So we had this place booked for 2 nights due to a wedding taking place at a nearby vineyard. The rooms are ok, nothing special and nothing better than you would find at any other roadside lodging (Holiday Inn, Comfort Inn, Sleep Inn etc) but not much worse. The walls are paper thin, I could hear the guy next door to us snoring all night and even heard his alarm clock in the morning. The rooms have the usual stuff - a TV, coffee making facilities, bad art on the walls and a functional bathroom which is delightfully average.
The hotel itself isn't so bad, like I said, it's no different to any of the other establishments plying a similar trade, yet there is one big difference- the staff. The staff here (besides the cleaning staff) are amongst the most belligerent, rude and apathetic staff I've ever had the misfortune to come into contact with.
I went down to ask the front desk for the internet access code, the receptionist was in the back room leafing through a glossy magazine. I said "excuse me" and she looked up, waited a second and said "what?", I asked for the access code, was told it was on my keycard paper jacket thing which I said I didn't have. She stared at me a bit more, sighed really heavily, got up and slammed the paper with the code on it right in front of me and said "there", then she went and sat back down to continue reading!
Then I went to breakfast the next day, didn't wear any shoes since my room was 3 doors away, found the room to be incredibly small and everyone is jostling for space to partake in meager portions of crap, if the hotel was for 50 people it'd work great but when it sleeps over 100 things rapidly fall apart. Anyway, I finished, left the room to return to mine. Another member of staff grabbed me by my arm, pulled me to one side and told me "you can't eat breakfast without shoes", I explained that I'd just eaten, she then explained it was a "health department" bylaw that I just broke by eating without shoes on... I mentioned the point that for something to be enforced then it must be visible, and nowhere in this hotel does it say anything related to the health department and honestly, this is all pretty dumb and by the way, please don't grab my arm again and pull me around like I'm a petulant child. So... she said again "it's the health department, everyone knows this" so I told her I'm not in the health department so how would I know? She threw her arms out wide, snorted and just said "whatever" so incredibly rudely I wasn't sure if I heard her right. I said "excuse me?" she implied I was stupid for not knowing the 'laws' to which I said "wow... is this how you treat all of of your guests?".
Jeez... what is wrong with this place? The staff are just pissed off all the time and take it out on the guests and maybe they just want a fight. If you're thinking of staying here then please go somewhere else, unless you want to be insulted and treated like a foolish moron. Thing is, this generally happens with staff when there is no discipline imposed from above which does not bode well.
So in summary: OK rooms with all the standard amenities, but the staff make this a terrible place to spend a vacation. You'd be better off staying anywhere else but here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.