We booked a 3 night stay there last week and we had the worth experience there. We booked the deluxe room and the minute we arrive we got a smelly room with no window. when I took a shower I found out there was a total blockage in the shower and that the sink in the bathroom is filthy with toothpaste from former guests together with millions of ants in the coffee corner. When we asked to change the room we have been told that we can have similar room or we can pay more money (?!?!) to upgrade to premium-deluxe room. After a long conversation they manged to upgrade us to this room which we found to have no hot water during the 3 night we stayed there. The stuff were unfriendly and said that they cannot provide hot water to more than one room at a time and did not managed to let us talk with the manager during our 3 night staying!!!!
We defiantly do not recommend to stay in this hotel!
- Official Description (provided by the hotel):
- FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget. ... more less
- Reservation Options:
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- Also Known As:
- Fersal Hotel - Bel-Air Makati, Metro Manila