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Sofitel Mauritius L'Imperial Resort & Spa: Traveler Reviews

5.0 of 5
Flic En Flac, Flic En Flac, Mauritius
Hotel amenities
Sofitel Mauritius L'Imperial Resort & Spa
Ranked #6 of 16 hotels in Flic En Flac
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627 reviews from our community

Traveler rating
    352
    165
    71
    26
    13
See reviews for
Families
143
 
Couples
355
 
Solo
21
 
Business
28
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Milan, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“2013 so relaxing”
5 of 5 stars Reviewed January 9, 2013

We have just spent a fantastic week in Mauritius. We took the helicopter ride from the airport which was a great idea and gave us the opportunity to see Mauritius very well from the start. Riad, our butler, met us at the landing pad and onwards was constantly paying attention to our needs. Service in the restaurant was not as efficient but riad was never far making sure our dietary requirements were met.
The NYE was just fabulous, it was the first time for both of us we were celebrating dancing on a beach with over 30c!
Spa was good too. I tried the coco treatment and my other half did accupuncture. Both of us found the staff to be very kind and professional.
We visited a few things on the island and all went smoothly through our butler. The boat house offers lots of complimentary activities, so i went water skiing !
I read recent comments and was quite surprised as i was not experiencing the same. I asked the staff and was told that many employees just disappeared at year end which put the team under duress. We didnt real feel it but were told that some large families were disappointed.
I would definitely recommend the sofitel for couples but not at all for families.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Dalia H about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
February 7, 2013
Dear Madam,

Thank you for taking the time to post your feedback on Trip Advisor.
However, upon reading your comments, we gather that you have been staying at the SO Mauritius in the south and not at the Sofitel Mauritius L'Imperial Resort & Spa situated on the west coast of Mauritius.
We shall be transferring your comments to our colleagues of the SO Mauritus who will no doubt appeciate your very positive feedback but as well improve where required.

Your view is very much appreciated as it assists us in bringing our service to a higher level.

Yours Sincerely,


Christophe Carlier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
3 of 5 stars Reviewed January 3, 2013

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask zorBel about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
February 5, 2013
Dear Madam, Dear Sir,

Thank you for your comments on Trip Advisor.

We are indeed pleased to learn that your stay was enjoyable and are sorry that you were
perturbed by the noisy frogs and the problems you mentionned.
Please also accept our apologies for the slow service partly due, as your rightly mentioned, to a full house.

We very much appreciate your feedback which will help us to improve our service to our valued Guests.

We look forward to another opportunity to serve you again in the future.

Kind Regards


Christophe Carlier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Melbourne, Australia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 24, 2012

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5

Review collected in partnership with Accorhotels.com

Ask 22dodo about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
December 28, 2012
Dear Sir,

Thank you for your comment left on Trip Advisor.

We would like to apologise for the different inconvenience met during your stay.
Please rest assure that we will consider each issue mentionned and that the needful will be done.

Please do not hesitate to contact us directly at h1144-sm2@sofitel.com, if you would like to talk about your experience.

Hoping to see you again for a next stay with us.

Magnifique New year 2013.

Best regards
Christophe Carlier
General Manager
Report response as inappropriate
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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good friendly service”
4 of 5 stars Reviewed December 20, 2012 via mobile

Went there as Crew on layover for 14 days.

Appreciated the friendly and good service, nearby restaurants and quiet location.

Waterski is quite good with easterly or southerly winds.

Nice breakfast and multiple dinner options in the Hotel

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Philgoody about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
December 24, 2012
Dear Sir, Dear Madam,

Thank you for your comment left on TripAdvisor.

We are really pleased that you enjoyed your stay at the Sofitel Mauritius L'Imperial Resort & Spa. Please rest assure that we will always do our best to satisfy our guests.

We all wish you a happy festive season.

Best regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
1 review
“Is this only for french people!!!”
5 of 5 stars Reviewed December 17, 2012

Hi,
I stayed at sofitel flic en flac from 3rd Dec to 6th Dec. The place is excellent but while driving my driver said that "it is a french hotel". I said "so what", the management can be from anywhere. But i actually found that the guy was correct. During the cocktail where Jean Marie Gustav was invited all the Hotelmanagement taled in french. Very few english words, that means the hotel believes it caters to french population only. I from India could not understand anything.
Though the place is excellent but next time i may try some other hotel where i do not feel out of place in such a get together. Not sure if non-french speaking folks are un-welcome. I found this as french snobbery.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Global_Traveller290 about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Also Known As:
Sofitel Mauritius l`Imperial Hotel
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Address: Flic En Flac, Flic En Flac, Mauritius
Region: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Flic En Flac
#6 Family Hotels in Flic En Flac
#6 Romantic Hotels in Flic En Flac
#6 Luxury Hotels in Flic En Flac
#6 On the Beach Hotels in Flic En Flac
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 
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