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“nice place to stay in the medina” 4 of 5 stars
Review of Emeraude Riad Hotel

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Emeraude Riad Hotel
2.0 of 5 Hotel   |   228 rue Chbanate | Petite Porte Bab Marrakech, Essaouira 44000, Morocco   |  
Hotel amenities
Ranked #41 of 77 Hotels in Essaouira
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“nice place to stay in the medina”
4 of 5 stars Reviewed October 1, 2011

We stayed 3 nights in Sept 2011 and had a pretty good experience ; rooms are nice and well decorated also a little small ; the pictures on the website might be misleading , some parts of the hotel are a bit tired - breakfast on the roof top is enjoyable ; staff is friendly and gives good advise ....

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
    51
    43
    11
    4
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15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
Burnley
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 26, 2011

This is a great little hotel/riad near the south east walls of the Medina. Only a few minutes walk from the Supratours bus depot and a 5 minute walk to the souks and to the beach where there are plenty of cafes/resturants to suit every budget.
Our room was situated on the roof terrace, and although small (particuarlly the bathroom) it was perfectly adequate. The breakfast of bread, jam and croissants were huge and one was plenty for 2 persons.
My only complaint was that the local children all seemed to congregate under my bedroom window to play football at the end of fast (as it was Ramadam) and we were kept awake til 2-3am every night by thier noise.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 2, 2011

The website is an extemely airbrushed version of the hotel. It is quite a bit more tired looking than what shows and clever photo angles mean that you cant see just how small the rooms are. Our double bed was pushed to the wall there was only space for 3 people to stand in the room. The rooms are hostel style in that walls were paper thin. I would only recommend if you are not sharing a room and a heavy sleeper. Plus side is the breakfast was decent (though never had a bad one in Morocco after 2 weeks travel), staff were nice and the bathroom was clean.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fredettom, Propriétaire at Emeraude Riad Hotel, responded to this review, January 5, 2011
Hello, thank you for your message.
I knew you were angry with me, you've booked with an agency here travel. You wanted to cancel last night, but there are conditions cancellation very precise with the agencies. I asked you to get closer your agency to cancel, you do not want, and have been obliged to pay last night.
I've never hidden the fact that our rooms are not very large so you can see all guides and even some forums.
We tried to make this disadvantage an advantage in decorating the hotel with taste, by arranging the rooms properly. They are very cozy. We bathrooms redone recently. And everyone loves them.
And especially our strong point: the terrace solairum.
By cons, our hotel is entirely to photos that have obviously been taken by a professional
There was a lot of heavy rain this year and the painting was damaged, I start painting
Jan. 10, 2011. I'll put pictures on tripadvisor
Thank you for your comments and I hope you had a pleasant stay.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
4 of 5 stars Reviewed August 26, 2010

The Ryad is clean and nicely decorated by the owner himself. Durind the ramadan period it could be a little bit noisy at night....but it's part of the cultural and traditional aspects of this place at that time period !!!
The personnel is very nice and helpfull, ask them what you need and you will be heard at any time !
The breakfast is served on the roof terrace where you can chill out or spend some time scheduling you day trip....by the way the hotel offer a wide range of activities (quads or camel excursions, hammam and spa....).

We had a lot of fun here and we are already planing to come back for new year's eve....We've been told that it's more than 20°C !

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amsterdam, The Netherlands
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
98 helpful votes 98 helpful votes
1 of 5 stars Reviewed August 18, 2010

The hotel itself is clean and nicely decorated, but needs a renovation (do not trust the images from their web-site). But noise is terrible. Depending on the location of your room you have a choise between screaming children (day and night), circular saw (during the day), noisy neighbors walking upstaires and downstaires (day and night). But the personnel is worst of all. Simply ignoring your requests. Smoking downstaires (day and night), the smell comes directly to your room. We asked for a breakfast (we paid in advance) to be served at 7.00. The guy was sleeping and there were no breakfast. waked up, he brought a COLD coffee. Anyway, the place itself and a breakfast are overpriced. The view from roof terrace is horrible - comparing to other riads in more touristic part of Essaouira. You can definitely find something less expensive and more quite for the same price or less.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2010

I can't say enough nice things about this place. We arrived here after another place (Riad Nakhla) misplaced our reservation, treated us rudely, and then booked us into a place with which we were very dissatisfied. Fed up with how we'd been treated at our initial riad, we went in search of somewhere else and happened upon Hotel Emeraude.

The place is fantastic. The staff were exceedingly helpful and accommodating. The location is perfect. If you are coming or going on a Supratours bus, you are only a few minutes' walk from the drop off point. It is located close to a gate into the medina, so relative to many other hotels, it is actually quite easy to find. If you want to be surrounded by tourist shops and restaurants, this is not exactly the place for you, but we found the atmosphere much nicer than in the part of the city clogged with touts and aggressive shopkeepers. The rooms are not large but are very tastefully decorated. Someone in a review from several years back described the rooms and bathrooms as somewhat tired and in poor condition. I think there must have been a renovation since then since the bathroom was ultra-modern and absolutely spotless. Indeed, the entire place was spotless and well kept. After our initial problems with accommodation in Essaouira, this hotel felt like it was heaven sent.

As for value, our best comparison is the riad we stayed in our first night in Essaouira for Dh 250. Emeraude Hotel was a little less than twice as expensive (we paid Dh 450), but many, many times nicer.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 2, 2009

This little hotel definately has pros and cons. The rooms are tiny but clean, modern and nicely decorated. Not too moroccan in decor, but modern and thoughtful. There is a lovely terrace for breakfast and taking in the sun (I can imagine, it was cold and wet when we were there). However, the cons of this place really come out when it is cold and wet (like we had). The rooms are too small to be able to spend any time in - they fit a double bed, a side table and small cupboard, and then there is only room to put your bags down and just move around. The terrace is not protected from Essaouiras strong winds which it is so famous for - so only really great in summer, and there is not real salon to sit in to read a book or enjoy some tea. It is a great place if you just want somewhere to sleep at night and be out all day - it is reasonably priced, comfortable in a basic sense and clean, but that is about it. Good for the budget minded traveller who would prefer something newly refurbished in the heart of the medina.

  • Liked — Clean and modern
  • Disliked — lack of areas to relax in case of bad weather, room size
  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emeraude Riad Hotel

Address: 228 rue Chbanate | Petite Porte Bab Marrakech, Essaouira 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#23 On the Beach Hotel in Essaouira
#28 Romantic Hotel in Essaouira
Price Range (Based on Average Rates): $
Hotel Class:2 star — Emeraude Riad Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
The Hôtel Emeraude is a traditional riad in the 18th century.Our 10 rooms are arranged around a patio. The rooms are beautifull decorated and have every comfort, excellent beds, private bathroom, dressing, hair dryer, and quiet.The breakfast included in the price, is served on the terrace, panoramic views of the medina, lounger, sofa.A computer is available at the reception, and we also have free Wi-Fi.We arrange airport transfert and have a public car park 24/24 h. ... more   less 
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Also Known As:
Emeraude Hotel Essaouira

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