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“Avoid Appartment Joseph 1 (Ask to see the appartement before you agree to stay!)” 1 of 5 stars
Review of Jack's Apartments & Spa

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Jack's Apartments & Spa
1 Place Moulay Hassan | Scala, Essaouira 44000, Morocco   |  
Hotel amenities
Ranked #54 of 174 Essaouira B&B and Inns
Certificate of Excellence
Toulouse, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Avoid Appartment Joseph 1 (Ask to see the appartement before you agree to stay!)”
1 of 5 stars Reviewed September 1, 2012

We were initially very excited about staying in Jack's appartments having read good reviews and the look of the website was encouraging.
Having paid for our stay in an office in the main part of town we were then taken by a very nice lady to the appartment itself. Im afriad to say there were several issues with the place, some of which we only realised after spending some time there. I dont like complaining in a 'holiday's from hell' style but this place merits complaining about. The appartment was filthy. Despite a cleaning lady arriving every day to make the bed (which she did very nicely and folded my clothes on one day which I felt quite guilty about!), no other cleaning seemed to be done, the walls were really damp and hadnt been repainted in some time, the wall lamps and bed lamps were thick with muck, the 2 mats on the floor looked like they had never been cleaned...ever and this was just the bedroom. Moving into the kitchen (supposedly furnished) there was one frying pan and a metal teapot to be used on a camping gas stove. The teapot was full of black sticky grime and the gas cooker backfired occasionally when turned off. There were ants all over the kitchen side although I can see how this isnt necessarily the owners fault, however, the sticky goodies in the teapot probably went some way to attracting them. Finally and perhaps the worst thing was the bathroom. Im sorry to say it was mouldy on most walls and it really looked like someone had just thrown it together. The shower was a pit with a broken mount for the shower head which meant the water spray would only point to the wall so showering involved holding the shower itself in your hand (if that makes sense). The sink was the final icing on the cake I'm afraid with antique taps which were just disgustingly filthy and complemented the sink itself which didnt drain and seemed to have been blocked for sometime, leaving a pool of slightly brown water stewing in the sink for ten minutes after you washed your hands or cleaned your teeth. There was an antique plug system attatched to the sink itself which didnt work either. Finally, the 'Terrace'. There have been some clever photos taken on the website of a nice clean looking terrace with washed cushions sitting on sun loungers overlooking the sea. This is not an accurate picture. The terrace looked like it had been left in situe for several years. I am no clean freak but even I refused to sit on the sunloungers which used to be white but were instead also caked in muck and what seemed like a thick layer of stone dust. Also on the terrace was a disgarded toilet and a plant pot full of cigarette ends, broken tiles and a carrier bag that had been neatly tucked into the soil. There seemed to be a large plank holding down some corrigated iron on the roof next door. The corridor and stair well (we were 3 floors up) was exactly the same, grimy, dusty, badly lit and if the lights went out while you were half way up then there was almost no way to find the switch again (unless you could remember where it was from the night before.) There was a window halfway up the stairs which lead directly to a sheer drop out of the building onto the road outside and was set low down and personally I think would be impressively dangerous if you were bringing small children into the building (all it needed was some sort of guard up to the half way level to stop people falling out etc.)
After 3 days stay (yes we did stay this long) but having paid up front, the prospect of trying to ask for our money back and then having to find somewhere else to stay (we asked in two other places only to find they were fully booked) was not a particularly attractive one.
When we returned the keys to the booking office the lady asked if we had enjoyed our stay, we told her all of the problems we had found. She was surprised and said that the building didnt belong to 'Jack's Appartments' strictly and that they just let it out for a 3rd party (giving the impression that she didnt know what the appartment's appearence was like). She quite rightly said that we should have come and complained earlier and they could have rehoused us in another appartment and I am sure there is some truth in this. However, we didnt and she didnt exactly offer us a reduction or anything, which under the circumstances would have been nice. After all, these appartments are not cheap, if they had been then we could have almost understood the condition they were in. The website gives the impression that a jolly french family are running a collection of stylish, clean, family friendly rentals, our experience was about as far from that as you can imagine.
However, this appartment does have the potential to be nice. With a few licks of paint, a thourough clean and the odd replacement of broken items, this could be a nice place to stay. It is in a good location and the building is interesting and surrounded by historically interesting buildings. As it is, it felt like a student flat, neglected, damp, full of someones old furniture that they didnt want anymore and dirty (P.S I dont think that this is the cleaners fault as she seemed to be employed mainly to make the bed, maybe sweep the floor occasionaly and change towels top up toilet rolls etc). I hope that the owner's of this flat are able to sort out the necessary trimmings to make this place more hospitable. As it was, it did spoil our experience of Essouira.

Room Tip: Dont choose Joseph 1 unless you look at it first, if they sort it out then it could be nice.
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    41
    21
    4
    2
    1
See reviews for
18
25
5
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 10, 2012

I spent two nights in one of those apartments, the one with the amazing terrace facing the shore, last floor. Incredibly clean, charming atmosphere, good service, great view. The position is very good, right in a calm part of the medina. Price is high but fair. AWESOME!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Italy
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 22, 2012

We have stayed in the apartment n 6. It is fantastica. From inside you listen to the ocean and admire a marvellous sunset. It is a few steps from place mulay. There are a few steps in the building to get to the apartment but for sure it is worth it. Layed out on 1floor perfect for 2. On the top of the building a superb terrace overlooking the Medina and the ocean... a great choice (apartment n6....)

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
96 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed June 19, 2012

1.Location is 100meters from the entrance of Medina. It is a pleasant walk in the daytime. But after 10pm when all the shops are closed, you have to walk 100 meters without seeing anyone except cats.
(I asked a Moroccan friend to accompany me to the building entrance from the 2nd night onwards)
2.Rooms have wonderful views. Especially from the roof balcony ,the view is great.Facilities are a little old. The kitchen has only gas(no electric oven). Rooms are cleaned every day. But I smelt burnt ashes from the fireplace all the time(Maybe because of a very strong wind).Toilet flush from the room upstairs can be heard early in the morning 4.Staircases are narrow and steep.You have to be careful all the way.
5. You can order breakfast in your room. It is convenient,especially when you have to leave early.The people working in the building are very helpful and pleasant.
It is a romantic and unique place, but you should not expect a total comfort.

Room Tip: Rooms facing the sea is recommended.
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  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 29, 2012

We went my husband and I, looking for a place intimate, with great views, and affordable. We did make a mistake by choosing jacks apartments #7 (taking advice fromanother tripadvisor review). Flight of stairs is serious so, not for anybody with mobility issues. It seemed very clean, theres a tv, wood burning fireplace, kitchen, small balcony, and an AMAZING VIEW. It was confortable, well decorated. The roof terrace accessible to all guests is amazing also. We lit the fireplace at night, it wasnt cold, but just a little chlly at the end of may, so we wanted to have a romantic setting and be confortable.

It was different fromthe riad, more intimate, felt like we were in greece! We love it, love it, love it. We did get the breakfast for 4 euros, we just brought our own tea, coffee for the morning, and every night we would buy croissants, or other pastries/bread for the next morning so we could wake up at our own pace and not be disturbed. Another guest couple were having their dinner on the roof terrace, i would have done the same thing if i had more time! So romantic!

We went as a couple. But i kept thinking it would be a great place with kids too. Very central and safe, even at 9 or 10 pm, it didnt feel unsafe like some of the alleys in marrakech.

We stayed 2 nights, and would have stayed longer.

P.s. avoid the mellah part of the medina at night ( bab doukkala). Beggars and not so good people come out there, thats what ive been told by one of the locals, so i'm just transferring the info.

Room Tip: #7 is great!!!
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chester, United Kingdom
1 review
5 of 5 stars Reviewed May 20, 2012

A gem in the ancient port area of Essaouira. Tasteful decoration, great sea views, serene atmosphere, nice staff, clean rooms, all you could need for a short stay. Was really really happy with our find and a breath of fresh air away from the heat and commotion of Marrakech. Would certainly go back for at least a week. Lots of stairs, but good for keeping fit! :)

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albert
Level Contributor
225 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed January 8, 2012

Absolutely Stunning. We spent an incredible three nights in this great apartment.When we arrived in Essaouira the booking agents informed us that the apartment was still occupied so they were upgrading us to the apartment just above the apartment we had booked.Hmm. But WOW! The apartment was clean, well appointed and the view was just breathtaking. The pictures on their website just can't show the impact that the view offers. For the third night they told us to enjoy the sights and that they would move our belongings.Later that day we arrived at our new apartment with every thing in it's place. They even had our white wine chilling in the fridge.A real class act.
We were in Morocco for a month and this apartment(both of them)were just great. We would love to return one day to recapture the marvel and memories of Jack's Apartments and of course Essaouira.

Room Tip: Go for Any rooms on the wall with an ocean view
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  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Jack's Apartments & Spa

Address: 1 Place Moulay Hassan | Scala, Essaouira 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #54 of 174 B&Bs / Inns in Essaouira
Price Range (Based on Average Rates): $
Number of rooms: 16
Official Description (provided by the hotel):
Jack's apartments are situated in buildings which are centuries old. They overlook the ancient medina ramparts and the Atlantic ocean. Fully renovated to modern standards, the apartments consist of Living Room, Bedroom, Kitchen and Bathroom, furnished in the Moroccan style. ... more   less 
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