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“Over Night in Manila” 3 of 5 stars
Review of BEST WESTERN PLUS Antel Hotel

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BEST WESTERN PLUS Antel Hotel
3.0 of 5 Hotel   |   7829 Makati Avenue | A. VENUE MAKATI, Makati, Luzon 1200, Philippines   |  
Hotel amenities
Ranked #32 of 69 Hotels in Makati
California City, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Over Night in Manila”
3 of 5 stars Reviewed August 30, 2013

First time to Manila and I needed a hotel, I was flying in very early and then the same the next day. I made the arrangements with trip adviser for what looked and sounded like a nice place. I started with having an airport taxi that could not find the hotel. Then there are three all with same name but not same reservations. I had requested an early check in with my reservation because of my flight time. They said at the desk ok but to early check in fee was as much as the room. Now I am in for double cost for a couple of extra morning hours when I am leaving early the next day. The room was nice but very poorly lit. Bathroom needed an update and I never used the kitchen, but don't think I would have been excited too. If you are a person looking for safety and security, this is not a place I would take a walk around. Just the cab from the hotel to airport and back. I also took an extended time to check out, while they checked the room that was only used for sleeping. I am on my way back to manila soon, I will be looking for a better value.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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466 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Tokyo, Japan
Top Contributor
63 reviews 63 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed August 19, 2013

It was very new and some of the parts were still under-construction.
But, my experiance to stay here was the one of the worst of my traveling memories. It was too much unconvenient and made me feel bad.

I stayed there over a night. I was very tired. They couldn't find my reservation and it took me much time to fine it out when I arrived there.

Then they also have a spa and I wanted to enjoy it before I go sleep. It was almost midnight so I needed to get massage there and go to bed as soon as possible. However when I went there bringing only my room key, I thought to charge the fee into my room. But They refused it because I didn't give them any deposit. They didn't offer me about it at all when I did check in. The staff of the SPA offered me to back to my room and pick my purse or a credit card up and get back there. I felt it was too far... It's because the hotel has 3 buildings and my room wasn't in the same building with them. I say again, I was really tired and I wanted to go to bed soon after taking massage. I mean I didn't want to waste my time...Finally I gave up to take it.
Besides, the next morning, I realized the receptionist had totally forgotten to pass me out a meal coupon when I checked in. I had to go to the receptionist to get it. And I claimed them about it. Eben though they looked just smiling and try to give an evasive answer to my complain.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 17, 2013

stayed two nights in A. venue tower.
The hotel has 3 towers, A. venue, Antel spa, and serenity tower.
I stayed in A.venue suites.
probably serenity tower has newer rooms.
but mine was one bedroom suite in A.venue.
they didn't let me check-in early although i'm a Diamond status member of BW.
I had to wait until 2pm. room was ok but kinda old.
old TV, old air conditioner, old shower...
but it was ok for 2 nights.
it has two swimming pools which the other Best Western Hotels in Metro Manila don't have.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Makati, Philippines
1 review
1 of 5 stars Reviewed August 16, 2013

1st day upos registration, advance booking with early arrival and ends up the room is not available until 2pm, after pm need to bloody wait for another 1hour with no sense of urgency from the checkin counter staff. Room has a fly on the living room area. WIFI very poor signal and connectivity and unstable, Door jammed and have to wait for 30-45min to fix the issue and hall way no aircon. Personnel customer service is bloody bad. Duty manager and staff can't care less. Buffet breakfast and small flies on the food. Hotel personnel customer complain response is bloody slow. provide a foot spa voucher fo the inconvenience like treating a crying kid with a lolippop. BLOODY SCREWED UP SYSTEM AND HOTEL SERVICES. RENAME TO "WORST WESTERN MINUS HOTEL". Brands can be deceiving , the service is no star and fake.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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AntelHotel, Manager at BEST WESTERN PLUS Antel Hotel, responded to this review, January 17, 2014
Please accept our sincerest apology, we shall discuss your feedback and rest assured that improvements will be done.
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Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 16, 2013

The hotel is in good location. It is near to food stalls and grocery stores. Rooms were clean.
However, the first issue I faced was during check-in. No one helped me to carry my baggage and I was also not directed to my room. Brushing that aside, the next issue I faced was kitchen service. I called the restaurant at 1130pm yet apparently they are unable to prepare my meal because the kitchen closes at 1145pm. Sorry, but I believe 15 minutes is a huge difference. Shunning away your customer just because your kitchen closes in 15 minutes time definitely reflects what sort of attitude you have with regard to customer service. Finally, me and my boyfriend couldn't use the pools either because there were too many mosquitoes around. We got a couple of terrible mosquito bites from using the pool for a short moment. I wonder if I was just unlucky or is the service just horrible in this hotel.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntelHotel, Manager at BEST WESTERN PLUS Antel Hotel, responded to this review, January 17, 2014
We would like to extend our sincerest apology Aliah91, we will take actions and assure that such incident will never happen again, we hope that you will still consider staying with BW Antel Hotel, for us to have another chance to show and offer you a superior customer service.
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2013

Stayed in this hotel for 6 days, lovely room with good amenities, friendly staff also, could not open the curtains for daylight, and you can hear everything in the corridors but overall good.
Great location with lots of restaurants near by and a market in the car park opposite.
Gym had all the equipment you needed, however could do with better a/c, my friend and I avoided it as it was way too hot
The pool itself was nice, lost the sun by lunch time though due to high rise, and the staff around the pool area were rather unprofessional, myself and my friend are both young and blonde and groups of 5/6 workers would just come and watch us, surely they had a job to be doing?! Have stayed in many hotels in the philippines and this was the first experience of this, be a bit more discreet!! All the other staff were great however would not return to this hotel

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 2, 2013 via mobile

Hotel is in good location near the night marker and the grocery store. They have a nice room and bed nice comfort room but... Its a lot of noise from outsidr the room ehich you can here from the inside. When we arrived at our room we were happy to see how nice it is but again i found a toothpick on the bed, why would a toothpick be on bed if its newly changed? Did someone use it and left it there? Is that what housekeeping does? Management make sure you have a good staff.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Antel Hotel

Address: 7829 Makati Avenue | A. VENUE MAKATI, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 69 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Antel Hotel 3*
Number of rooms: 121
Official Description (provided by the hotel):
Best Western Plus Antel Hotel is your home from home at the heart of the cosmopolitan and business district of Makati City, offering all suites in its three (3) distinct towers: A.Venue Suites, Antel Spa, and Serenity Tower with FREE Wi-Fi, kitchenette that includes a microwave, electronic kettle, a sink, dining tableand more The hotel has the largest pool, with infinity and kiddie pool, and also has the largest parking space that is very important in the area. All are suite rooms, with a receiving area that is suitable either for business or leisure purposes equipped with flat screen TV, DVD player, Ipod dock, and working desk. The private bathrooms feature a bathtub and walk-in shower. Best Western Plus Antel Hotel offers premium and personalized massage services from Toccare Spa equipped with steam room, sauna, Jacuzzi and semi-precious stone themed VIP rooms. For healthy lifestyle routines, the hotel also offers two (2) fully equipped fitness centers, a game room for adults and a playground for kids. Guests can enjoy the convenience of room service, or dine at two stylish restaurants in the hotel: Azzurro Restaurante Mediterraneo, which serves Mediterranean dishes plus features a KTV room; Granvia Cafe that offers Western and modern local cuisine that also operates in the pool bar. The hotel is just few steps away from A.Venue Mall and Century City Mall, it also provides a free shuttle service and has a taxi bay for guests to visit Glorietta Mall, a 20-minute drive away. Ayala Museum is 10-minute drive away, while Ninoy Aquino International Airport is only a 30-minute drive away. ... more   less 
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Also Known As:
The a. Venue Hotel Makati
BEST WESTERN PLUS Antel Hotel Makati, Metro Manila

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