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“Nice place for Business and pleasure” 4 of 5 stars
Review of Hilton Salalah

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Hilton Salalah
5.0 of 5 Hotel   |   Sultan Qaboos St, Po Box 699, Salalah 211, Oman   |  
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Summer Sale - From OMR 48
Ranked #1 of 17 hotels in Salalah
Jeddah, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nice place for Business and pleasure”
4 of 5 stars Reviewed August 22, 2013

Nice hotel, with a nice beach. It is not close to anything, but taxies are available (just make sure to bargain, or have an Arabic speaker bargain for you). The rooms are huge, the tv looks like an after thought as it is not positioned properly. Meals are good, no wifi in the rooms. All in all, it is a nice place. Spa closes at 5, so you cannot use it after office hours.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haitham_elbehairy, Manager at Hilton Salalah, responded to this review, August 24, 2013
Dear Jedtraveller12 ,

Many thanks for your constructive feedback and for giving us the chance to know about your experience.
Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated. Rest assured that myself and the hotel team will continue providing the excellent service which will keep you and your good family loyal to our company.
looking forwarded to welcoming you back to our resort Till then, wish you and your good family all the best. Wish you very nice day!

Sincerely,
Haitham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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402 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Alexandria, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 18, 2013

Great hotel. Fantastic Hilton experience. The staff was friendly - especially Haitham, Catherine and Jens - they went out of the way to make sure our stay was great. We got upgraded to the King Suite which the kids loved. Breakfast was excellent with even tender coconuts. Cons: Humidity during the monsoon season, hard water and pool was big but shallow. Also expensive hotel, but was able to book with HHonors points.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haitham_elbehairy, Manager at Hilton Salalah, responded to this review, August 21, 2013
Dear Mr.Ali,

We are very thankful for your constructive feedback that makes us very proud of our services and our team. Your positive scores about the overall satisfaction have been noted and shared with the team members (it really makes everyone so happy:-)

It is only through such comments received from our esteemed guests- like your good self - we can improve our day to day operation and ensure the preeminent services.

Looking forward to welcoming you back to Hilton Salalah Resort 'Your Home Away From Home' whilst I will be more than delighted to be in direct contact with you to handle your next visit, rest assured that the team and I will spare no efforts to make it a memorable stay

Regards,
Haitham
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Doha, Qatar
1 review
5 of 5 stars Reviewed August 18, 2013

It was a great staying, such a high quality service and helpful stuff. However the location are not close to the city but is might had an advantage of being more quite might need to add more option to the menu of breakfast and the dinner buffet

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haitham_elbehairy, Manager at Hilton Salalah, responded to this review, August 21, 2013
Dear salahabu,

We are very thankful for your constructive feedback that makes us very proud of our services and our team. Your positive scores about the overall satisfaction have been noted and shared with the team members (it really makes everyone so happy:-)

It is only through such comments received from our esteemed guests- like your good self - we can improve our day to day operation and ensure the preeminent services.

Looking forward to welcoming you back to Hilton Salalah Resort 'Your Home Away From Home' whilst I will be more than delighted to be in direct contact with you to handle your next visit, rest assured that the team and I will spare no efforts to make it a memorable stay

Thanks,
Haitham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 17, 2013

We were disappointed with the Hilton. Very tired hotel with tired staff.( I think its because of everyone complaining). Its not a 5 star hotel, and yet they want you to pay 5 star prices. We love the beach, but its a public beach so no beach chairs, beach service, certainly no umbrella drinks. It was a sad stay. The Wifi was terrible, only one place in the whole hotel and if there were more than 6 people using, you were out of luck. Sad experience, won't go back. Ever.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haitham_elbehairy, Manager at Hilton Salalah, responded to this review, August 18, 2013
Dear Mr.Harry,

Thank you very much for taking the time to write to us. I was very concerned to read your comments which reflect dissatisfaction about your stay in our property.

On behalf of the entire staff , I would like to sincerely apologize for this experience. As hoteliers, our mission is to provide high quality services to our guests in order to ensure their satisfaction.

I have relayed your experience to the relevant Department Heads for their immediate action as I can not accept such feedback about our Property. I will do the follow up with them based on the points which were not up to your expectations and satisfaction to ensure that we will just offer a top quality service.

We are grateful for your comments as such information enables us to continually monitor and improve the service we are offering. We do pride ourselves on our exceptionally high standard of service and I do sincerely hope you will not judge us solely on the basis of this particular experience. We place great value on your custom and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future

Sincerely,
Haitham
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Muscat, Oman
1 review
4 of 5 stars Reviewed August 11, 2013

Considering that this hotel is literally in the middle of nowhere, dont' get missleaded by Salalah's tourism advertisings, It was very acceptable. The hotel have everything you might need and the staff was kind and attentive. Remember, except a few nature sight views that can be done in two to threee days, there is abusolutely nothing in Salalah. Very boring place. It is an achievement that any hotel can operate with reasonable quality services. This one did it.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haitham_elbehairy, Manager at Hilton Salalah, responded to this review, August 13, 2013
Dear Sheryl T ,

Many thanks for your constructive feedback and for giving us the chance to know about your experience.
Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated. Rest assured that myself and the hotel team will continue providing the excellent service which will keep you and your good family loyal to our company.
looking forwarded to welcoming you back to our resort Till then, wish you and your good family all the best. Wish you very nice day!

Sincerely,
Haitham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 10, 2013

Just came back from a pre-Eid vacation to the Hilton Salalah with family. It might be appropriate to point out that I am a Hhonors Diamond member just to give context to the experience.

The communication prior to arrival was good and they promptly upgraded us to a grand suite. The airport pick and drop was also on time and was smooth.

The good points:

Great weather and a laid back relaxed resort
Comfy and spacious rooms
Friendly staff and no attitude. The front desk manager was especially helpful and promptly replied to all email requests, checked up on how we were doing when there and kept in touch throughout
Good breakfast in the main restaurant
Surprisingly good gym for a smaller Hilton
Not too expensive and good value for money
Nice views of the Sea
Good pool area

What could be better:

Staff - Not all of the staff are as up to date on the key happenings e.g. which restaurant is open at what time, whats the event for the day etc. In my experience, it was better to go to the restaurant and the like, and ask directly
Internet - Yes, as a Diamond member I get free internet however its only wired internet in the room. No WiFi except in few areas of the hotel which means that to use your smart phone and not pay a lot, you need to walk frequently to the cafe
Restaurants - I realize that we went during Ramadan but there werent many choices for eating out. The Palm grove only opened during our last day there
Misc - When we arrived at the hotel for check in late at night, there was only one person on duty on the front desk and no one at concierge desk. This meant unloading our bags ourselves and bringing them to the lobby which is a chore after a long trip

All in all, it was an enjoyable stay.

I can't say the same for Oman Air though. Be mindful that if you take the Dubai - Muscat - Salalah route, your baggage WONT be checked through. You will need to collect bags, check in again and go through immigration so keep some time during connection for that. On the way back, its straightforward.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haitham_elbehairy, Manager at Hilton Salalah, responded to this review, August 13, 2013
Dear Mr.Naseer,

Many thanks for your constructive feedback and for giving us the chance to know about your experience.
Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated. Rest assured that myself and the hotel team will continue providing the excellent service which will keep you and your good family loyal to our company.
looking forwarded to welcoming you back to our resort Till then, wish you and your good family all the best. Wish you very nice day!

Sincerely,
Haitham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bari
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 2, 2013

I think that this Hilton is a very fine hotel. People are kind and food is good. But there's no internet free connection in the rooms (and the fee is very expensive)and for me it is incomprehensible nowadays..

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review, August 8, 2013
Dear Mr. Staiger, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated! Please rest assured that your comments will be passed on to the relevant departments for their review and immediate follow up.Looking forward to welcoming you back to or little paradise' Hilton Salalah Resort ' in the very near future.
Kind regards
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com
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Additional Information about Hilton Salalah

Address: Sultan Qaboos St, Po Box 699, Salalah 211, Oman
Phone Number:
Location: Oman > Dhofar Governorate > Salalah
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Salalah
#1 Luxury Hotel in Salalah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Salalah 5*
Official Description (provided by the hotel):
The Hilton Salalah Resort is a relaxing retreat, surrounded by vibrant bougainvilleas and lush palm groves. This beachfront Salalah hotel is set amidst landscaped gardens and all of the Salalah hotel rooms and suites offer tranquil views of the Indian Ocean and Arabian Sea, as well as the dramatic Dhofar mountain range. Relax by the Hilton Salalah Resort's freeform pool overlooking the white-sandy beach, browse the shopping arcade, work out in the gym or unwind in 6 restaurants and bars at this Salalah hotel. Dine on fresh seafood at Palm Grove Restaurant or enjoy authentic Arabic Cuisine at Al Maha Restaurant. Sip your favorite cocktails in Sea Breeze Bar, located on the stunning beachfront, or treat yourself at Sheba's Steak House with premium steaks, flavorful sauces and matching wines. Pamper yourself with an outdoor massage in one of the Caribbean style beach pavilions at this Salalah hotel, entertain the kids in the playground or enjoy a day sightseeing and visit the Old Souk, the Bird Sanctuary or follow the Frankincense trail. ... more   less 
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Also Known As:
Hilton Salalah Hotel Salalah
Hilton International Salalah

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