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“Great hotel experience” 5 of 5 stars
Review of Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection

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Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection
5.0 of 5 Hotel   |   Avenue Mohamed V, Essaouira 44000, Morocco   |  
Hotel amenities
Ranked #24 of 78 Hotels in Essaouira
Sandefjord, Norway
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
“Great hotel experience”
5 of 5 stars Reviewed December 3, 2012

My wife and I agree: Best hotel experience so far in Morocco.
The hotel staff was particularly hight class and very helpful. The room was clean and tidy and the breakfast by the pool was quite satisfactory.
The location by the beach and the close proximity to the medina of Essaouira added to the positive impression.
But is was the staff that impressed us most. Calm, collected and always helpful. Something we have only experienced in boutique hotels in Asia.

Room Tip: If you like the sound of waves and a magnificent view: Ask for ocean view and balcony
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, December 6, 2012
Google Translation
Cher FHN21,

Je suis ravi de constater que vous êtes heureux de votre choix ,et que vous apréciez la qualité de service que nous proposons .

J'ai eu le plaisir de partager vos agréables commentaires avec nos équipes ,chose qui represente une récompense à leurs efforts quotidiens .

Notre satisfaction c'est de rendre votre séjour dans notre hôtel magique et inoubliable.

Je souhaite vivement vous acceuillir prochainement dans votre hôtel Le Médina Essaouira Hôtel Thalasa sea & spa .

Bien à vous
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768 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
York, United Kingdom
Top Contributor
117 reviews 117 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 30, 2012

This is an above average hotel, but not worthy of top spot. Right by the sea (but across a main road), with its own restaurant (but its associated restaurant across the main road was better. Breakfasts, in the main hotel, outside by the swimming pool (in November) appealed also to the sea-gulls and small birds, who were a nuisance.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, December 6, 2012
Google Translation
Cher stuart B,

Je vous remercie d'avoir choisi de séjourner dans notre établissement , et d'avoir pris le temps de partager avec nous vos commentaires , ceux-ci est très importants car ils nous encouragent pour mieux vous satisfaire.

Je souhaite avoir le plaisir de vous acceuillir lors d'un prochain séjour ,je reste à votre disposition pour toute information complémentaires.

Bien à vous.
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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

We stayed for five nights, found the staff helpful, nice room overlooking the swimming pool, comfortable bed, quiet. The only problems we found , the safe sometimes difficult to set. Showe control not always easy, and problems with the toilet which was very quickly sorted. Enjoyed the breakfast, nice fresh fruit, and nice French bread and pastries. Would recommend this hotel.

Stayed November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, November 24, 2012
Dear Lynette,

First I would like to thank you for choosing Le Medina Essaouira Thalassa sea & spa MGallery Collection.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Top Contributor
75 reviews 75 reviews
69 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is the best hotel we have stayed in Morocco. Much better than the Sofitels we have tried in Fes and Marrakech. The location is perfect, just a few blocks from the Medina, which is very nice: no vendors trying to push you anything. The best prices in Morocco for any handicraft.
Rooms have good size, the bathroom is large enough, yet they have the weird separated toilet. My balcony faced the pool, which is very pleasant. Staff at the front desk is unbelievably helpful, so is the breakfast one. Food is very good. Internet is free of charge all over the hotel.
Only thing I didn't like is that they don't let you in the heated pool during the day. It's for spa use only. It was cold and we couldn't use the pool outside.
It was a great stay. If I come back to Essaouira one day, would stay here.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, November 24, 2012
Dear Paulista,

Thank you for taking the time to write a review about your recent stay at the Medina Essaouira Hôtel Thalassa sea & spa.

I am happy that you enjoyed your stay in the hotel, I will transfer your compliments to my staff.

I noted your comment about pool, I will take the necessary actions, all my sincere apologies for this experience.

Thank you for your message, I hope to welcome you home again.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apeldoorn, The Netherlands
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 14, 2012

We have stayed here for 2 weeks in June this year. First we had the standard room, after 2 days there was a problem in the bathroom. They upgraded us a superior room, which was a great room to stay. Service is very good, aspecially Loubna Boubrik the Front Office Manager. The pool is very nice, although you have be there early in the morning to catch a sunbed.
Along the beach there are some very good restaurants for lunch/dinner for cheap prices.
It's about a 10-15 min walk to the Medina.

Room Tip: It's better to stay on the lefthand side of the Hotel, the frontrooms catching a lot wind from t...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, November 19, 2012
Dear Peter,

I very much appreciate your positive feedback regarding your stay at Le Medina Essaouira Hotel Thalassa sea & spa.

Thank you so much for your nice words and complement. I will not hesitate to share your comments with my whole team, especially Loubna Boubrik the Front Office Manager.

I hope I will have the pleasure of welcoming you in the very near future!

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 7, 2012

We (family of 4) stayed in one of the exceutive suites at Le Medina. The room was very nice, clean and spacious with a good balcony overlooking the pool. We found the service at the hotel to be world class with highly trained and courteous staff. The outdoor pool was very nice and so was the hammam.
The only letdown was the indoor "pool" which is just an oversized bath tub which gets extremely overcrowded after 7pm (which then becomes free to use)! Yuk! I am not sure why this rule is in place - managemnt would do well to lift this restriction.
Essaioura itself is nice albeit a bit small, so 3 days would have been more than enough (we stayed 5).

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, November 12, 2012
Dear LazyRico,

Thank you for taking the time to write a review about your recent stay at the Medina Essaouira Hotel Thalassa sea & spa.

I am happy that you enjoyed your stay in the hotel, I will transfer your compliments to my staff.

Thank you for taking time to share your experience on tripadvisor.

I would be very pleased to see you again on a next visit at Essaouira.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 30, 2012

I believe this was a Sofitel before Accor rebranded it as part of its MGallery Collection. Quite what they have done apart from change the notepaper is not clear. This hotel is extremely tired and, in parts, rather grubby. The lobby area has a strange, and I suspect unintentional 70s feel. However, the location is perfect, being right opposite the beach yet within walking distance of the medina. And the food isn't bad. The pool is OK but surrounded with plastic decking that is now warping dangerously. Wifi worked only in the lobby, and the 25 euro a day wired internet in the rooms didn't work at all. Free wifi throughout a hotel is inexpensive to provide and to be expected in a hotel of this level. This is just a very poorly managed hotel, with no sign of senior duty managers at any time, a chaotic front desk and levels of service that suggested poor organisation and lack of training.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, November 12, 2012
Dear satayman,

Thank you for taking the time to write a review about your recent stay at the Medina Essaouira Hotel Thalassa sea & spa.

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies.

I hope that i will have the pleasure of welcoming you again very soon.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection

Address: Avenue Mohamed V, Essaouira 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Essaouira
#5 Spa Hotel in Essaouira
#13 On the Beach Hotel in Essaouira
#18 Family Hotel in Essaouira
#20 Romantic Hotel in Essaouira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection 5*
Number of rooms: 117
Official Description (provided by the hotel):
Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more   less 
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Also Known As:
Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
Accor Thalassa Essaouira
Sofitel Essaouira
Essaouira Sofitel

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