I live in Panama City and wanted to get out of the hustle and bustle of the city. Boquete was the perfect place. After looking at reviews and talking with friends, i decided to book a full day tour with this company. They arrived without a tour guide, but tried to pass off an office assistant as one. We knew right away that she wasn't a tour guide, and while the owner Justin was driving the jeep, she confessed. We decided to go with the flow and went to the coffee farm, which was a great experience--but only because i can understand and speak Spanish. There was virtually no English spoken during the tour.
Then we went horseback riding, and because the tour guide who usually sets up the saddles wasn't there, Justin and the office assistant prepared the horses. Turns out they didn't know what they were doing because an older women on our tour fell off her horse due to a miss piece of her saddle. She was seriously hurt, and Justin, the only one with us out on the mountains, had no plan and asked me, a young lady, what he should do. She ended up going to the hospital and he left us with our horses for more than an hour while it started to get dark.
We cut the tour early, and he never apologized. He was clearly pissed off when we suggested we don't pay for the day (remember, we didn't even have a tour guide.) He acted extremely unprofessional and even made us walk back from the office to our hotel, instead of driving us like he was supposed to.
I'm sure that if he tour guide was present, we'd have a wonderful time. But the owner is a real jerk.
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