Biggest problem: the non-smoking rooms stank of old, stale cigarette smoke, which is a problem for the two asthmatics in our group.
The general impression of the hotel is that the maintenance is neglected and long overdue. Certain areas, like around the swimming pool, are not regularly cleaned. The unhygienic conditions resulted in a number of flies in the hotel and rooms.
We had to request bathroom towels and toilet paper on numerous occasions and these requests were not met with a friendly smile. It did almost feel as if the staff didn't enjoy having guests in their hotel.
The toilet was broken in one of the rooms, resulting in water leakage on the shower floor. It was reported and "checked out" by maintenance, but no solution offered. The glasses that we used were not cleaned for the duration of our stay. Furthermore, none of the electronic equipment in the gym worked and when we tried to report it, we were simply dismissed without anyone even trying to rectify the problem.
Exception to all the above was the impressive and friendly service that the kitchen staff offered. The food was also amazing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 12, 2012
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We don't have any record that you have patronized al wadi hotel concerning above name. Therefore, kindly contact us to obtain further details for the same. Nevertheless, would like to mention our gym equipment are working properly, and no complaints recorded with regards to the toilets leaking from any customer during last month or before,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.