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“Location wise is good” 3 of 5 stars
Review of Eurotel Makati Hotel

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Eurotel Makati Hotel
2.0 of 5 Hotel   |   Chino Roces Avenue croner Arnaiz Avenue, Makati, Luzon, Philippines   |  
Hotel amenities
Ranked #51 of 67 Hotels in Makati
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Location wise is good”
3 of 5 stars Reviewed April 1, 2014

Stayec in the eurotel way back July 2012 bit an old review from me. That time there was a work goin on at thier bldg like changing the wall paper outside so wont be able to open the window because of workers on the lift outside.
Location is great in front of wallmart and main pasong tamo street no difficulties getting a cab at all. Negative is the hotel is just old. Walls are moldy, bed is old as you can even feel the strings whe you sleep. Towels are no longer white and thick, whitish and vepy thin being overused, gladly i have my own towel so i just used mine and put them in a laundry closeby. I stayed for a couple of nights and i supposed to extend but i changed to another hotel so then to have a comfortable sleep.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROTELCM, Manager at Eurotel Makati Hotel, responded to this review, April 13, 2014
Dear Ms. Jade,

Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to review what happened, address your needs and provide the best solution available to resolve the issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Kindly provide us with your contact numbers and email address so we can provide you updates on the progress of the resolution.

Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

The Management
EUROTEL GROUP
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Hot Springs
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 28, 2014 via mobile

I made the huge mistake of booking (2) rooms to accommodate 5 adults for five nights, and the only reason I chose this hotel was because they were the only ones at the time that had a family suite that accommodated 3 adults. And the reviews I read weren't really bad. At any rate, check in was smooth and fairly quick...the front desk staff were very friendly and professional...and the breakfast was good. Now to address the bad...the twin room that I reserved had a strong foul mildew type of smell made worse by an a/c unit that did not work properly...and the Family suite had a used condom on the floor by one of the beds and some stains on the other bed that appeared to be blood stains. And the floors in both rooms were very dirty...if you dared to walk around bare footed, the bottoms of your feet would be covered with dirt and grime. An assistant manager of the hotel did come by our room and had house keeping dispose of the used codon and had them turn over both rooms, but he really acted as if the
aforementioned issues weren't really a big deal. I felt as if the hotel operated on an hourly basis, and "that", coupled with the poor "overall" quality of this hotel will certainly keep me from coming back!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROTELCM, Manager at Eurotel Makati Hotel, responded to this review, March 30, 2014
Dear Mr. Scott,

Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to review what happened, address your needs and provide the best solution available to resolve the issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Kindly provide us with your contact numbers and email address so we can provide you updates on the progress of the resolution.

Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

The Management
EUROTEL GROUP
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed March 23, 2014

I stayed at Eurotel Makati Hotel and was satisfied. The room was small modern and clean. Everything was in working order. Parts of the bathroom were beginning to look worn out and could use some attention. The mattress seems to be more like a big piece of foam. Room did not have a window. It had a bunch of glass blocks letting the light in just under the Air Conditioner. Towels and bedding were clean. Room had a flat screen with satellite / Cable. In room free Wifi was good enough to get e mail and for basic use. Each morning breakfast is served in the lobby. The breakfast is included in the price of your room.The staff is very friendly. The hotel is in a good safe location of Makati. Just across the street there is a small mall with Waltermart (large food market) You also will find Starbucks and a bunch of other stores and food options. If you are looking for a luxury type of hotel. This place is not for you. I think it depends on what room the guests get is related to the level of satisfaction people have

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROTELCM, Manager at Eurotel Makati Hotel, responded to this review, March 24, 2014
Dear Sir / Madam,

Thank you for your kind feedback.
It has been our pleasure to welcome to EUROTEL HOTEL – Makati Branch.
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know. (We wouldn’t mind if you recognized any one of our star performers either!)

We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romblon, Philippines
Senior Contributor
27 reviews 27 reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 22, 2014

Me and my boyfriend booked at this hotel last March 3 and i would beg to disagree with the reviews that we have found from the other guests who stayed here as well. Because when we booked at this hotel we were supposed to stay at another hotel near it but since it's already unavailable we decided to take our chances to find a room at this hotel hoping it would be available and has the same price also at the hotel we are actually planned to stay at. So when we arrived the receptionist greeted us well and asked us to wait and checked for availabilities and after about 20 mins. we were accomodated, asked to pre-pay and gave us the room keys immediately so we could check-in. And i think that was pretty good enough. Being accomodated while your in the middle of nowhere. And so far i find the room comfortable and clean enough for two people. The private bathroom was also complete with toiletries and clean towels. The bed was also fine to sleep that we enjoyed it and feel comfortable at it as well. The tv is also great that we could watch also while taking a rest. The hair dryer has also been a good convenience for the room. All in all..i like the service at the hotel. Actually were planning to go back at this hotel when we have another appointment in the area. I would definitely go back and i would reccomend this as well to you guys. Thanks Eurotel Makati. :)

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROTELCM, Manager at Eurotel Makati Hotel, responded to this review, March 24, 2014
Dear Ms. Gutierrez,

Thank you for your kind feedback.
It has been our pleasure to welcome to EUROTEL HOTEL – Makati Branch.
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know. (We wouldn’t mind if you recognized any one of our star performers either!)

We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 24, 2014

We stayed one night too many in room 414 which is a studio room. The first thing to hit you when entering the room was the smell ( it smelled like there was a dead animal in the room) We bought car airfreshner from Greenbelt to try to hide the smell. The whole night I felt like my body was trying to fight off getting sick and I can't wait to get out of there. The morning breakfast I can see all the guests coming out from the elevator with watery eyes and sniffing, this hotel is a good place to come if you want to get sick on your holidays. We go back to our room after a short breakfast cause I'm not really feeling like eating in a sick environment and they are fumigating on our floor............nice one, now we both have a headache aswell. Do yourself a favour and stay somewhere else. Ohh yeah, it was cheap and the staff were friendly.

Room Tip: Studio 414 take a clean bottle of oxygen and a airfed mask
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROCM, Manager at Eurotel Makati Hotel, responded to this review, March 5, 2014
Dear Sir,

Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to review what happened, address your needs and provide the best solution available to resolve the issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Kindly provide us with your contact numbers and email address so we can provide you updates on the progress of the resolution.

Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

The Management
EUROTEL GROUP
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 14, 2014

I raved about this place before as a hidden gem for budget hotels in Makati, and I went back this time around to see how it was. Really it's unchanged, the breakfast is still funky served in the lobby, the Wi-Fi wasn't working, but the cable was, so not the end of the world really. As I said previously you get a big room at a bargain price, and you can cross the street in to Greenbelt and Glorietta. Can't say fairer than that. If you want a fancy hotel, stay in the Dusit or New World, but the service won't be any better, I know. I still recommend the E-Hotel to bargain conscious travelers.

Room Tip: Get a room at the back, you will give up the view, there is none, but it will be so quiet!
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROCM, Manager at Eurotel Makati Hotel, responded to this review, March 5, 2014
Dear Sir,
Thank you for your kind feedback.

It has been our pleasure to welcome you to EUROTEL Hotel – Makati Branch. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future

We look forward to serving you on your next trip. Thank you!

The Management
EUROTEL Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

This hotel is cheap in price. The workers all so polite to us and they even arrange a car sending us to the airport with reasonable charges. It was a pleasure to stay here. The breakfast is delicious and enough for me. The greenbelt mall is in walking distances. All things go so well as the workers always advise us how to walk to here and there. Thumbs up for them. I will definitely staying back here in the future. Eurotel Makati was awesome.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EUROCM, Manager at Eurotel Makati Hotel, responded to this review, March 5, 2014
Dear Sir,
Thank you for your heart-warming feedback.

It has been our pleasure to welcome you to EUROTEL Hotel – Makati Branch. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future

We look forward to serving you on your next trip. Thank you!

The Management
EUROTEL Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eurotel Makati Hotel

Address: Chino Roces Avenue croner Arnaiz Avenue, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style:
Ranked #51 of 67 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:2 star — Eurotel Makati Hotel 2*
Number of rooms: 83
Reservation Options:
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Also Known As:
Eurotel Makati Hotel Metro Manila

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