This is the second time I've stayed at this hotel. The first one was about the same time last year. It makes it eventful this year as the huge open-space parking lot (at least half of it) is now converted into a food fest called Baga Manila. This is an association of BBQ Grillers which normally ran only thru the Christmas season but has been extended until Summer of this year. Around the food hawkers are flea markets where they sell inexpensive clothes, shoes, handbags, accessories. There's a supermarket right across the hotel. With this, no need to go far.
ACCOMMODATIONS: Comfortable. I booked thru the website using one of their early bird promos. Deluxe room has a Queen bed, couch (not sure if this can be converted into a sofa bed), small dining table, mini bar, microwave, decent closet for clothes.
SERVICE: Average. Bell service not very good and needs improvement. We had 3 luggages which need to be brought to our rooms but staff was not very attentive. A bit of misunderstanding from the front office staff where I was asked upon check-out if I wanted to pay in cash or credit card. I advised it had been fully paid online at their website using my debit card. Staff said it was just for security when I entered my card number but they have not deducted the amount. I reiterated that I used a debit card and the amount had been clearly deducted from my balance and that I won't pay anything twice. After further clarifications, I was asked to sign a transaction slip. I used the same debit card when I booked at the Best Western La Corona Manila after my trip from Boracay but I had none of this experience. Staff should be trained how to handle this payment process as it causes a lot of stress upon check-out.
BROADBAND CONNECTION: Good in the rooms.
BREAKFAST: Compared to last year, it has improved after breakfast is now served at the other tower. Choice is still the same - very limited.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.