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“Sumptouos and central” 4 of 5 stars
Review of InterContinental Manila

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InterContinental Manila
4.5 of 5 Hotel   |   1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines   |  
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Ranked #21 of 74 Hotels in Makati
Gran Canaria, Spain
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Sumptouos and central”
4 of 5 stars Reviewed February 12, 2012

Excellent hotel close to the Green belt and business community in Makati. This hotel has all the business executive´s needs covered. The club rooms have wonderful beds and it is quiet and well insulated, in my experience (lived there on 3 occasions in 3 different rooms). Breakfast in this hotel is no joke. It has everything you can think, of set on tables, buffet style, around in the restaurant. Very helpful and polite staff always available in restaurant or reception or close to room.

Room Tip: Club rooms are good dont know about standard rooms but, from seeing other reviews it seems those nee...
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  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 14, 2012
Dear Guest,

It is such a delight to read positive reviews such as yours. The pleasure definitely ours. We are hoping to have you back to let you experience more of our best quality rooms and well-favored outlets such as the Cafe Jeepney.

Thank you for your comments. We hope to see you again, should your travel plans bring you back to Manila.

Best regards,


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Ho Chi Minh City, Vietnam
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed February 11, 2012

For such a large hotel chain we found this disspointing, the room carpet was very dirty when reported we were advised that they would clean it once we had left!!!! Wht not clean it before we arrive?
A charge of PhP800 / day for intetrnet access, which at best was poor, and wireless non existant, most hotels have quality internet access with no charge.
They staff were very pleasant and helpful.
As it was our first trip to Manil we decided to book the hotel pick up from the airport, which is only a 10 to 15 minute trip, the charge US$70 ++, we found out a taxi would cost no more than US$5.
We requested an early check in which they kindly agreed to , then they decided to charge the full room rate for an extra couple of hrs.
We will not be using this hotel again

  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 15, 2012
Dear Guest,

It is with great concern to learn about the shortfalls on some of our products and services. Please allow me to apologize for any inconvenience this might have caused. Let me guarantee you that this is not our level of service.

We take this matter seriously and we are committed to further investigate your concerns. In line with this, may we request for additional details that you may send through private message in this account.

On the other hand, I would like to assure you that our internet and transportation rates are reasonably set and are very competitive within the industry.

Again, my sincerest apologies and we are looking forward to hearing from you.

Sincerely,


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, Scotland, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 11, 2012

My husband and I stayed in the Intercontinental in Manila on the last night of our honeymoon in the Philippines. It was the most luxurious place we have ever stayed. The rooms are modern and well maintained, food is good and service top class. I highly recommend this hotel.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 15, 2012
Dear Guest,

Thank you for choosing InterContinental Manila as your honeymoon venue. It is our pleasure to be of service to you in such an important and happy event. We surely hope that we can accompany you again, not just on your honeymoons, but also in many more occasions to come.

Best regards and congratulations on your wedding!


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
2 of 5 stars Reviewed February 9, 2012

My family booked connecting rooms for a couple of days at the intercon makati last january. The experience was not really that great. This hotel has gone down with time. The bathroom on both rooms needed a lot of updating. Both the sink and the tub of both rooms had plumbing issues. The plumber had to come back several times. I learned that this is an on going problem. Molds all ove the place. Saw signs on the lobby saying that they are in the process of updating the bathrooms on some rooms but if they know that something is not right with the rooms, they should not have guest occupy them. I was thinking of requesting to change the rooms on our second day but since we have small kids with us, it would be too much hassle to do that. The towels looked very old. The carpet inside the rooms looked dirty and could use some changing. The sheets and pillows are not that comfortable either. We had to pay for internet service. Im surprised because wifi services are free on most of metro manila's 5 star hotels that i've stayed at. The pool staff was not really "guest friendly" when we used the said facility.
Positive things about the hotel - Location is perfect. glorietta is right there. Great selection of food for the breakfast buffet. The front desk, houskeeping, security and dining staff were all friendly and helpful. The lobby was well kept.
I hope the next time i get the chance to stay at this hotel, the updates are already done and the experience with be a better one.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 17, 2012
Dear Guest,

Thank your for your advising us of your dissatisfaction. Please accept my sincerest apologies as this is definitely not InterContinental Manila's level of service.

We are committed to providing our guests with the best quality services and facilities and we would like to further investigate on this matter. In this regard, may we request for additional details from you which you may send directly to this account through private message.

Again, our apologies and we are looking forward to hearing from you.

Sincerely,


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed February 9, 2012

Standard 4 star hotel in a great location in Makati, Manila. The rooms and amenities were good and received tremendous help from Yuki the concierge arranging flights to Palawan. The hotel is within a 5 minute walk to the prime night life area of Green Belt 3 which has great, no fantastic, live music. For pop and rock try the Spicy Fingers Restaurant or for true latin try Cafe Havana. Within the Lobby there is a good tailor (Kingsmen) from whom I had a suit and shirt made. The pool is big and open but a little noisy from the traffic outside the walls. The hotel also houses a high end Disco called the ICON.

Room Tip: Ask for a pool view from a higher floor.
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  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 15, 2012
Dear Guest,

Thank you for your positive feedback. We are happy that our staff was able to provide you excellent service and that you were able to enjoy our some of our facilities like the swimming pool, Kingsmen and ICON. May I invite you to stay with us again and try the hotel's own esteemed restaurants such as the Cafe Jeepney and the Prince Albert Rotisserie.

We are looking forward with pleasure to see you again here at InterContinental Manila.

Sincerely,


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 31, 2012

What puzzles me the most with this hotel is that despite having the rooms renovated (they seem to be in good condition overall, despite being an old hotel), they do not give free internet access to the guests! They are a little bit overpriced for the size of the room (and bathroom is a bit cramped with the sink plumbing exposed) and the least you would expect for a business hotel is that they have free internet access in the rooms.

Breakfast is disappointing, too. Very limited selection of dishes that often run out quite fast. We visited during the Christmas season and I;m just glad they have good puto bungbong for breakfast.

We got a deluxe room on the 4th floor -excellent location of the hotel since we can always go to the malls that are just a couple of steps away. Rooms are quiet and well maintained - sheets are nice and plush plus they have upgraded their TVs to swiveling LCDs.

If not for the location, I wouldn't go back to this hotel again. Will probably check other hotels that are right smack in the center of the action.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 20, 2012
Dear Guest,

Thank you for your advising us of your dissatisfaction regarding some of our products and services. I apologize for any inconvenience caused. Please rest assured that the management has taken note of all your concerns.

I would also want to guarantee your that our internet service is reasonably priced and is very competitive within the hospitality industry. Moreover, we also offer packages like the Business Sense and Long-stay rate which are inclusive of internet service. Our Reservations agents will be glad to assist you with further details should you wish to know more.

Again, thank you for your feedback and we hope to see you again here at InterContinental Manila.

Sincerely,


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed January 31, 2012

This hotel is located in one of the most convenient places in Makati/Manila close to businesses, restaurants and of walking distance to shopping malls (both Glorietta and Green Belt). It's refreshing to come back to your hotel being greeted by a very friendly staff & lots of smiles. The (executive) rooms were large and very comfortable. The pool area was an oasis in busy crowded Manila, the bar and terrace were most relaxing and the staff very efficient : we never waited for waiters getting our orders or receiving towels by the pool.

I went to the gym a couple of times but didn't really appreciate the place. It looked unclean and barely maintained. The sauna had a broken bench that obviously had been for several days and was left there as is. The paint in the showers & dressing rooms were peeling off and had obvious traces of mold.

The Suriya spa is one the the amenities of this hotel I would strongly recommend. A vast choice of great relaxing massages and a warm and friendly staff - though prices were almost at European level.

You could sense the building/hotel was ageing and some equipment did not meet the quality of it's operating staff : I could hear people talking as if my room door was open, the fawcetts squeaked and some areas of the corridor seemed really old.

A place to stay if you're a business traveller, are looking for an excellent location in Manila but still want to go shopping and strolling around.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review, February 14, 2012
Dear Guest,

We are more than glad that you have appreciated three of InterContinental Manila's best features. The hotel is conveniently located in the heart of the business district of Makati. Furthermore, we also boast of our pool area which is actually known to capture the sunlight best - perfect for sun-bathing. On top of this, of course, is our exceptional service quality.

On the other hand, your comments regarding our concessionaires, Suriya Spa and Gold's Gym will be relayed to them accordingly.

Again, thank you for your feedback and we hope to welcome you back.


Christopher Wichlan
Executive Assistant Manager
InterContinental Manila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Manila

Address: 1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Makati
#11 Spa Hotel in Makati
#11 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Manila 4.5*
Number of rooms: 332
Official Description (provided by the hotel):
Designed by National Artist Leandro Locsin, InterContinental Manila is a symbol of pride in the Philippines' premier financial and commercial hub-Makati City. The hotel is across the Greenbelt and Glorietta shopping and entertainment districts and is easily accessible from Ninoy Aquino International Airport. Our 332 guestrooms and suites boast every comfort for an enjoyable and unforgettable visit. The latest technology including in-room high speed Internet access and Wi-Fi in public spaces is sure to please business or leisure travellers. For guests looking for extra space and added comfort, our Club InterContinental rooms are available and offer special privileges such as a Club Lounge for private check-in and check-out, sumptuous breakfast, afternoon tea service, evening cocktails and a selection of international newspapers and magazines. The Club InterContinental Lounge at the top floor offers a breathtaking view of Makati and the nearby Bonifacio Global City. InterContinental Manila offers one of the largest conference and meeting facilities in the city and has a well-established reputation for delivering the highest standards of excellence. ... more   less 
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Also Known As:
Intercontinental Manila Hotel Makati
Intercontinental Hotel Manila
Intercontinental Hotel Makati
Intercon Manila
InterContinental Manila Makati, Metro Manila

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