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“Heaven with Palm Trees” 5 of 5 stars
Review of L'Heure Bleue Palais

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L'Heure Bleue Palais
4.0 of 5 Hotel   |   2, Rue Ibn Batouta | Bab Marrakech, Essaouira 44000, Morocco   |  
Hotel amenities
Ranked #15 of 78 hotels in Essaouira
Ham, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Heaven with Palm Trees”
5 of 5 stars Reviewed January 4, 2013

I don't know what to say as speechless does not cover it. As soon as we arrived at the Riad my first word was WOW and wow it is. Within minutes of arriving the GM - Francois was personally greeting us. I have never sat and watched such a pro active General Manager he was brilliant and so were his team of staff - they really are a team! You may have read my hubbies write up already as I arrived in plaster and on crutches as the night before I broke my ankle in Marrakesh and our local guide had rung them and they were waiting to greet us with a wheelchair. Two of them picked me up and carried me up the stairs at the entrance like they were training for The World's Strongest Man and they helped us constantly for the 4 days we were there. Nothing seemed to be too much trouble. Lifts or doors opened as you approached. Cushions fluffed before you sat. Not a speck of dust anywhere - spotless! Breakfast was totally super every day with one of the biggest buffets I have ever seen with a good range of food and even locally sourced fresh salmon which complimented my scrambled eggs perfectly! Everywhere you turned there was something else to photograph. The roof terrace was amazing to and the food up there along with the service was great. We had 2 meals in the main restaurant which I think were expensive (£70+) for each meal for both of us with wine but what we had was darn good food. They started setting up the lights ready for the New Year's Eve bash which was when we left to come home and boy oh boy do I wish we could have stayed despite my wish to come home since my accident. I will be going back to do Essaouria on 2 feet as I missed so much. I will remember L'heure Bleue for 2 reasons and in this order - Francois and his staff 1st and the sheer beauty of the Riad 2nd. Those famous words - I'll be back! BIG thanks to Mamadou and Librasse, but every single member of staff was brilliant, a credit to Francois.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, January 10, 2013
Thank you 1000 times for your enthusiast message. My entire team has done its utmost to help you forget your accident and we are pleased to have brought happiness despite your passenger handicap!
We hope to see you soon and in perfect health!
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325 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Alton, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 2, 2013

A huge thank you to Francois and his excellent team for a fantastic stay. My wife and I were booked in for four nights. My wife had broken her ankle in Marrakesh the day before we arrived and the room we were to be in only had a bath, seeing that this would be impossible to navigate whilst in plaster we were very graciously given a suite with a walk in shower. The room was fantastic, complete with a fire place which on one evening was very useful, a man with a stack of logs popped up within minutes of asking and a roaring fire was on the go. The room was very quiet for three days then the room above was occupied and the noise from above travelled through the ceiling. The public areas of the Riad are fantastic, with superb internal views from every angle. The roof terrace and pool are a great bonus although the pool was a little too cool for my liking, but hey it was December. Breakfast was really very good, with more than enough variety to satisfy even the choosiest of people. The food on the roof terrace was superb as was the bar menu. Dining in the main restaurant was a bit pricey but nice, not quite Claridges but nice all the same. The big draw to the Riad though are the staff, they really are keen to impress and impress they do, even supplying us with a wheelchair so that my wife could get around. Special thanks to (sorry if they are misspelled ) Mamadou and Librasse , but all the staff were brilliant. We will be returning so my wife can see Essaouira on foot and I can get a break from pushing a wheelchair, once again thank you very much.

Room Tip: room 29 was great, turn up with a broken ankle to get an upgrade ;o) just kidding
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, January 3, 2013
We are glad that you are home safe, Thank you for your nice comments and feedback, our team is happy to know that you had a nice stay at Heure Bleue Palais.
We wish a quick reestablishment to your wife and hope to having you soon among us.
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 30, 2012

We loved our 2 night stay here, and would love to return for a longer stay next time.
Staff were really helpful, interiors were well-designed, and we liked the attention to detail and service in the rooms.
We enjoyed relaxing on the roof terrace and watching the sunsets from here.
The breakfasts we had were amazing! We've had to do a lot of surfing since to burn those off!
We stayed here on a Mr and Mrs Smith deal, so for us, the hotel was excellent value as well.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, January 2, 2013
Thank you for sharing your feedback regarding our facilities and service. It is a great pleasure to share your comments with our team. I look forward welcoming you once more to the Heure Bleue
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Miami, Florida
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 13, 2012

First -- what happened to the rule that motor bikes were not allowed in the old town??? We have visited Essaouira several times over the years and we really appreciated the pedestrian-only medina, so different from the motor-bike crazy alleys of Marrakech. This time there were bikes everywhere, beeping at pedestrians to get out of the way, blowing nasty fumes at customers in the cafes of the main square, and creating a noisy ruckus tearing up and down the medina at night. Everybody we spoke to is fed up with the bikes. One restaurant (Il Mare) had five of them revving outside its entrance and a whole tour group took one look and decided to eat somewhere else. Our waiter at a cafe in the main square cursed every time a bike went by and told us it gets worse every week. A carpet shop owner was in despair about it. What on earth are the authorities in Essaouira thinking???

Anyway, the hotel. On past visits we usually stayed at the old Sofitel, but as this is no longer a Sofitel we decided to try Heure Bleue, and we are glad we did. The hotel has a calm atmosphere of discreet quality -- for example, there is no big sign outside the hotel proclaiming its name or even that it's a hotel. Inside, the public areas feel more like a rather old fashioned club, especially the spacious, wood panelled lounge and bar area. Even the reception desk isn't what you might expect, instead there is wooden screen and staff pop out from behind it to attend your needs. And very attentive they are too. The service was excellent and the staff very responsive to any question or request.

The hotel is situated just inside the walls of the medina, a short walk from the main square, the beach, and the port. It is organized in the traditional Moroccan style, around an open courtyard. The rooms are a bit compact, but are comfortable and very well equipped with quality bathrooms and fixtures. There is a lovely planted roof terrace with excellent views over the town and the sea. The breakfasts were quite sumptuous. We did not eat in the hotel for other meals, as Essaouira has so many interesting restaurants now. All in all this was a very calm and comfortable stay at one of the very few first class hotels in Essaouira. Compared with other hotels it is definitely rather pricey though.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, December 16, 2012
Thank you for your review About the atmosphere of our house and service. It is true that the circulation in the medina becomes a problem and I will forward your comments to city authorities
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london
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2012

A delightful hotel, well managed with good staff and delicious food. We passes 3 days in this beautiful and well situated.Nice Moroccan atmosphere in a truly pleasant hotel. The room are large enough and nice decorated.
Nice arabic perfume smell inside the hotel. Check- in took some time.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, December 8, 2012
Thank you very much for your nice comment regarding your recent stay at Heure Bleue Palais. It is a great pleasure to receive your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 25, 2012

Relais & Chateaux rarely disappoints… and L’Heure Bleue Palais is no exception. We had a lovely three night stay here after doing some travelling around Morocco. Much needed R&R time. It was the perfect place to unwind – and is truly an oasis within the hectic and congested medina.

The service was great. We were upgraded to a suit on the second floor which provided us a nice size room we could read and relax in. The décor is very similar to a Raffles.
The breakfast was great – and we enjoyed being able to sit each morning in the beautiful courtyard while enjoying the buffet and reading the newspaper (a few international papers available.) In the evenings – we enjoyed the library / bar – difficult to capture its elegance in photos, really a very nice room. We also enjoyed the billiards / snooker room. It was a bit chilly for the pool, but we did spend a lot of time on the roof terrace for lunch and just lounging and reading.

I had every intention of tying out the Hamas… but somehow was not able to fit that in during my three days of doing nothing! (Good sign of having some good down time!) Based on the service, décor, cleanliness and overall aesthetics at this hotel – I am sure it is great.

Room Tip: Higher floor have the larger suites.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, November 29, 2012
Thank you for taking the time to share your experience with us, we are very happy that you enjoyed your stay among us, and we look forward to welcoming you back soon!
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Cumbria
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 9, 2012

Luxurious Hotel on the edge of the Medina. Very Expensive but beautiful place to stay. Reception staff welcoming and provided an excellent service. Rooftop terrace wonderful views and great location for breakfast. Service slow at breakfast and not the same high standard as other 5 star hotels I have stayed in. Crepes always arrived cold which was disappointing. I missed having a kettle in the room so that I could make tea or coffee when I wanted rather than having to wait for room service. I would stay again and recommend to family and friends.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, November 29, 2012
we thank you for your feedback. We appreciate your comment which may help us make improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'Heure Bleue Palais

Address: 2, Rue Ibn Batouta | Bab Marrakech, Essaouira 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Essaouira
#2 Spa Hotel in Essaouira
#11 Family Hotel in Essaouira
#24 Romantic Hotel in Essaouira
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Heure Bleue Palais 4*
Official Description (provided by the hotel):
A masterpiece of the Essaouira medina...this palace of marvels lies in the heart of this town loved by artists and aventurers alike. The panoramic outdoor pool on the terrasse overlopks the medina and the ocean. the cuisine offers a subtle blend of french and Moroccan influences ... more   less 
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Also Known As:
l`Heure Bleue Palais Hotel Essaouira
l`Heure Bleue Palais And Spa
l Heure Bleue Palais Essaouira

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