The Artina was easy to book online with one of their affiliated agents and the rates were actually better. The agent we used appeared to be the hotel, so we thought we were booking directly, to learn later it was a mirror website agent. Getting to the hotel is not that easy, as many taxis do not know where it is located so please make sure you have the map and directions. The hotel is located on a very busy small one way street that is crammed with jeepneys.
Staff are efficient and friendly and this is a big plus for this hotel, except for one major error that truly irritated us. We had met a sales woman that approached us on the street about condos. She only knew our first name as it was only a casual encounter and our hotel in discussion, but we had cordially declined her offers. Later, she was able to come into the hotel after we parted company and get our full name and room number off of the front desk staff. Names of guests and their privacy are supposed to be paramount. The hotel did call us before she came up, but the woman should not have gotten that far if she had no last name or room number, not to mention that we did not want to entertain her. I feel this is a very big problem in the training of the front desk staff. .
We were told by the hotel staff that it is not safe to walk at night in the area. A. Venue, a small mall is a short walk away, where you can find stores, places to eat etc including a Hooters. P. Burgos Street for adult entertainment is also not far. Walking by day to A. Venue area, as noted is not far, but it’s on a small one way street crowded with continual jeepneys. The street is lined with construction workers near the new site and many people sitting outside their doors. Expect staring and having to maneuver your way between the jeepneys and sidewalk sitters. .
Rooms are not modern and are actually “oldish” but satisfactorily cleaned, with a living room and bedroom separated in the Deluxe Superior room. Even though it has a kitchenette as advertised, it’s useless. There are no pots, pans or things to cook with, no stove or cooker, just a microwave
We had no hot water in the room, which was eventually resolved. The hotel does not let guests use the split level Air Conditioner remote control, which means it never turns off or can not be adjusted for cooler or warmer temps unless you call the front lobby to do it. This was a huge hassle.
Street side rooms are noisy for sure and if you are a light sleeper, you will not be happy in those rooms, which by the way are the bigger rooms. For some reason at 5am, we were awoken from what sounded like foundation drilling at the nearby construction site. It went on for an hour then stopped.
Breakfast was included and it was actually pretty good, but with limited choices. The smoked fish was my favorite off the Filipino menu.
If you do not mind some of the hassles I presented here, its overall not a bad place to stay when you consider the price of about P2300 per night, coupled with the friendliness of the staff. They do need to be trained a bit more on guest privacy and for that reason and some of the problems we encountered, including being told not to walk at night, we can not rank it as high as it has the potential to be ranked.
Bigger rooms are the most noisy and border the street. Insist that they give you the remote control...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.