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“Comfortable furnished apartment for longer stays” 4 of 5 stars
Review of Ascott Makati

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Ascott Makati
4.5 of 5 Apartment Hotel   |   Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines   |  
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Hotel amenities
Ranked #14 of 69 Hotels in Makati
Okinawa, Japan
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
“Comfortable furnished apartment for longer stays”
4 of 5 stars Reviewed May 31, 2014

Stayed here for three weeks November 2013 during Typhoon Yolanda relief efforts. Convenient, safe and clean. Room service was decent. Good onsite amenities. Good breakfast buffet included in rate. Ideal for business travel with longer stays,

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, June 17, 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

We hope to welcome you again.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 12, 2014

It was my first stay at Ascott Makati and it wasn't bad at all. Kinda confusing on where the checkin lobby was but otherwise it was a pleasant stay, even if it's only for 1 night. The room was big and clean and the place is at the center of it all. Weill stay there again if given a chance.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 23, 2014
Thank you for your compliments about our serviced residence during your recent stay and for giving us an excellent rating. We are happy to hear that you have enjoyed our facilities and that you like the location of our property, certainly it’s an advantage for our residents. We hope you will stay with us again.

Sincerely,
The Management
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Mililani
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 4, 2014 via mobile

The Ascott Makati is a very high quality apartment style hotel. The service is excellent. The reception staff are superb. Ms Rose, Ms Jinky and Mr Francis provide me exceptional support for all my stays in Manila. They truly listen to my requests and take a personal interest to meet my request.

The breakfast is excellent with a great cook who does the omlettes. I really appreciate the fresh cut fruits especially the mango and papaya. The selection and variety of dishes is excellent. The service in the restaurant is superb.


The gym is well equipped for cardio, machines and free weights. The pool is large enough for lap swimming.


I cannot say enough about the security team. They take the security of guests seriously while being courteous. I lost my wallet and the security team picked it up and secured it for me. Taxis are hard to get in Makati but the team is able to get a taxi quickly. You can feel safe at the Ascott.

The rooms are large with a kitchen, dining area and living room and washer dryer. Well appointed with marble floors. Very impressive rooms.

My only recommendation is for the Ascott to have an Executive Lounge like New World or the Dusit. This would make the Ascott the perfect hotel.

Respectfully,
Antolin San Nicolas

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 6, 2014
Thank you very much for your feedback, comprehensive review of our property and for choosing Ascott Makati as your residence here in Manila.

We were delighted with your excellent feedback regarding your recent stay and have shared your compliments with our associates particularly Rose, Jinky, Francis and with our entire Security team for their motivation and inspiration.

We pride ourselves on the level of customer service that we provide at Ascott Makati and feedback such as yours is certainly most encouraging.

Thank you once again for your support and we look forward to welcome you back here in Ascott Makati in the near future.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2014

Location, location, location.. Booked 7 nights for a 2BR & 1BR ..this is very convenient for us with visiting families and friends.A hotel within the mall, glorietta . Easy to locate and easy to look for a place to eat and have a chat.
Just across the road is rustan's grocery or at the back is sm grocery of even landmark grocery with staff pushin the grocery cart to our hotel. Bread talk is at the ground.
I even had my eyes checked and my eyeglasses done in an hour within glorietta, Cinemas are just few steps from the hotel. We ran out of time checking some few steps restaurants .
At night time, taxes are hard to find -but the hotel taxis on basement 3 are very convenient -we paid P365(. $9) to go to Jupiter st/ makati ave...
The 2 BR is very spacious, in compare to some new serviced apartments nowadays .
Newspapers are delivered and our rooms cleaned daily.
Pool and spa are great.
Received a balloon & fruits & message so sweet ..
If you are meeting different sets of friends , this s a place to go- lots of restaurants, coffee shops & meeting places to go, just within few steps.. Or yo can even meet then on their own coffee shop..
Disadvantage :
Fire drill announcement should have been communicated verbally either during check in, or by calling the room. Though they have a note left n the table, not many clients will bother to read esp after a long flight.

No casserole & frying pan & bread toaster on a 2BR -we still have to ask .

Over all. We will still come back.Highly recommended.

Room Tip: If you are with visiting friends, choose 2BR especially if it require long chat... I men, I'm a...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 6, 2014
Thank you for taking the time to write such a detailed review of your stay with us here in Ascott Makati. We are very pleased to know that you enjoyed the facilities and services and that our location was quite convenient for you and your family. Our location is certainly a highlight and an advantage for our residents.
We have also noted your feedback with regards to our fire drill notice for consideration the next time we do our fire drill exercise and the availability of kitchen equipment in our apartment, we appreciate your constructive observations regarding this.

We look forward to welcome you back to your home here in Manila.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2014

Very clean hotel, in the center of the city, accessible by Taxi and bus.
Service is very good, staff is friendly.
Enjoyed the services of the health Spa on the premises.
An excellent bar , enjoyed the happy hour !!!
I just loved the country, the people and the food.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 1, 2014
Dear valued guests,

Thank you very much for giving us an excellent rating and review. We are glad that our location proved to be an advantage for you during your stay. It’s comforting to know as well that you enjoyed our facilities, the hospitality shown by our associates and our food selections.

We hope that your travel plans brings you back to our country in the future and we certainly look forward to welcome you back here in Ascott Makati!

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, PA
Top Contributor
167 reviews 167 reviews
42 hotel reviews
Reviews in 75 cities Reviews in 75 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 24, 2014

Stayed for 5 nights in Apr:

Check-in: very quick, done in 5 minutes
Room: very clean. didn't use appliances. bed was very soft. Room was quiet, couldn't hear noises from outside.
Housekeeping: didn't use (I made my own bed and used the same towel).
Pool: nice size pool. very clean. towel boy was there within a few minutes to hand out towel.
Restaurant: breakfast buffet was great, lots to choose from. Dinner was ok.
Internet: always up and running in room. didn't try outside of room.

Overall: I would come back. Staff was extremely friendly and always had a smile.

Room Tip: The rooms in 1 tower are bigger than the rooms in the other.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 1, 2014
Dear Valued Guest,

Thank you for taking the time to write such a detailed review of your stay with us here in Ascott Makati. We are very pleased to know that you enjoyed our facilities and services.

Again, many thanks for your comments and for giving us an excellent rating. We will definitely share your comments with the rest of our associates.

We look forward to welcome you back here in Ascott Makati.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 11, 2014

Stayed there while in business visit for a month. Nice and clean room. OK workout area and swimming pool. Its placed in center of the city and transport like cab and train well accessible. Good place to shop around like SM mall and super markets.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, April 16, 2014
Dear valued guest,

Thank you very much for taking the time to share your wonderful comments and feedback. We are delighted to hear that you enjoyed your room and our facilities. Our proximity to transportation hubs, shopping mall and super markets certainly is an advantage for our residents.

We look forward to welcome you back on your future visits.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ascott Makati

Address: Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Makati
#8 Family Hotel in Makati
#8 Luxury Hotel in Makati
#11 Business Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ascott Makati 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
Indulge in one of the most luxurious of Manila’s serviced apartments designed exclusively for international executives and their families. Tailored to meet your every need, the services and facilities are well-appointed, extensive and personalized, complementing the elegance and sophistication of the spacious residences. With wireless Internet (WiFi) zones, modern business facilities and high speed broadband Internet services, business can be conducted with ease and efficiency while you live in the comfort and security of an exclusive city resort, so that you may enjoy your overseas assignment, leisure vacation or relocation with a peace of mind. Conveniently located within Makati's prime business district and surrounded by restaurants, entertainment and shopping complexes, you can relax and recharge in the exclusive Ascott lifestyle amidst the vivacious culture of this dynamic city ... more   less 
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Also Known As:
Ascott Makati Hotel Makati
Ascott Makati Metro Manila

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