This magnificent luxury hotel is one of the best in Morocco. Situtated in downtown Ifrane, with its European style chalets and a gorgeous downtown park that is walking distance from the hotel. The hotel itself is nicely decorated with an interesting architecture. It was mostly empty the weekend we were there in early March.
We stayed here following a nearly 7 hour hike in the Middle Atlas mountains, through oak and cedar forests and an encounter with barbary macaque monkeys. The hotel had helped to put us in touch with a knowledgable and trusty guide who spoke English, French and Arabic and who helped us to navigate the terrain from a trailhead in Azrou (about 1/2 hour from Ifrane).
For such an expensive 5 star hotel (about 290 euros /night for a double room) we have high expectations. Below are some observations that distracted from a perfectly comfortable stay:
- The welcome drink in the lobby was inadvertently offered only to half of our party. Normally this would not be an issue, but after a several hour early morning drive to Ifrane and an all-day hike, a fresh glass of juice would have hit the spot! We brought this omittance to the attention of a hostess in the lobby and asked that our welcome drinks be sent to our room, which they did.
- We found the rooms somber, and in need of more lighting.
- The shower head in our bathtub didn't work, which made for an uncomfortable clean up experience.
- The sink plug didn't work
- The complimentary electronic scale was out of batteries
- We were unable to locate a heating thermostat in the room, which was very hot. Although it was winter time, we ended up opening up the window - - an unnecessary waste of energy too.
- The pool area is beautiful but the water was over chlorinated and literally burned our skin!
- The dinner was decent but over-the-top expensive.
On the plus side, the service was very good all around. The rooms were clean with great views of the mountains and pool area. The breakfast buffet was also very good, with a nice mix of continental and Moroccan specialties, and better value than dinner. Most importantly, it has a helipad, just in case you might ever need one.
As the management seemed very attentive, I would imagine that they are interested in improving these details to make the best experience possible for their clients. Since we live in Morocco and there are few places like this hotel, we will likely return to the hotel for a weekend during the summer time to try out their outdoor pool, in the hopes that they've mastered the ph balance by then.