the city (were on the 12th floor)... clean room and clean bathroom, loved the tub..relaxing ambiance.
Location is a plus if you love shopping like my Auntie, for the hotel is surrounded by malls (SM and Glorietta) and good restaurants as well... very accessible to public transportation... MRT and Bus stations are walking distance. Cabs are also available 24 hours. Very nice stay. Keep up the good work InterContinental Manila.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
582 reviews 582 reviews
243 hotel reviews
Reviews in 164 cities Reviews in 164 cities
540 helpful votes 540 helpful votes
4 of 5 stars Reviewed April 9, 2014

We stayed for three nights in a club room, 308, at the Intercontinental after an absence of about 15 years. The public spaces are prettier than before, but you can no longer eat sitting in a jeepney in the Jeepney coffee shop. The hotel is no longer the most grand in Makati, but it is still very good

Pluses
• The hotel is supremely well-located, right on Edsa and within walking distance of malls Glorietta 4 and 5 and Shoe Mart. Public taxis are available immediately.
• The staff are well-trained and very helpful, and sometimes even more helpful than we need
• They froze our ice pack and provided it when we checked out.
• The concierge lady was extremely helpful in providing and explaining a map of the area.
• We felt the view of the wide pool area from our room was quite peaceful and unique with lanterns swinging from the trees.
• We were Ambassador Gold members, so we were upgraded to club privileges in a very large room. I think they called it a junior suite.
• HBO and Star Movies on a large TV screen.
• Aside from a squeaky bed show, very little neighbor noise. Some noise of water when neighbors flush toilets.
• Refrigerator, but it wasn't very cold.
• Free wi-fi was good. It remembered our name and room details, but we had to check two boxes each and every time we logged in.
• The breakfasts on the 14th floor, the club floor between 6:30 and 10:30 am, were very good. I especially liked the eggs Benedict.

Minuses
• Our king-sized bed squeaked (a minus). So did the bed in the room above (a plus). One morning we could not help but listen appreciatively.
• The blankets were heavy, and the air conditioning got less cold each successive night. On the last night, we frequently woke up in a sweat. If we had it to do over again, we would make the air conditioning less cold and sleep under the sheet.
• Big bathroom with "his" and "hers" sinks, but you have to step over the person using the toilet to go to and from the shower

In all, our stay was very good, and we think the Intercontinental still is the best deal on the Edsa side of the Makati Commercial Center.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 8, 2014

Arranged airport pickup. Car was quite old and nothing special. Arrived at the hotel to be presented with 'Guest of the Day' award and upgraded to a nicer room. Was feeling happy until my friend who arrived a few hours early received the same 'award'! Location good. Room is nothing special. Expensive for what you get. Next time I will look at other options within the Makati area.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, April 10, 2014
Dear OzTD,

Thank you for choosing to stay at InterContinental Manila and for taking the time to review us here on TripAdvisor.

Please allow me to apologize for the drawbacks and inconveniences that you have brought up in your review. Certainly, this is not the personalized and luxurious experience that we promise to our guests. I am investigating the issues that you brought up in your review in order for us to better serve you. I would sincerely appreciate if you could kindly e-mail us further details pertaining to your stay via manila@ihg.com. I am personally on top of resolving these shortfalls and your details will definitely help us improve our products and services.

I look forward to your response. I do hope that we will have the chance to better serve you in the future.

Sincerely,

Christopher W
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 2, 2014

This place was a good place to stay in being directly across from SM Makati and the Glorietta malls etc but overall it really is so outdated that to still be considered a high end hotel would be a little bit of over kill. The beds were uncomfortable, bathroom had rotted rusty door frame and hinges, no fan ventilation while showering, it was just very sub-standard for what I expected from an Intercontinental Hotel. Save your money and maybe try elsewhere.

Stayed March 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, April 6, 2014
Dear pilot1985,

Thank you for taking the time to convey your thoughts here on TripAdvisor. Please accept my apologies for the displeasing experience you had whilst staying at InterContinental Manila. We strive to provide a pleasurable journey to each of our guest and it is with deep regret to learn that we were not able to meet our goal in this instance.

Rest assured that I am personally on top of looking into the issues that you have brought up in your valuable review in order for us to improve our products and rectify our shortfalls. As such, may I request for additional details pertaining to your stay. Please feel free to send these through a private message or an e-mail via manila@ihg.com.

We hope that you would give us a chance in the future to make your stay as best as it can be.

Sincerely,

Christopher W
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Manila

Address: 1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Makati
#10 Luxury Hotel in Makati
#10 Business Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Manila 4.5*
Number of rooms: 332
Official Description (provided by the hotel):
Designed by National Artist Leandro Locsin, InterContinental Manila is a symbol of pride in the Philippines' premier financial and commercial hub-Makati City. The hotel is across the Greenbelt and Glorietta shopping and entertainment districts and is easily accessible from Ninoy Aquino International Airport. Our 332 guestrooms and suites boast every comfort for an enjoyable and unforgettable visit. The latest technology including in-room high speed Internet access and Wi-Fi in public spaces is sure to please business or leisure travellers. For guests looking for extra space and added comfort, our Club InterContinental rooms are available and offer special privileges such as a Club Lounge for private check-in and check-out, sumptuous breakfast, afternoon tea service, evening cocktails and a selection of international newspapers and magazines. The Club InterContinental Lounge at the top floor offers a breathtaking view of Makati and the nearby Bonifacio Global City. InterContinental Manila offers one of the largest conference and meeting facilities in the city and has a well-established reputation for delivering the highest standards of excellence. ... more   less 
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Also Known As:
Intercontinental Manila Hotel Makati
Intercontinental Hotel Manila
Intercontinental Hotel Makati
Intercon Manila
InterContinental Manila Makati, Metro Manila

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