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“Disappointing” 2 of 5 stars
Review of Citylight Hotel

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Citylight Hotel
245 Upper General Luna Road, Baguio, Luzon 2600, Philippines   |  
Hotel amenities
Ranked #27 of 46 Hotels in Baguio
Singapore
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
“Disappointing”
2 of 5 stars Reviewed April 3, 2012

Very new and impressive hotel with nice front desk staff. Unfortunately, the room cleaners were dishonest by not returning my wedding ring after I had left it in the toilet only realising it after check out.

The rooms in the basements have very thin walls. You can hear or communicate via the walls. Every morning, we were woken up by people talking along the corridor. Most unpleasant!

Room Tip: Do not choose the lowest rate rooms. Go for the mid range ones.
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  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    3
    18
    30
    3
    12
See reviews for
24
15
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
San Diego, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 19, 2012

My family stayed here March 7-9 then again March 14- 17, 2012. I have the utmost admiration to the Staff from the guard to the receptionists. " They serve with a smile". Check in only took a few minutes ( I don't know about busy days ) There were only a few customers at the time. Room is average. A deluxe room has two full size beds ( I was assured 2 queens). Bare walls with only a chair and a flat screen TV. No air condition, but was assured that they will have it by next year when we come back. Bathroom is okay, continuous hot water service unlike other hotels where they run out of hot water towards late morning. Their breakfast buffet is excellent for 180.00 pesos ( $4.20 ), they serve garlic rice, pancakes, toast with PB and J. salted fish, corned beef, ham , sausage , pansit etc... They change menus every morning. Waiters readily bus your empty plates and readily replenish food. ( unlike breakfast at the Veniz Hotel where the seem to wait forever to replenish food )They give you 2 free buffets each day of stay. It is walking distance to SM, cathedral and to spa places. Taxis are abundant and their basement garage is very convenient to patrons/visitors and utilize the elevator to the rooms or the restaurants. Their coffee shop serve the best pastries, a little pricey but oh well, they serve coffee pressed one cup at a time. Their lobby is very spacious and decorated with modern furnishings.
I would definitely come back here if they install air conditions in the rooms and maintain their low rates)

Room Tip: The difference between a 2,600 pesos and a 2,900 pesos room is a verandah. The 2,100 pesos room is i...
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2012

It's just a walking distance to Cathedral, Session Road and of course SM... The hotel is still under construction and stayed next to a room still being built. And you know what it means- no peace and quiet. And they have a bar it's just too noisy at night..
Since it's new and considering the rate I was expecting a good quality of bedding but it's just a little hard for my back.

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
69 reviews 69 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 2, 2012

Plus: (1) Good location - walking distance to Cathedral, Session Road and SM. Since it is not directly in Session or any major road, expect to have some peace and quiet. (2) Buffet (for a fee, if not part of your room package) - good comfort food (Caution: be early, otherwise you might be eating at the lobby area).

Can be better: (1) Rooms are spacious but bare. No closet :-(

Bad side: (1) Still under construction, you may hear some noise during the day; (2) Hard bed - hope they can improve on this!

Room Tip: Try asking for a room with a view... not facing the dormitory.
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 23, 2012

Where do i begin...

If you are looking to expect a "nice looking" lobby... This is it!
That's just that about the nice part.

Check-in:
I was asked to make a deposit for the 2 rooms i rented out.

Lobby looks just ok... Enough for you to say "good so far"

Elevator nomal speed, tiny.

Hallway... Dirty.

Room... Stinky, musty...just really unpleasnt to the point you won't get a good night sleep just because of the smell. (old antique smell)
Room is small.

Bed too small for a double deluxe
Bed... Cheap and small.
Bedsheets... Rough, smelly, made all of us itch.
Floor... Dirty.
Room makes you feel sickly stuffy.

Bathroom... Hot shower did not work.
Toiletries... We had to pay for toothpaste and toothbrush
Toilet paper... Just 1 ply
Trash bin... Yucky

Parking... Not enough parking spaces. Jammed.
Gas tanks are out parked in the parking structure too as well as cans of cooking oil, scks of cement ra materials, nails, plywoods etc.

Security... 1 guard

Food... Food is Ok.

Staff... Slow service. Snail-slow.

Check out: (note i paid deposit during check in and dposit in their bank account prior to cheching in)
Checked out... Asked me to wait.
Wait is over, they called me up to the desk and just said "it's ok now, you are checked out" they did not give me back my deposit. They did not ask me to sign anything nd all those ther good stuff like we do when we check in at high rated hotels like camp john hay.

Why did i check in here?
Camp John Hay booked.

How did i decide on this hotel? Because of it's misleading picture.

Overall review of this hotel?
Two thumbs own.

Pictures are nice, but really If you are hard to please and you know what you want from a hotel... Then please review this...

THIS HOTEL IS NOT WHAT YOU EXPECT... PREPARE TO BE DISAPPOINTED.

Room Tip: Prepare to get disappointed and have no sleep... Good sleep.
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  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baguio
1 review
3 of 5 stars Reviewed December 26, 2011

We stayed at the hotel from Dec 23- 26, 2011. The hotel is very new still nuder construction.The room were in still lacks some basic furnitures,only 1chair, no drawers, no exhaust fan,no mirror, the room floor is dirty (A LOT OF DUST AND INSECTS) no aircon ( we were given a basement room),you have to ask the fron desk for ventilation since it was mid afternoo at it is hot (ELECTRICFAN).For the price, I think they should give promotional rate since it is noisy in the morning because of the on-going construction.

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 17, 2011

My family decided to have a vacation in Baguio City for the Panagbenga Festival, we are hesitatingly searching for a nice hotel to stay but most of the Hotels in Baguio were fully booked, luckily I finally made reservations with City Light. at first I was expecting that this hotel is elegant, having a thought in my mind from it's name. when I was actually there, I found that the facilities inside were not so modern, the staffs were not so friendly, You know the best thing that raised the Hotel from it's class is the service of the staff... Just improve your treatment to the Guest, it will make us felt warm and welcomed if the staffs are well trained and oriented for the proper approaches and conversed to the costumers. and your furniture were wooden types, less class and elegance.

  • Stayed February 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citylight Hotel

Address: 245 Upper General Luna Road, Baguio, Luzon 2600, Philippines
Location: Philippines > Luzon > Cordillera Region > Benguet Province > Baguio
Amenities:
Bar / Lounge
Hotel Style:
Ranked #27 of 46 Hotels in Baguio
Price Range (Based on Average Rates): $
Number of rooms: 100
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