It is a very nice hotel, clean, with beautiful flower arrangements everywhere including in our suit. Check-in process is very effective. We booked a sea view executive suit, of which the view was great, but the balcony is tiny. The evening clean service when they cleaned our bathroom after our after-beach bath has been very much appreciated; as we enjoyed coming back to a clean room in the evening. The location is perfect with a short walk to the medina in Essaouria, where there are many nice restaurants and shops.
The reception staff is not friendly, nor helpful. On the first evening, I called asking for an extra bed-sheet, after 3 times explaining my wish; she understood what my need was and gave me a wrong number to call. This number was to the room-service, who then transferred me to the housekeeping dept.. It would be a better service if the reception staff had helped instead of diverting me to another department! When we checked out in early morning on the 10th of May, the female receptionist was almost rude to me, may be because I did not understand French, or perhaps she had a bad night!
We rate the overall staff in this hotel as “good” because all the other staff we met during our stay were all friendly!