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“Very nice and helpful.” 5 of 5 stars
Review of Ascott Makati

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Ascott Makati
4.5 of 5 Apartment Hotel   |   Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines   |  
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Hotel amenities
Ranked #15 of 72 Hotels in Makati
sydney
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Very nice and helpful.”
5 of 5 stars Reviewed June 14, 2014

My sister and I stayed at this apartment / residence for 2 nights both nights were great. Lovely sleep quality. Extremely convenient location as all shopping areas just down stairs. Lots of taxi available anytime. Breakfast was great too. Very clean and comfortable. Will definitely return .

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, June 16, 2014
Thank you for taking the time to review our serviced residence and for your excellent rating and positive feedback. We're happy to hear that you enjoyed the amenities, facilities and the location of our property proved to be convenient on your end. It’s comforting to know that you had a relaxing and that you have enjoyed your stay with us overall.

We certainly look forward to welcome you back on your future visits.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Sydney
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 10, 2014

This hotel is located above the great shopping complex and a clean environment. Everyone in the hotel was extremely helpful and supportive, provided us with the most extraordinary service. Friendly staff jumped at assisting us at every request, a "can do attitude with a smile". Very honest staff as we left valuables in the room and all were safe. Staff were professional, courteous and caring. Cafe6 staff - excellent service and meals at the hotel. Housekeeping staff - hats off to you for your honesty & integrity. Waiters & doorman - you take the crown for your cheerful smile, greetings, halting taxis and noting their names & numbers for our safety and for always assisting us with directions. Massive shopping complex downstairs with most of the American brand shops, McDonalds & food court. Loved the staff of Ascott and had a great time.

Room Tip: Great views from top floors.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, June 16, 2014
Thank you for taking the time to recognize our associates across different departments for their hospitality and fantastic service exemplified. We shall definitely share your feedback and commendation for their motivation and inspiration. We know that comments such as this really inspire our team to do more.

Thank you for your support and we look forward to welcome you back here in Ascott Makati.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire, UK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 9, 2014

One of the nicest place I've stayed - our little bit of luxury this trip :D Everything about this apartment was brilliant.

Fully equipped kitchen area with breakfast bar - washing machine and dryer hidden away in its own cupboard.

Right beside Glorietta 4 - no direct access but only 15 steps to the Mall and all that wonderful air-con and shops. Easy access to Greenbelt through Landark. Couldn't ask for more :D

Breakfast was to died for. Absolutely ticked all my boxes for buffet selection - almost wanted to say all day sampling it all.

WI-FI acceptable, enough for my needs.

None of this silly door card in the holder for electricity so the room temperature was always just right.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, June 17, 2014
Thank you for choosing Ascott Makati as your accommodation during your holiday in Manila. It is always encouraging for us to learn that our valuable residents are satisfied with the services and amenities available in our serviced residence. We are happy to know as well that our breakfast offerings and internet wi - fi suits your requirements.

We hope that we will have the pleasure of welcoming you again in the near future.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed June 3, 2014

It was my first time in this hotel last May 31 (at room 1405) and I can tell that this will already become one of my favorites the reasons being the title I have captioned this review about. Let's go into the details:

PROS:
1. The location is perfect as it is right smack in Glorietta, the commercial center of Makati and everything is near and in walking distance.
2. Checking-in and Out is a breeze. Of all the hotels that I have been to, this one has for my record the fastest checking-in and out process.
3. The Staff are all courteous and warm, They never fail to smile at me whenever I pass by them.
4. The rooms are large with complete kitchen amenities, everything is there including a large LG fully automatic washing machine. No worry about operating the appliances as there is an operating guide book in the room.
5. The toiletries are by L'occitane.
6. The towels, linens, pillows and bed mattress are clean, soft and of finest quality.
7. Large LCD inside the room with clear TV cable signals, radio, cd players are all available.
8. Wi Fi is quire fast and reliable (uninterrupted).
9. Room interior is classy with large living room containing elegant sofas and chair and dining room with equally chic dining set.
10. Amenities are great with swimming pool and Jacuzzi, large swanky gym, tennis court and Gym Group exercise room. Locker room inside the gym is more than adequate with it own steam room.
11. The lobby floor amenities that include Café, Conference Room, Business Center, Mini Shops, Kids Playroom, etc. are all clean and exude great ambience.
12. There is an on-time newspaper delivery, good and helpful housekeeping.
13. I love the way they accommodate up to 2pm stay.
14. Above all, guest service is spotless and superb.

Cons:
1. The water heating system seemed odd as the switch in the temperature is the same as the volume of water. this means that as you turn your faucet/shower from zero to bigger water flow, so is the temperature. This means that you cannot have a good volume of rather cold water coming out, which you need in case you would like to wash your face or shampoo your hair (hot water is damaging to your hair).
2. The shower rooms inside the gym looked like the neglected part of the facilities as they look relatively dingy and some shower heads, faucet handle needs de-rusting and shampoo/bath gel dispensers need to be replaced.
3. The biggest letdown of what could have been a perfect hotel is the food. The cook seemed to be following the same line of food fare everyday. I have sampled the breakfast three days before my stay and during my stay, guess what? They have exactly item-per-item unremarkable line-up.

All told, this hotel is still on top of my preference as it made my stay truly homey.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, June 17, 2014
Thank you for taking the time to review our serviced residence so positively and in so much detail. We are very pleased to know that you enjoyed the property, our location and the service provided by our associates. We are delighted to hear as well that we are on top of your preference and that we were able to impart that homey feeling, something that are associates constantly strive for on a daily basis.

We wish to take the opportunity to thank you as well with regards to your constructive observations. We shall definitely work on addressing these, so that we can impart an enhanced resident experience the next time you stay with us.

Thank you very much for your support and we hope to welcome you back on your future visits.

Sincerely,
The Management
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Okinawa, Japan
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 31, 2014

Stayed here for three weeks November 2013 during Typhoon Yolanda relief efforts. Convenient, safe and clean. Room service was decent. Good onsite amenities. Good breakfast buffet included in rate. Ideal for business travel with longer stays,

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, June 17, 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

We hope to welcome you again.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 12, 2014

It was my first stay at Ascott Makati and it wasn't bad at all. Kinda confusing on where the checkin lobby was but otherwise it was a pleasant stay, even if it's only for 1 night. The room was big and clean and the place is at the center of it all. Weill stay there again if given a chance.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 23, 2014
Thank you for your compliments about our serviced residence during your recent stay and for giving us an excellent rating. We are happy to hear that you have enjoyed our facilities and that you like the location of our property, certainly it’s an advantage for our residents. We hope you will stay with us again.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mililani
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 4, 2014

The Ascott Makati is a very high quality apartment style hotel. The service is excellent. The reception staff are superb. Ms Rose, Ms Jinky and Mr Francis provide me exceptional support for all my stays in Manila. They truly listen to my requests and take a personal interest to meet my request.

The breakfast is excellent with a great cook who does the omlettes. I really appreciate the fresh cut fruits especially the mango and papaya. The selection and variety of dishes is excellent. The service in the restaurant is superb.


The gym is well equipped for cardio, machines and free weights. The pool is large enough for lap swimming.


I cannot say enough about the security team. They take the security of guests seriously while being courteous. I lost my wallet and the security team picked it up and secured it for me. Taxis are hard to get in Makati but the team is able to get a taxi quickly. You can feel safe at the Ascott.

The rooms are large with a kitchen, dining area and living room and washer dryer. Well appointed with marble floors. Very impressive rooms.

My only recommendation is for the Ascott to have an Executive Lounge like New World or the Dusit. This would make the Ascott the perfect hotel.

Respectfully,
Antolin San Nicolas

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 6, 2014
Thank you very much for your feedback, comprehensive review of our property and for choosing Ascott Makati as your residence here in Manila.

We were delighted with your excellent feedback regarding your recent stay and have shared your compliments with our associates particularly Rose, Jinky, Francis and with our entire Security team for their motivation and inspiration.

We pride ourselves on the level of customer service that we provide at Ascott Makati and feedback such as yours is certainly most encouraging.

Thank you once again for your support and we look forward to welcome you back here in Ascott Makati in the near future.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ascott Makati

Address: Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Makati
#8 Spa Hotel in Makati
#9 Family Hotel in Makati
#9 Business Hotel in Makati
#9 Romantic Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ascott Makati 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
Indulge in one of the most luxurious of Manila’s serviced apartments designed exclusively for international executives and their families. Tailored to meet your every need, the services and facilities are well-appointed, extensive and personalized, complementing the elegance and sophistication of the spacious residences. With wireless Internet (WiFi) zones, modern business facilities and high speed broadband Internet services, business can be conducted with ease and efficiency while you live in the comfort and security of an exclusive city resort, so that you may enjoy your overseas assignment, leisure vacation or relocation with a peace of mind. Conveniently located within Makati's prime business district and surrounded by restaurants, entertainment and shopping complexes, you can relax and recharge in the exclusive Ascott lifestyle amidst the vivacious culture of this dynamic city ... more   less 
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Also Known As:
Ascott Makati Hotel Makati
Ascott Makati Metro Manila

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