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“Fine visit, but the hotel seems dated” 4 of 5 stars
Review of InterContinental Manila

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InterContinental Manila
4.5 of 5 Hotel   |   1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines   |  
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Ranked #18 of 67 Hotels in Makati
Nashville, TN USA
Top Contributor
234 reviews 234 reviews
170 hotel reviews
Reviews in 92 cities Reviews in 92 cities
114 helpful votes 114 helpful votes
“Fine visit, but the hotel seems dated”
4 of 5 stars Reviewed April 29, 2013

While I am a somewhat regular guest here, and I was happy with the refurbishment last summer, after this visit and feedback from coworkers, I am going to try a new hotel.
The staff remains excellant. The rooms - ok.
I am unhappy with room rates, charging for internet and hotel car costs to airport.
I was advised by my Manila office that there is a brand new Holiday Inn that is 2-4 min walk away and we all agreed to try this on next visit.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, May 7, 2013
Dear Guest,

Thank you for sharing your thoughts on us during your recent stay. It is our pleasure to learn of your appreciation of the hotel.

Let me also take this opportunity to assure you that our internet and transportation rates are rightfully set and are very competitive within the industry. Furthermore, we also offer packages which are already inclusive of internet. Our friendly reservation agents can gladly discuss more of these with you. Nevertheless, your comments are all well-noted.

We hope to have more opportunities to have you again at InterContinental Manila.

Sincerely,


Christopher Wichlan
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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RipleyG
Top Contributor
72 reviews 72 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 26, 2013

A modern, clean hotel right in he heart of Makati and all it's shopping delights. The staff could not have been more helpful, the room was large and comfortable with free wifi and cable. The Jeepney restaurant is terrific with, I think, one of the best breakfast buffets I've ever seen and the dinner buffet was awesome too.

Room Tip: We had a commercial view room on the sixth floor - private and a good size
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, May 7, 2013
Dear Guest,

Thank you very much for your appreciation! We are more than glad that you had such a wonderful lodging and dining experience here at InterContinental Manila.

We would love to have you back to extend the same excellent InterContinental service to you in the future.

Best regards,


Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 24, 2013

We stayed for one evening at this hotel while on vacation in Manila. We had a room overlooking the shopping complex, and while there was hustle and bustle beneath us, and the elevator was just outside our door, the room kept out all the noise. The room had a very comfy king size bed. The bathroom was little small, relative to the size of the room, but it was nice and clean. We had a couples massage and salt scrub at the hotel spa and the service was amazing. We booked our appointment at 11pm and had the salt scrub first, then a massage at midnight -- it was so relaxing, we pretty much sleepwalked back to our room!

The pool was okay, and a little bit confusing to get to. We had a buffet breakfast at Cafe Jeepney. The spread was a little odd for breakfast (sushi for breakfast?), but the food was yummy nonetheless. They weren't too accomodating when we requested a late checkout, however, they did hold our luggage for us for a few hours while we went shopping after we checked out.

Overall, it was a very nice stay and I would not hesitate staying here again in the future.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, May 7, 2013
Dear Guest,

We are more than glad to know that you had a wonderful stay with us. It is our goal to provide only the best services and facilities to our valued guests and it is gratifying each time it is appreciated.

Thank you for your comments and we hope to welcome you back.

Sincerely,


Christopher Wichlan
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed April 23, 2013

I stayed here on business. The room was ok, but nothing special and a little tired. Unfortunately my room was right beside the elevator and looked out over a concrete roof with a satellite dish. Bathroom was small for what is supposed to be a 5 star. I tried the main cafe in the lounge (where the breakfast buffet is served) and the pool restaurant and both serve the same menu. The breakfast buffet was passable, but not a lot of choices for hot food. Not a lot of seating in the lobby. I would choose the New World or Dusit Thani over this hotel if I was staying in Makati again.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, May 7, 2013
Dear Guest,

It is with regret to note of your dissatisfaction. Please accept my apologies as we fell short of your justifiably high expectations. Rest assured that we have taken note of your valuable comments as these help us identify areas of improvement.

We hope to welcome you back to serve you redeem you otherwise good opinion of the property.

Sincerely,


Christopher Wichlan
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila, philippines
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 21, 2013

Located in the heart of the busy & bustling Makati City in Metro Manila, this hotel offers pleasurable & enjoyable amenities & privileges: buffet breakfast at the Cafe Jeepney, 24h complimentary access to the Gym & Fitness Center,coffee & tea making facilities in your room, 24h service to the Business center, valet services and room service.

As a frequent guest & member of the Priority Club group of hotels, I had the opportunity to check-in as an occasion of a Medical Scientific Meeting (and also for pleasure). The room assigned to me was really spacious. Unlike most other hotels, upon the approach to the toilet-bathroom (TBr), there is a small walk-in closet and separate water sink outside the TBr (a good idea because one can wash hands or face without having to wait for the TBr user to finish) . The toilet room has its own bath tub, water sink, & bidet.

Room Tip: Choose a room at the far end of the alley to assure you a really spacious room.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, April 22, 2013
Dear Guest,

I am more than glad to know that you have enjoyed your recent stay at InterContinental Manila. Your patronage and support is very much valued and we hope to have many more opportunities to welcome you back.

Best regards,


Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumaguete City, Philippines
Top Contributor
114 reviews 114 reviews
33 hotel reviews
Reviews in 54 cities Reviews in 54 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed April 20, 2013

We stayed here for just a night. As expected for all belonging to the Intercon chain of hotels, hotel room was clean and staff was efficient. No free room wifi and its bathroom was considerably small for a 5 star hotel. Location is excellent. SM Makati is just across and Glorietta 4 is just a few steps away.

Room Tip: Pick a room on the higher floor to avoid hearing traffic noise.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, April 22, 2013
Dear Guest,

Thank you for your valuable comments. Your willingness to share your thoughts is appreciated as we rely on you our guests, on how we can better needs. We look forward to having you back at InterContinental Manila.

Sincerely,


Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 20, 2013

I stayed two nights in early March. In the heart of Makati, just a one or two minute walk to assorted malls of Glorietta and the Green Belt. This means that there are heaps of shops, restaurants, bars and of course...ATMs. ^^ The hotel itself is a bit dated...but still really nice with great service and super clean. Complimentary turndown service with slippers and fruit...even for the regular room rate was a nice change from the Hilton brands which I usually stay with...(as you only get that service in Executive rooms with Hilton).

Moreover, the hotel has a club on the 1st floor (near the pool) called Icon. It gets super busy around midnight and packed with the mid 20s to early 30s crowd of well heeled Filipinos and tourists alike. The buffet breakfast was really great as well with a HUGE assortment of food (everything from typical breakfast fare to lunch items).

Pros:
Location - seriously...you want to stay in Makati if visiting.
Club Icon - for the hip
Breakfast - super extensive

Cons:
None...all around a great place.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, General Manager at InterContinental Manila, responded to this review, April 21, 2013
Dear Guest,

Thank you for the wonderful comments. I am more than glad to know that you had a great experience at the property. Our location is definitely one of our assets, being situated in the heart of the Makati business district. Also with our food, both regular and new guests alike share the same great sentiments.

I look forward to having you back to the property.

Sincerely,


Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Manila

Address: 1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Manila 4.5*
Number of rooms: 332
Official Description (provided by the hotel):
A LANDMARK HOTEL IN THE PHILIPPINES' PREMIERE METROPOLIS. Designed by National Artist Leandro Locsin, InterContinental Manila is a symbol of pride in the Philippines' premier financial and commercial hub-Makati City. The hotel is across the Greenbelt and Glorietta shopping and entertainment districts and is easily accessible from Ninoy Aquino International Airport. Our 332 guestrooms and suites boast every comfort for an enjoyable and unforgettable visit. The latest technology including in-room high speed Internet access and Wi-Fi in public spaces is sure to please business or leisure travellers. For guests looking for extra space and added comfort, our Club InterContinental rooms are available and offer special privileges such as a Club Lounge for private check-in and check-out, sumptuous breakfast, afternoon tea service, evening cocktails and a selection of international newspapers and magazines. The Club InterContinental Lounge at the top floor offers a breathtaking view of Makati and the nearby Bonifacio Global City. InterContinental Manila offers one of the largest conference and meeting facilities in the city and has a well-established reputation for delivering the highest standards of excellence. For leisure time, we recommend a visit to the nearby Ayala Museum and the walled city of Intramuros. The island fortress of Corregidor is also a worthwhile outing. ... more   less 
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Also Known As:
Intercontinental Manila Hotel Makati
Intercontinental Hotel Manila
Intercontinental Hotel Makati
Intercon Manila
InterContinental Manila Makati, Metro Manila

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