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“Thank You ♥” 5 of 5 stars
Review of Riad Lunetoile

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Riad Lunetoile
191 Rue Sidi Mohamed Ben Abdullah | Medina, Essaouira 44000, Morocco   |  
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Hotel amenities
Ranked #21 of 171 Essaouira B&B and Inns
Certificate of Excellence 2014
Ljubljana, Slovenia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Thank You ♥”
5 of 5 stars Reviewed July 10, 2012

Many thanks again to ALL of you Ladies in Lunetoile! As a family we could not feel more welcome. It started at the bus station where Mrs.Kabiva met us and it countinued through all our stay in this super friendly, clean and stylish riad. We were happy having breakfasts on the roof terrace every morning while the town was waking up. The owner Mrs.Sue was very helpful providing us with the info we needed regarding the Essaouira. About food, hamams, events... everything. She really took her time. The room was beautiful, peaceful, clean and airy not to mention the rose and oranges on the table and even rose petals on the bathroom floor ♥

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lunetoile, Owner at Riad Lunetoile, responded to this review, July 23, 2012
THANK YOU! And thank you for taking the time to write a review...much appreciated...and we are thrilled that you all loved Lunetoile and Essaouira....from all of us...
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225 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed July 3, 2012

After making a mistake whilst booking the riad lunetoile (i booked for the wrong month!) i was panicking that my partner and i would be stranded with nowhere to stay. How wrong i was! Sue and her staff were fantastic in rearranging my booking and making sure someone was there to meet us off the bus from Marrakech - all this despite the fact Sue was out of the country at the time. We stayed in the Apartment at the top which is GORGEOUS, the staff were friendly, there was a lovely breakfast and the Riad was ideally situated near all the action of Essaouira. I have nothing bad to say about this place, it was amazing and we will definately be returning.

Room Tip: If you can, get the apartment at the top, its worth the extra cash.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lunetoile, Owner at Riad Lunetoile, responded to this review, July 23, 2012
The last sentence says it all.....AMAZING and Definitely be returning...music to our ears, as they say! Thank you...and we will alwys be here....from Sue and all of the ladies at Lunetoile.
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Bristol, England, United Kingdom
1 review
4 of 5 stars Reviewed July 2, 2012

I am so pleased I chose to stay in a Riad when visiting Essaouira. Sue met us upon our arrival, was extrememly helpful and very friendly. The rooms were clean and quiet. Lunetoile is a beautiful Riad with thick stone walls a good view of the sea and a balcony to relax on. Kabira supplies a wonderful breakfast of hot croissants, freshly squeezed orange juice, yogurt and coffee. I loved the fresh rose petals scattered upon the bathroom floor. My daughter and I relaxed and enjoyed our whole Marrocan experience and we will be back.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lunetoile, Owner at Riad Lunetoile, responded to this review, July 23, 2012
Thank you Jo W! Nothing like a great riad and and good hospitality....beats an anonymous hotel, in my opinion....and I am always thrilled when guests appreciate all that we offer...it encourages us to go the extra mile! Thanks for taking the time to write....merci from all of us.
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Scharding, Austria
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 21, 2012

After reading the great reviews we were looking forward to spending 3 nights in a little cosy hotel. Unfortunately, after seeing the room, we immediately made up our mind to change our plans and cancelled one night, actually wanted to cancel two, but it was not possible. The room was clean, but stinky as some big parts of the wall around the window were mouldy!! Apart from that, it was not possible to keep the windows open as there was no system to keep them stable, and they were banging all the time because of the wind. So we had to keep them closed. The whole hotel seemed to be cold and moist. The washed things couldn't get dry until the next day and they were still dripping wet. A suggestion for improvement would be a good ventilation system.
And something else. What I don't like about the owner of the hotel is the fact, that she tries to argue and negate the comments posted here which she doesn't like, writing long pages, criticising opinions of her guests and protecting her image at any price instead of accepting the less positive reviews, learnig something out of them and trying to improve the stndard of the hotel. We are here to express our opinions freely! That is why the platform has been created! And the hotel owners and their staff should draw appropriate conclusions out of them.
Ania and Martin from Austria

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Riad Lunetoile, responded to this review, June 26, 2012
What can I say? At the time of reading such hurtful nonsense, I felt such despair, that I wondered, IF indeed this CAN be true?? Because, WHO, in their right minds, would invent such nonsense? Now, a few days later, and having gone into the "stinky and mouldy" beautiful, large, room number 4, and inspected, and, yes, sniffed, around all windows - there is NO mould and absolutely NO stink at all!! Thank goodness, as I would have been mortified, had there been! And yes, I certainly DO take all comments very seriously...and yes, just as you seem to believe you have the right to say whatever unpleasant untruths you can concoct, thankfully, I too, have the right to respond!
Sadly, it appears that your partner did the booking and when you arrived and without fully, entering the room, nor taking off your backpack, you started to have a heated discussion with your partner! So, what was actually going on? Goodness knows! The fact is that YOUR partner insisted in staying for 2 nights, and cancelling 1. I have no idea where you put your washed clothes to dry, but I do not think that it is the fault of Lunetoile, if you wash your clothes and leave them inside to dry! Altogether, a woman very unhappy in her skin! It always amazes me how we can have so many, thankfully, glowing responses...and then these bitter ones! I have come to the decision that it all depends on how happy the individual is! This is reflective of them..not LUNETOILE. Any constructive criticism, primarily, ought to be given to us, as we ask you daily, if all is well etc....and only then written up on such a forum, as this, if one is indeed not given the service and quality as advertised.
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London, England, United Kingdom
1 review
5 of 5 stars Reviewed June 11, 2012

We had a lovely stay here. Staff were very friendly and helpful. The rooms very lovely and a range of rooms to choose from depending on what you're looking for. Would highly recommend. It was also very easy to find.

Room Tip: They have range of rooms from a double to two singles to a large suite and one which had a private b...
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lunetoile, Propriétaire at Riad Lunetoile, responded to this review, June 15, 2012
Thank you so much for the great write-up, which is also most informative for future guests. Many thanks, and do come back soon..from all of us - at Lunetoile.
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Warsaw, Poland
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2012

Here is the obvious statement: there are plenty of riads in Morocco and so many of them look wonderful. If you feel like coming back to a particular one, it probably means you found something special. My wife and I think Riad Lunetoile is special.

It's so many things combined. Lovely, old walls (200 yrs old according to riad's website). Size of the room (#4). Friendliness of the ladies taking care of the riad (especially Kabira). Decorations around the house. Attention to details, such as warm croissants for breakfast, rose petals everywhere, drinking water & fruits waiting for you in the room, tealights around the house in the evening. Moody music from many local CDs you can play if you like. Information with local phone numbers "in case of..." in every room. A visit card of a trusted doctor with his cell phone number, shall you need assistance.

As I mentioned, our room was spacious - actually, it was the biggest room we had during our Morrocan trip. Lots of space for hanging around reading a book, resting etc. if you feel like doing that or if the weather is bad. The size of the room is an important thing for a family with a toddler, so we really enjoyed it. No problem at all with outside sounds - everyone slept well, including our boy (there is a baby cot if you need one). Rooms are clean and French-style breakfast are enough, with lots of coffee and the lovely croissants. Beds are big enough for two (and three in the morning). The kitchen on the 1st floor is quite basic, but having access to a kitchen is a plus per se, considering it's not so common in riads.We were able to prepare some steamed/boiled vegetables for our boy = win!

The terrace has a nice view of the ocean and some furniture to seat and lie down with a book. This is probably something easy to get in many Essaouirian riads - just know they have a nice roof here as well.

Lunetoile is within Medina, but it is not in a very central spot - make arrangements so that one of the ladies comes to meet you when you arrive (by bus, I assume). It's simply easier that way - there is nothing more to it. Once you arrive you will realize that riad is close to everything of interest within the old town. If you have any experience with Fes or Marrakech, you will have ZERO problems finding your way around. This is not a situation where your riad is located in a small dark alley you're afraid to enter or can't find until, like, the third day. No worries. It's easy.

Also: even though the local billard club may seem like a shady place, everybody minds their own business (plus the guy from the CD store is a cool source of information about past Gnaoua festivals).

I think there are two kinds of riads in Morocco - hotel-like and home-like. It really depends on what you look for. The former gives you full attention of the staff and hopefully a spotless place that gets refurbished once in two or three years. The latter makes you feel more relaxed, offering warmth, coziness and probably some history. Lunetoile is by all means a home-like riad (again, 200 years old building). Those who like to be waited on them hand and foot should probably look for a different stay. To get a home-like feeling you need to be given space of your own - therefore, the staff simply needs to stay put, be at your service but minding their own business most of the time. That's Lunetoile. If you have a request, everything will be done with pleasure (Kabira's favorite words seem to be "avec plaisir" - but whatever she does, she seems to do with a smile indeed).

We intend to come back to Essaouira. When we do that, we will be back to Lunetoile as well.

Room Tip: Room #4 is top notch, #3 is smaller but also very nice. The rooms on the lower level (#1 and #2) are...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lunetoile, Owner at Riad Lunetoile, responded to this review, July 23, 2012
WOW!! How nice! So glad that you feel as we do, that, we do try to offer something "SPECIAL".. AND MORE IMPORTANTLY, I am so so thrilled tnat you seem to have addressed ALL aspects!! Thanks you sooo much! This has obviously taken you quite some time to think about, and we all, at Lunetoile, thank you from the bottom of our hearts!! So, so, appreciated....and, as all of my girls say, 'avec plaisir'!
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London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2012

Riad Lunetoile was fantastic. Sue and the girls were very accommodating and made us feel completely at home from the start. The room was lovely and big with a lot of space for spreading out and relaxing in. Sue’s recommendations on where to eat were outstanding – we had excellent food all 3 days. Sue and Kabira organised for us to visit a local hammam too which was an experience we’ll never forget. I highly recommend that you do this when in Essaouira (if you are female!). The roof terrace was great, with sunbeds to lie on and catch the sun. Great if the beach is too windy as it’s a real sun trap. I’d highly recommend staying here.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lunetoile, Owner at Riad Lunetoile, responded to this review, July 23, 2012
Hiii...thanks soooo much for the HIGH Recommendations...so glad tnat you slept well, ate well, relaxed well and had the BEST hammam experience....all the ingredients for a wonderful holiday! Thanks so much....from all of us.
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Additional Information about Riad Lunetoile

Address: 191 Rue Sidi Mohamed Ben Abdullah | Medina, Essaouira 44000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites
Hotel Style:
Ranked #21 of 171 B&Bs / Inns in Essaouira
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Riad Lunetoile, situated in the heart of the Medina, with sea-views from the top terrace and from apartment 5, is the ideal relaxing, comfortable, holiday home / guest-house / B&B, to rent, in Essaouira. Ideal for surfers, individuals, couples or families... our Moroccan hospitality will enthrall you.....so, Submit yourself to a gentle introduction to true Moroccan hospitality, mixed with a little European comfort, and spiced up with a few Indian accessories. Enjoy all, that the Orient, has to offer, whilst still being in Africa!Savour our home-made BISUITS and sip mint tea from our sea-facing, rooftop terrace and listen to the waves of the Atlantic Ocean, crashing onto the rocks, whilst you let yourself drift into the mysteries of this far-away, Arabic, land. ... more   less 
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