I've read several of the reviews here and I'm struggling to understand what people's benchmarks are...
We chose the Oberoi because it is one of the best 25 hotels in the entire world on Trip Advisor. We were lucky to get a half price deal also, but we knew we would get world class service...
To begin. After a few days my wife said to me "Why are we being treated specially?" Eventually the penny dropped...we weren't...the standards and consistency of service simply make you feel you are special.
Take one example: one of the best managers, Rahul (who runs "On the Rocks") engaged me in conversation one day (as many of the staff do.They are genuinely interested in you as a client). I happened to mention how much I had enjoyed the couple of Indian Thalis I had in the Main Restaurant. We discussed our favourite dishes. The next day he told me he had arranged for Chef to put together a special Indian meal for my wife and me, consisting of some of our favourites.
That night we had a specially cooked Mixed Tikka starter, with the best tikka lamb chops I've had in my life.They melted in the mouth. This was followed by a Dal soup, which was one of the best soups I've had in my life. Then a Thali including three of my curry favourites and finished with Rasgullah. And the whole had been specially cooked for us, without asking.
But it was the same in general. Yes there were set menus with a decent choice, including Mauritian and Indian dishes, plus cosmopolitan, but you could ask for Chef to prepare something specially!
Another example. One of my favourite Italian starters is Mozarella in Carozza. Chef Igor did a modern take on the standard menu. Afterwards he came round and as usual asked how we enjoyed our meal. I mentioned that I loved a classic M in C.Lo and behold, he made it specially for me 2 nights later.
Sorry to go on about the food, but anyone who is unsatisfied must just be picky. I thought the Scallops one night were perfectly cooked but a little bland. Next time I asked Chef to add some chilly paste. Specially done.Superb.
Oh and yes, do try the Gunpowder room, especially for romantics and free special rum at the end.
The Oberoi Mauritius is the nearest thing to Paradise I have stayed in.Yes it is like lots of beachside hotels in its use of bungalows, thatched buildings and sunbrellas, but there the similarity ends.
And the difference is in the people and the service. Every single person, from the most humble gardener to the general manager was personable, friendly and approachable and without fail smiles, clasps hands, bows and greets you.
Every person wants to go the extra mile for you. We lost count of the staff who gave us world class customer service, but among them:
Henrio (the Yoga and Tai Chi teacher at the spa)
are among the many...
If you want to you can simply chill for your entire holiday; or you can stuff yourself silly; you can take the free watersports or the multitude of other free activities. Or you can push the boat out and go Marlin fishing, dolphin watching or what have you.
We particularly enjoyed the Tai Chi and Yoga, Sculpting, painting, snorkelling, kayaking, pedalo, body toning, etc.etc.
You need never be bored. There is so much space; the swimming pools are serene and the sea is warm. If you really want to escape sneak off to Turtle Beach at the far end of the property where like all of the beaches you will get free iced water, fruit, slush puppies, fresh towels and simply the best service you could imagine.
I hope you find this useful. We've just spent 12 days there and it seemed like months. We have returned relaxed, refreshed, revitalised with memories of feeling we were in paradise among the privileged few...
Oh and it has its own micro-climate....yes it will rain sometimes but the temperature while we were there was between 73 at night and 93 during the day. If you get too hot you can retire to your air-conditioned room...
A luxury pavilion with a view of the sea is more than adequate but if you want to push the boat out...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.