We booked into Atlas hotel & spa in Essaouira for two nights hoping for a bit of 5 star luxury. After reading the amazing reviews the hotel had we felt confident this would be a nice couple of days. The aesthetics of the hotel were quite nice, the pool area looked good and the room we had was ok. The problem was mainly with the service and the food. The restaurant on the beach had the slowest service ever, the fish was overcooked and dry and the steak was tough and also overcooked. Hardly 5 star food or service although the prices certainly did reflect 5 star level.
The reception and room service were appalling. We left out breakfast order on the door the night before and when we woke up at 8am it was still there. When we finally got someone to answer the phone to room service and asked for breakfast we had no apology and although they managed to get our breakfast to the room within about 30 mins of ordering the quality of the food again was dismal and very expensive. The fruit salad was basically chopped apple in gloopy sweet apple syrup, the cheese plate was 2 pieces of brie and 4 slices of edam (and cost a small fortune).
The morning we checked out it was early and we asked them the night before to order us a taxi for 5.30am to take us to the airport. At 5.15am we went down to reception to double check a taxi was on its way and were assured by reception there would be one ready for us. When we went down and checked out there was no taxi, the doorman was basically hoping one was going to drive past that he could flag down but to no avail. When we asked if there was a taxi he laughed and said no, sorry. So we had to walk with all our luggage in the direction of the airport
and hail a cab ourselves. What a joke.
- Also Known As:
- Atlas Essaouira And Spa
- Atlas Essaouira Hotel Essaouira
- Atlas Essaouira Hotel
- Atlas Hotel Essaouira
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