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“Second choice” 3 of 5 stars
Review of Protea Hotel Walvis Bay

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Protea Hotel Walvis Bay
3.0 of 5 Hotel   |   Corner Sam Nujoma and 10th road, Walvis Bay 9000, Namibia   |  
Hotel amenities
Ranked #3 of 4 Hotels in Walvis Bay
London
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Second choice”
3 of 5 stars Reviewed September 8, 2013

We only stayed here because the Protea Pelican Bay was full. Rooms are spread out at the back of the hotel. Need updating. Breakfast was just about OK. Coffee poor. Reception desk is tiny with a queue of guests wanting to check out and two hassled staff missing a smile.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
    7
    15
    17
    2
    1
See reviews for
3
7
5
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Durban, South Africa
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 27, 2013

I have used this hotel on many occasions as the location for all aspects of the town/docks and dry docks is good. The staff are very helpful and friendly, room rate a little on the high side, breakfast substantial, off road parking all provided for.
There were a few minor housekeeping defects which were sorted out immediately.
The hotel is always my first choice and while there is nothing outstanding to comment on about the establishment, the hotel is comfortable. There is Wi-Fi [free] and the rooms are air conditioned.

Room Tip: The annexes are good if you can get them
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Werner G, General Manager at Protea Hotel Walvis Bay, responded to this review, August 1, 2013
Dear David F,

Thank you for taking the time to give us your feedback and the constructive way in which it was done.

GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong!

Firstly, please allow me to offer you my most sincere apologies for the fact that the Protea Hotel Walvis Bay did not meet ALL your expectations. The Housekeeping matters have been addressed and corrective measures have been put in place to avoid the same from reoccurring.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Walvis Bay and to hearing from you again!

Many Thanks and Kind Regards,

Werner Geere - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windhoek, Namibia
Top Contributor
95 reviews 95 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 19, 2013

We stayed at the spacious family room, clean, neat and "uncluttered" by too much furniture - just a nice, big floor for kids to do their antics! Kids had comfortable beds, which were sleeper couches we opened for them for the night, or when we came late housekeeping did it for us. Parent's bed was just another story! It was the biggest bed (beside Chobe Marina Lodge in Botswana) we slept in during our travels! Huge King Size bed was like an island in the room! Kids used it to play on and eventually ended up sharing with us towards the early morning hours. Bedding was soft, fresh and clean. Mattress was extremely comfortable and pillows just right "softness". It was a fantastic "sleeping" experience, not to mention delicious breakfast in the morning! Thank you to manager and staff, who attended to each of our requests!

Room Tip: If travelling with small children and not wishing to book two rooms, there are spacious family rooms...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Werner G, General Manager at Protea Hotel Walvis Bay, responded to this review, August 1, 2013
Dear MaSmaNa,

Thank you for taking the time to give us your feedback and Thank you so much for your awesome review on the Protea Hotel Walvis Bay. I am delighted you enjoyed your recent stay with us!

Also, It's great to hear that your kids had a good time as well. Often they are our most 'demanding' GUESTS and if they enjoy their stay then usually the parents do too.

Protea Hotels pride's itself in the quality of the our offerings and it's great to receive these comments about our bedrooms and breakfast.

We will certainly congratulate ALL STAFF you commended as well.

Please do not hesitate to contact me personally for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us.

Many Thanks and Kind Regards,

Werner Geere - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 26, 2013

situated bang on the sea front , good property , a restaurent located virtually in the sea ,provides a perfect evening . very lively scene . good sea food and wood fired pizza , all excellent . Rooms give a direct view of the bay . .

Room Tip: choose a ocean front room with a view .
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2013

Staff were friendly, breakfast good and great service room was excellent. We also found that it was safe to walk around at night. It is conveniently situated very close to a mall/shopping center, pubs etc. Had a small mishap with a very expensive leather sandal of mine and was pleasantly surprised that they had a shoe repair place in the mall. I would visit there again.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris L, General Manager at Protea Hotel Walvis Bay, responded to this review, April 23, 2013
Dear Anthea H

Thank you so much for your awesome review on the Protea Hotel Walvis Bay. I am delighted you enjoyed your recent stay with us!

Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

Walvis Bay is that unique that it can even fix expensive sandles ;-). It is truly an undiscovered and beautiful town and visitors are often left pleasantly surprised at the end of their trip.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Walvis Bay and to hearing from you again!

Many Thanks and Kind Regards,

Werner Geere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Top Contributor
82 reviews 82 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed November 28, 2012

when i first entered in walvis bay last year November 2011 when our ship was in transit from Singapore-Cuba, was amazed to saw walvis bay. was not look like Africa and hotel where i had stayed was excellent. big rooms, nice service. excellent food arrangements. near to KFC. one beer bar just opposite to hotel was nice hangout place in evening. overall perfect for walvis bay.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WernerGeere, General Manager at Protea Hotel Walvis Bay, responded to this review, November 30, 2012
Dear Dr. Hermant666

Thank you so much for your awesome review on the Protea Hotel Walvis Bay. I am delighted you enjoyed your stay with us!

Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Walvis Bay and to hearing from you again!

Many Thanks and Kind Regards,

Werner Geere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 16, 2012

The hotel is clean and rooms quite small. The rooms are equipped with your basic necessities. On the positive side, the views are great. Breakfast was good as well. Don't expect too much but its not the worst either. Walls in the room are a bit thin.. you can hear your neighbor in the shower. I enjoyed the stay otherwise.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WernerGeere, General Manager at Protea Hotel Walvis Bay, responded to this review, November 28, 2012
Dear Amelia M


GUESTS' perceptions of the service and facilities they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to write a review after your stay at Protea Hotel Walvis Bay. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

We have some great news in that almost 60% of our rooms have been upgraded already and the remainder of the rooms will undergo extensive refurbishment early 2013. The rooms will be a lot more spacious, with some rooms reaching almost 50 square meters.

We would certainly not be allocating the local tenor next to you when next you stay with us, the inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF.

I can assure you, should you stay at Protea Hotel Walvis Bay again, that every effort will be made to ensure that you enjoy our true hospitality! Please do not hesitate to contact me personally for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us.

Many Thanks and Kind Regards,

Werner Geere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Walvis Bay

Address: Corner Sam Nujoma and 10th road, Walvis Bay 9000, Namibia
Location: Namibia > Erongo Region > Walvis Bay
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Walvis Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Protea Hotel Walvis Bay 3*
Number of rooms: 58
Official Description (provided by the hotel):
Protea Hotel Walvis Bay - Your oasis in the Namib. Located in the heart of a vibrant fishing town, Protea Hotel Walvis Bay offers affordable Namibia accommodation in breathtaking surrounds. Featuring large, airy rooms and modern design, Protea Hotel Walvis Bay Lodge is the ideal springboard to the fascinating harbour town. Set in a landscape of remarkable juxtaposition, where ancient deserts give way to sparkling oceans and rich wetland expanses, Walvis Bay is one of Nambia’s most popular destinations. From Protea Hotel Walvis Bay, you’re just a few minutes from the region’s top attractions, which include dune, water-based and outdoor activities, from camel rides and quad-biking to hiking, hang-gliding and golf on desert courses. You’re also just a short walk from restaurants, banks, the bustling harbour and superb shopping opportunities. As a well-appointed coastal hotel in Namibia, Protea Hotel Walvis Bay provides every amenity for a comfortable and relaxed stay. All rooms are en-suite and feature air-conditioning, satellite TV, Free Wi-Fi Internet connectivity and ergonomically-designed desks. It’s the ideal Walvis Bay accommodation from which to explore the town, unwind after busy days of sightseeing, or marvel at the flocks of flamingos at sunset. ... more   less 
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