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“A hotel that is getting tired” 3 of 5 stars
Review of St Giles Hotel

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St Giles Hotel
3.5 of 5 Hotel   |   Makati Ave. corner Kalayaan Ave, Makati, Luzon, Philippines   |  
Hotel amenities
Ranked #31 of 74 Hotels in Makati
Melbourne, Australia
Level Contributor
166 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“A hotel that is getting tired”
3 of 5 stars Reviewed June 8, 2013

The room is adequate, but was starting to show signs of a lot of use. The desk is not good enough to work at, with a chair so low that when sat down my chin was almost on the table. The internet was good most of the time, but did have the occasional freeze. I stayed for 2 weeks and by the end of it it was wishing I had paid a little more closer to the green belt. The water in the morning alternated from freezing to scorching, so I had to play the warm water shuffle to wash as the water passed from one phase to another. the bed was comfortable and the nice large TV well placed. I got a room on the higher floors with what can only be described as a fantastic view of Makati. The swimming pool is great for relaxing in, but no good for lap swimmers. The view from the pool area (35th floor) is just brilliant, and all the glass around the Gym meant you hardly needed a TV to watch. Just peddal away and watch the city, the Gym equipment is a bit lacking though. The breakfast was very mediocre, and staying there 2 weeks I started to go out for breakfast even though I had paid for it in the hotel as part of the package. The hotel was busy on the last few days, and the breakfast room could not cope with the whole hotel coming down to eat in the same 2 hour time slot. One day I sat at the bar, and another I sat on a table with 2 other people I didn't know, and I don't think they knew each other either.
On the good side, you have a cheaper end hotel that is only a 60-70 Peso taxi from the Greenbelt, so you can save your money on the hotel bill and treat yourself, to a taxi to the greenbelt, and a nice meal.
This is the seedy side of town, so there is plenty of bars and female company just outside the hotel, for those that are looking for that sort of thing.

Tips to travellers
For those that want to have a reasonable hotel at a cheep price close to the downtown action, then this will probably fit the bill.
See if you can get the higher floors 28 and up with rooms xx15 to xx19, or xx01,xx02 for the good views of Makati, but rooms the other side also have a good view.
Room xx20 is the back of the lifts.
Don't book the breakfast, you can go there a few times, but there is plenty of cheap eats just outside the hotel.
Lots of cheeper fast food type places to eat around the hotel, and lots of bars. For better dining, you are a very short taxi ride to Greenbelt.
Plenty of ATMs are close to hotel, but don't always work.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, June 10, 2013
Dear Guest,
I sincerely apologise for the inconvenience caused to you by the chair in your room and I will look into having this resolved. As for breakfast, we do make changes to the items offered and we will continue to make changes along to meet the needs of our guests.

Apart from these two setbacks, we thank you for the many compliments you have showered on us and for allowing readers to know that St Giles Hotel Makati offers good value and good location.

Kind regards,
Derrick Tan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Kuala Lumpur, Malaysia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 2, 2013 via mobile

St Giles is a newer Hotel next door to City Gardens Hotel on Makati Avenue. The rooms are clean and basic with all a business traveller needs (Wifi etc).

Breakfast is average but on the better side of average. Service at breakfast is friendly and attentive and you can sit outside overlooking the busy Avenue.

On the negative...while the gym may have the very best city views in Makati it is so poorly equipt that I paid to use the City Gardens Hotel next door...which in turn has led me not to chose this hotel on 3 subsequent visits. It may seem a small thing to Hotel management but Hotel fitness centers are very important to business people who spend a lot of their time on the road.

Overall. A good hotel. Good staff...well trained and efficient.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, June 10, 2013
Dear Guest,
I am glad to know that you have had a pleasant stay with us apart from a setback in the lack of equipments in the gym. We are looking at how we can place in another equipment or two in addition to the ones we have now.

Thank you and I look forward to welcoming you back soon.

Warm regards,
Derrick Tan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 27, 2013

Have stayed here several times now as it is very convenient for me when I visit Manila
the reception staff are wonderful and helpful, Bellboy, doorman and other staff hanging around at the lobby greet me all the time, I can not say enough of their service and attentive natures.
The room wasn’t too big but enough for 2 people, beds are comfortable I always asked the room above 20th floor to avoid the street noise.

Room Tip: Don't get the room near at the elevator it can be noisy sometimes from people coming in and out.
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, June 10, 2013
Dear Guest,
Thank you for your continued patronage and for taking time to write about your stay experiences with us. If you would like a bigger room and be away from the noise coming from the traffic you may wish to opt for a Deluxe room for your future stays.

I look forward to welcoming you back to St Giles Hotel Makati.

Best regards,
Derrick Tan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 10, 2013

I attended a conference and we stayed here overnight. It was great because the staff were very helpful and food was palatable. But stay in a non-smoking area if you are not a smoker because at first, i was assigned in a smoking floor and when i stayed in the room for only 10 minutes, i coughed real hard! Stay in a non smoking floor if you're not a smoker because there were visitors who lacked the discipline and smoke even in a closed air-conditioned rooms! Hotel personnel should be reminded their guest of this. Otherwise, i really had a great stay!

Room Tip: nice location for those who want to have an experience of the nightlife of makati...:)))
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, May 16, 2013
Dear Guest,

Thank you for taking time to write about your recent stay with us. I sincerely apologise for the inconvenience caused to you by the smell of smoke in the room you were accommodated when you checked in. I have raised this matter up to our Executive Housekeeper who will be looking at having our punch out windows opened during cleanings to air the room. If you have plans to stay with us in future, please allow me to know and I will have you accommodated in our non-smoking room.

Once again we thank you and look forward to another opportunity to serve you better.


Warm regards,
Derrick Tan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 28, 2013

The hotel itself wasn't too bad apart from from a leaky shower which flooded the bathroom floor. The room was clean and comfortable, the breakfast was good although the restaurant a bit on the small side. My main problem with the hotel is the constant harassing outside in the late afternoon, evening and night by women offering very dubious services veiled as massages. If staying with children it may feel a bit awkward. That said, it is quite convenient for main shopping areas of Makati and is reasonably priced. Waiting staff in the restaurant were very courteous and helpful.

Room Tip: Being on the corner of a major intersection views are not going to be spectacular but higher floors...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, May 2, 2013
Dear Guest,

Thank you for taking time to write and allow us to know of your experiences staying with us. I sincerely apologise for the leak in the bathroom shower. Since we are not aware of the room you stayed in, we had our room attendants check the showers in the rooms on every floor when they are servicing the rooms.

As for the touts that you have encountered at the nearby streets, we have informed the authorities. Our security team ensures that these touts does not ply their trade on our premise.

Once again we thank you for your time and we look forward to another opportunity to serve you better.


Warm regards,
Derrick Tan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 21, 2013

I've been several times to this hotel. During the last two times I experienced what unfortunately is common in the Philippines: new hotels have a good start, and then they start to worsen in terms of maintenance and organization. Rooms: if you book a De Luxe room, it has the same features as a Superior room, just a little bit larger, but no extra features, no sofa, same size bathroom, same size desk, it's not really worth to pay more for same accommodation. Wifi internet is very weak, and it doesn't reach some of the rooms, and even with cable it's a trouble, because sometimes it stops working and you can call a hundred times the assistance, and they promise to send somebody in 5 minutes, but they never come, even if you get terribly upset. Breakfast buffet is changing every day, but without respecting a standard: bakery items some days are totally absent, and there's only toast bread. Another thing really very bad is the elevators: there are 4 elevators, always crowded with a very long waiting time. During traffic hours, you need to wait even 15 minutes to get to the ground, with the elevators stopping at every single floor even when full. For sure there's something wrong in the programming, and the management is not taking care to identify and solve the problem. If you are on a business trip, you risk to miss your appointments.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, April 23, 2013
Dear Guest,

Thank you for taking time to give us your feedback on your recent stay with us. I sincerely apologise for the inconvenience caused to you during your stay and have raised your concerns of internet with my IT Executive as well as breakfast with our Sous Chef.

I hope these incidents will not hinder you from staying with us in the near future. I would appreciate if you could allow me to know of your future stay with us in order for me to accommodate you in a room with better WiFi connection.

Once again we thank you for your time and look forward to another opportunity to serve you better.


Warm regards,
Derrick Tan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level Contributor
575 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed April 21, 2013 via mobile

The hotel is not too far away from the Greenbelt. It is very close to the Burgos area which is a red light district which may not make it very suitable for families with children.

The hotel service is great allowing for a smooth check in.

The hotel rooms are quite small but clean and safe. There is a safe for your valuables. The breakfast buffet is great and offers both western and Asian choices.

The hotel stored my luggage for 5 days as I went to El Nido for some R&R. This was much appreciated.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerrickTan, General Manager at St Giles Hotel, responded to this review, April 23, 2013
Dear Guest,

Thank you for writing this review. I am happy to know that you have enjoyed your stay with us.

I look forward to welcoming you back to St Giles Makati..

Kind regards,
Derrick Tan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Giles Hotel

Address: Makati Ave. corner Kalayaan Ave, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #31 of 74 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — St Giles Hotel 3.5*
Number of rooms: 512
Official Description (provided by the hotel):
Strategically located in the central district of Makati City, along Makati Avenue corner Kalayaan Avenue, close to Rockwell Shopping Centre, 12 km or 30 minutes by car from Ninoy Aquino International Airport. 512 contemporary designed guestrooms with broadband internet access, private bath with shower, electronic safe, LCD TV with over 60 cable channels, hair dryer, coffee/tea making facilities, iron and ironing board. ... more   less 
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Also Known As:
St Giles Hotel Makati, Metro Manila

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