The room was pretty, so was the pool. However, what makes a 5 star hotel an enjoyable experience is the service, which was severely lacking here. We walked into the restaurant for dinner. I wore a long sleeve cashmere dress that was below the knee. My cousin wore black slacks, a black blouse, and a black pashmina. My boyfriend was also appropriately dressed. Yet waiting for a table was a truly uncomfortable experience. Several members of the waitstaff made eye contact with us. Not a single person came over. After what seemed like a 10 minute staring contest, we walked over to one of the servers and asked if we should seat ourselves. She appeared flustered about where to seat us when there were 2-3 tables available. When we pointed to one with two seats, she seemed to have no clue what to do. Again, we took initiative and pointed to a couple empty chairs that could just be pulled over. She seemed annoyed to have to pull a third chair over. The food was overpriced and mediocre at best, certainly not 5 star hotel quality, We received silverware after our soup was already served. The bread arrived after two of us were done with our meals and our plates were cleared off of the table (no new ones given). Breakfast the next morning was no better. It's sad because after sleeping in the desert, we planned for a change of pace and to enjoy the amenities of a 5 star hotel We were disappointed.