The staff were not only friendly but helpful and kind. The riad is clean, beautiful, and right in the heart of the medina. My room was beautifully decorated and I felt like a queen at a reasonable price. I needed to find a place to buy bus tix for the next day and the manager walked with me through the winding streets so I'd be sure to find it. The food was tasty and plentiful and ready when I came down in the morning. I can't praise it enough.