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“Check out time 2pm” 4 of 5 stars
Review of InterContinental Manila

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InterContinental Manila
4.5 of 5 Hotel   |   1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines   |  
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Ranked #17 of 64 hotels in Makati
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“Check out time 2pm”
4 of 5 stars Reviewed April 20, 2013

Excellent Makati location, very polite personnel, clean and quite rooms.
I was allowed to use the room until 2pm. Fantastic if you need to take a shower before flying to Singapore in the afternoon. The size of the room was average but clean and quite. The shower probably needs an update. There is a super market next door. It’s very convenient if you need to buy fruits or a beer. Usually, I don’t drink beer but due to the climate, I enjoyed a San Miguel Pilsen.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, April 21, 2013
Dear Guest,

Thank you for your valuable comments and for choosing InterContinental Manila as your home for this summer. I am delighted to note that you have enjoyed your stay.

We hope to have more opportunities to welcome you back.

Best regards,

Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 17, 2013

Very efficient courteous concierge staff-checkin and checking out was carried out with short span of time. Clean room a bit dated room. Best part was the breakfast buffet (included on my room rate) which gives guest wide range to choose from- again, staff at the restaurant was responsive and prompt with any request . Overall, a good experience

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Resident Manager at InterContinental Manila, responded to this review, April 19, 2013
Dear Guest,

Thank you for taking time to convey your comments regarding your recent stay with us. Your willingness to share your thoughts with us is genuinely appreciated. We look forward with pleasure to welcome you back to the hotel in the near future.

Sincerely yours,

Christopher Wichlan
Resident manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subic
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 16, 2013

Great location, close by everything, but despite about a dozen employees lingering around the foyer, line-ups in front of the ONE employee doing the checking in. Likewise the restaurant - the cooks at the buffet couldn't/wouldn't fulfill a simple request, so I left after waiting over 20 min.
It goes on - the computer at the business office wouldn't print a boarding pass, so had to go elsewhere.
An E/Mail to management on these specific issues went unanswered, so here's my complaints about this hotel in public.
Bottom line on this hotel - GREAT location, but just too many service issues.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Resident Manager at InterContinental Manila, responded to this review, April 19, 2013
Dear Guest,

It is with deep regret to learn about the shortfalls on some of the services that you have come to expect from us. Rest assured that we treat this matter seriously and that the management has taken the necessary actions to address the areas of concern.

Kindest regards and sincerest apologies,

Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
137 reviews 137 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed April 13, 2013 via mobile

The service, as always at the Intercontinental, was very good. However, the room was lacking compared to other hotels I have stayed at in this chain. The decor was dated. Furniture and carpet needs to be replaced. The sink area of the bathroom was fine, but the shower area needed to be updated. Especially, considering our room had been upgraded. It was not what I have come to expect from the Intercontinental. Nothing was terrible but nothing about the room was great either.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Resident Manager at InterContinental Manila, responded to this review, April 19, 2013
Dear Guest

Thank you for taking the time to convey your comments regarding your recent stay with us. The InterContinental Manila is committed to providing our guests with the highest quality services and facilities and we sincerely regret we did not meet our goal in this instance. Rest assured that your comments will be shared to our management team for the purpose of bringing improvements needed.
We appreciate your loyalty and hope that you will give us the pleasure of hosting you again on your next visit.

Kindest regards and sincerest apologies,

Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 10, 2013

I got upgraded to a Junior Suite and got lounge access which was nice. The view from the lounge was good as was the free flow of bubbly during Happy Hour. :)

The room was odd--recently remodeled but the shape was an L where the entrance and bathroom were on the short part of the L and the bed and desk were on the long part. Odd but workable.

Would I stay here again? sure! The location was good, the breakfast is excellent and access to the Club Floor makes it all worthwhile. Too bad there is no balcony where we can have a drink to watch the sunset at the Club.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Resident Manager at InterContinental Manila, responded to this review, April 19, 2013
Dear Guest

Thank you for taking the time to write about your visit.
We are delighted that you have enjoyed your stay with us. At the InterContinental Manila, we always strive to maintain high standards of hospitality and render outstanding personalized service to our guests to the best of our abilities, and it is always gratifying to know that they are met and appreciated.
Your kind remarks will be shared with our entire team.
We look forward with pleasure to welcome you back to the hotel in the near future.

Sincerely yours,

Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guam
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 7, 2013

Wasn't this one of the first luxury hotels in Makati? Well, it is older but has kept up with its age through refurbishments. Kind of like plastic surgery. I like it, and I thoroughly enjoyed my stay here. You can tell these Grande Dames in Makati and Manila, they all top out at about 20 floors. Let's see, Makati has the Peninsula, Mandarin, and Intercon. Manila has the Century Park, old Hilton nka something else, etc etc. Anyway, I think the Intercon tops off at 10 or 12 floors, fine with me. Who needs to be on a 40th floor? I also remember this hotel from 1989 during the coup, but that is a different story.

I had Business Floor privileges during my stay, which was real nice, even though I had a standard room. Thus, I checked in and out from this floor and did not have to deal with the front desk. The ladies on the Business Floor are always the cream of the crop, and these ladies were the model of efficiency. Helpful in all requests, nothing was too burdensome for them. They do tend to try and sell you the their rewards membership deal, might be worth it if you stay here or their sister hotels a lot. But, I don't care for the hard sell when I just want to check in and relax. Anyway, these ladies were a first class act. The floor itself is very big. It makes the Club Floors on the Mandarin and Peninsula look like closets. Spacy and roomy, nice view over Forbes Park and Global City when they open the sun curtains (which is almost never). The rest of the view could be nice, but it is odd because of a fence type thing which goes around the outside of the top floor. Also, it looks like at one time one part of the top floor was open air, so you could get a view. But, they sealed this off, and you can't thus see over the sealed-off area. I like views, so this was a bit of a disappointment. Club Floor food was excellent, great drinks of all types, fruits, all well-stocked. Very friendly and attentive staff. First class operation up there.

I think I had a standard room, which was kinda small. View was nice, overlooking Glorietta Mall. This hotel has the same predicament that the Mandarin and Clark Holiday Inn have - they exist in a structure that was built many years ago, and thus have to conform to those space requirements. Hence, you have smaller rooms and bathrooms. Yes, the bathroom is kinda small, but it is not too small to function in. I endured the same situation I have repeatedly endured in the Makati Mandarin, that of the "scalding water" blast during a shower. I think this is a function of an old piping system. Every now and then, during a shower, the water temperature would go from my selected grade to piping hot. Nothing beats taking a shower wondering when the next spike is about to occur. This is a defect and I feel needs to be addressed. My room had all the great amenities of a 5-star hotel, and was pretty much newly refurbished. Just on the small side, though.

I did not partake of the pool, but walked around the area. It is on the ground level, with nice greenery. Nothing spectacular or disappointing, looked just fine to me.

I loved the hotel restaurant, The Jeepney. Excellent buffet. Menu items were super, too (Club Sandwich was outstanding). Breakfasts here were delicious. Staff was very nice. I was torn whether to take my breakfast on the Business Floor or The Jeepney restaurant, both were that impressive.

One of the selling points of this hotel is its obvious location to Glorietta Mall. You can actually get into the mall through a ground walkway (via the mall underground parking lot). I prefer walking outside, but it was raining cats and dogs so this access was quite fortunate.

All in all, I would definitely recommend this hotel despite my small critiques. If you are here for shopping, it's almost a no-brainer. It is convenient to everything in Makati and Global City. It is also right off of EDSA if you need to go into Manila. Even though it is older (the structure, not the innards), it is a Grande Dame which still holds its drawing power. Had it not been for the hot water attacks and size of the room (a standard room, maybe the superior rooms are bigger), I would have maxed out the place to excellent. If I was just grading the Business Floor, it would get 5 stars. Yes, I like this place overall.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Resident Manager at InterContinental Manila, responded to this review, April 19, 2013
Dear Guest

Thank you for taking time to convey your comments regarding your recent stay with us. We are delighted that you have enjoyed your stay with us. Rest assured that your valuable comments are well-noted and will be shared with our team.

We look forward with pleasure to welcome you back to the hotel in the near future.

Sincerely yours,

Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 4, 2013

Disappointing at best. On arrival at the hotel we waited approximately 20minutes to check-in while 4 people stood behind the front desk laughing and having a conversation, the rooms were tiny and the bathrooms were hardly big enough to turn around in. The water from the tap in the bathroom was rusty coloured; don't ask for room service it will never come or else you will need to request a second or even third time! I left the room to be serviced and when I returned a personal item had been removed from my room. The front desk staff were very friendly but unfortunately were not well-informed about much and it often left one frustrated and wondering why we even bother. The restaurants were sub-standard and the food was below average. Once again in true Philippines style everything moved slower and with much less purpose than the rest of the world. This was a disappointing stay. If you are going to the Philippines and plan to shop, the hotel will meet your needs but if you plan to spend any extended amount of time inside the hotel, look elsewhere.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Resident Manager at InterContinental Manila, responded to this review, April 19, 2013
Dear Guest,


We would like to apologize your experience during your visit to our hotel,

Our goal is to deliver a great experience and it sounds from your comments we have failed to do so for some parts of your trip. Rest assured that your comments will be shared to our management team for the purpose of bringing improvements needed.


Kindest regards and sincerest apologies,

Christopher Wichlan
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Manila

Address: 1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Makati
#9 Business Hotel in Makati
#10 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Manila 4.5*
Official Description (provided by the hotel):
A LANDMARK HOTEL IN THE PHILIPPINES' PREMIERE METROPOLIS. Designed by National Artist Leandro Locsin, InterContinental Manila is a symbol of pride in the Philippines' premier financial and commercial hub-Makati City. The hotel is across the Greenbelt and Glorietta shopping and entertainment districts and is easily accessible from Ninoy Aquino International Airport. Our 332 guestrooms and suites boast every comfort for an enjoyable and unforgettable visit. The latest technology including in-room high speed Internet access and Wi-Fi in public spaces is sure to please business or leisure travellers. For guests looking for extra space and added comfort, our Club InterContinental rooms are available and offer special privileges such as a Club Lounge for private check-in and check-out, sumptuous breakfast, afternoon tea service, evening cocktails and a selection of international newspapers and magazines. The Club InterContinental Lounge at the top floor offers a breathtaking view of Makati and the nearby Bonifacio Global City. InterContinental Manila offers one of the largest conference and meeting facilities in the city and has a well-established reputation for delivering the highest standards of excellence. For leisure time, we recommend a visit to the nearby Ayala Museum and the walled city of Intramuros. The island fortress of Corregidor is also a worthwhile outing. ... more   less 
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Also Known As:
Intercontinental Manila Hotel Makati
Intercontinental Hotel Manila
Intercontinental Hotel Makati
Intercon Manila
InterContinental Manila Makati, Metro Manila

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