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“You get what you pay for.” 3 of 5 stars
Review of Charter House

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Charter House
2.5 of 5 Hotel   |   114 Legaspi St. | Legaspi Village, Makati, Luzon, Philippines   |  
Hotel amenities
Ranked #48 of 67 Hotels in Makati
Old Bridge, New Jersey
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“You get what you pay for.”
3 of 5 stars Reviewed April 2, 2012

I was booked for 2 nights at this hotel but stayed only for 1. A co-worker recommended this hotel because of the price, and its proximity to shopping, and he was right. The staff was friendly and helpful. When I requested for a quiet room, I was placed in one. The breakfast was "ok". Basic ammenities, 2 single beds, a fridge, TV, 2 towels in the bathroom. The water pressure was good. The problem was the beds, not the most comfortable ones. So, even if my friend was right, I ended up with a backache the next day and decided to transfer to another hotel.

Room Tip: Request for a quiet room because the construction next door is still on going.
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

Traveler rating
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    8
    16
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Perth, Australia
Top Contributor
189 reviews 189 reviews
31 hotel reviews
Reviews in 82 cities Reviews in 82 cities
137 helpful votes 137 helpful votes
1 of 5 stars Reviewed August 8, 2011

I have stayed at the Charter House Hotel for 5 years now making numerous trips per year, I would consider myself to be a frequent and good client. The hotel is in an ideal location and I have found the staff to be both friendly and helpful. On my last visit, I broke a wine glass in my room (my fault) and the management charged me 90 PHP ($1.58) for the broken glass. I informed them that I would pay the bill but if that was the case I would never stay there again and would be sure to tell everyone I see that thi is not a good place to stay. The irony is that I always tip the doorman 100 PHP for carrying my bags to and from my room, the cost was nothing but the principle is more important.

Stayed August 2011, traveled on business
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bacolod, Philippines
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 8, 2011

We usually stay at this hotel when traveling with kids and the family because of its location which right beside greenbelt5. This is actually a 2 star hotel in a 5 star location. The place has not changed much since the 80s, but it still is popular among local tourists.

Check in was easy, but you still have to call them to reserve a room as they don't have a website still...the rooms are small but clean...the carpets have been changed, the bathrooms refurbished, and the wall papers looks the same...although its old and has seen better times it is clean and doesn't smell moldy.

Room is cleaned everyday and they do change the towels, soap is provided but they provide those very cheap types - better bring your own..hot shower is available.

Free breakfast is very basic but filling...served at the 2nd floor (actually its in the mezzanine), if your more than 6 foot tall you might hit the ceiling...

You may actually get better rates at other nearby hotels, especially the ones at makati avenue but then you have to ride the taxi if you need to come to greenbelt or glorietta area. Charter house would only be actually cheaper if you travel with kids and in groups or families as you may get connecting rooms and they are not strict with the number of people staying in the room.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luzon, Philippines
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 28, 2011

Great location indeed. The room is clean but looks kinda old. As we entered the room I grab the remote and turn on the TV and it's not working, I thought it was unplugged or something and I realize the whole TV is messed up. The AC is too noisy too... The room is service is fast though, they change it to a new working TV. Too bad the deck is not open at night and the breakfast is now in the lobby. Hope the management will do something to make the guests feel more comfortable.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iloilo City, Philippines
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 13, 2011

Everytime we visit Manila, we always stay here. The fact that i like this hotel is that of it's cheap cost. If your family wants to stay in a budgeted and convenient hotel, i surely recommend this to you guys. Why spend most of your money in an expensive hotel when you can stay at Charter House to save money and spend it with your leisures instead? :). Another thing is that, what we always look for a hotel is our comfortability of staying. Eventhough this is not a very luxurious set up, but hey, sleeping and staying with enough comfort will surely satisfy you still. Need for shopping? this hotel is located infront of Greenbelt so after those long walks of shopping just cross the street and your back to your hotel. Hungry? those resto and fastfoods are just waiting for you across the street. Banks and Pharmacies are also in walking distance. Anything you need are just across the street. About the staff and crew, they are really approachable. They respond to your needs immediately and are very friendly. Will recommend this hotel to all of you and im surely to stay in this hotel again when we get back. :) *Everyone has their own opinion but I won't lie that Im satisfied with this hotel and their service. :)

Room Tip: Just call their hotline number. :)
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  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bacolod City
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 22, 2010

We chose to stay for one night at Charter House just before flying back home to our city and the moment we stepped inside our room we felt as if we are in a movie. The room looked like that of a roadside motel we often see in American movies, where a horrible slasher crime usually happens. It was a very basic room with frilly curtains, polka dotted bed covers, ancient fridge and a/c, and a cafeteria type folding table and chairs. The only "new" thing in our room was the card entry door.
The major plus point why this hotel will continue to make business is its location. LOCATION. Its being adjacent to Greenbelt and all the other shopping and dining areas will make this hotel a decent choice for those who wish to have a bed after a day of maxing out credit cards shopping and dining across. Will I stay here again? Yeah.. maybe..

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAYLAND
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed March 30, 2010

Can't really recommend this place. The staff were not very nice or helpful. The location in Makati was great and there is a rooftop pool which is alot of fun. However, it's not much bigger than a hot tub and the staff seem to close the roof at strange times in the middle of the day. Rooms were reallly cramped and hot. Everything was clean but also basic and bland.

  • Stayed December 2007, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charter House

Address: 114 Legaspi St. | Legaspi Village, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
Ranked #48 of 67 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Charter House 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Charter House Hotel Makati
Charter House Makati, Metro Manila

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