This is actually my 3rd stay at Hotel Veniz. We occupied a standard trio room last week of May and stayed for 4D3N. Their service is a bit deteriorating especially housekeeping but before I go to the negatives, let me itemize the positives, the reasons why I keep coming back to this hotel.
+Central location: you can walk to Burnham park, public market, session road, lots of atm machines in the vicinity. It's right in the middle of where the action is.
+Buffet breakfast: the hotel rate includes breakfast. Not really a wide variety of choices but it's filling and delicious. We usually go down for breakfast at around 8AM and the food that we ate kept us going until late in the afternoon. We would then have our lunch/dinner outside at around 4PM.
+Check in/out: front desk service was still okay considering the volume of guests they had during the week that we were in the hotel. Wait time to check in/out is tolerable.
+Confirmation call: the hotel staff called me twice to confirm if we will arrive on schedule.
Here are the things that they need to address:
-Reservation: I initially sent an email to reserve a room. After a couple of days, I decided to call the hotel since I'm not getting an email reply to my inquiry/reservation. The girl I spoke with said that they received my email but perhaps overlooked it. Argh... She then reserved a room for us and gave a confirmation number. I specifically said that we will be checking out late at around 9PM and I am willing to pay their late check out fee. When we checked in, the front desk officer can't seem to find the note on my reservation that we requested for a late check out. I then decided to pay for the 4D3N stay including the half day rate for the late check out to avoid the hassle that we might encounter when we check out.
-Housekeeping: It was a standard trio room but there was only 1 slipper, 1 toothbrush, 1 small toothpaste, and 2 glasses in the bathroom. Do they expect us to take turns in using the slippers and toothbrush? Good thing we always bring toiletries whenever we travel.
I used to like Hotel Veniz but I'm not so sure if I will stay there again next time I visit Baguio...
I hope the hotel management would do something about these concerns.
- Also Known As:
- Veniz Hotel Baguio
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