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Sofitel Mauritius L'Imperial Resort & Spa: Traveler Reviews

5.0 of 5
Flic En Flac, Flic En Flac, Mauritius
Hotel amenities
Sofitel Mauritius L'Imperial Resort & Spa
Ranked #6 of 16 hotels in Flic En Flac
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627 reviews from our community

Traveler rating
    352
    165
    71
    26
    13
See reviews for
Families
143
 
Couples
355
 
Solo
21
 
Business
28
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toulouse, France
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“flawless vacation”
5 of 5 stars Reviewed October 18, 2012

it was my second time staying at this property.

lunch at the tamassa by the ocean is really pleasing and helping you to forget it all.
Rooms are well equipped, with a nice view to the ocean as well, hence all you need when on vacation in Mauritius.

Buffets are full of tasty options and the traditional evening themes are done with great flair.
Spa with adriana carembeu products made me feel like a model :-)

One thing not to miss is the dinner on the beach at the Jacaranda !

Definitely a place i would return to for vacation.

Room Tip: choose a luxury room, with balcony giving you a great view to wake up to.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wannabecanadian21 about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
October 19, 2012
Dear Sir, Dear Madam,

Thank you for this comment on TripAdvisor.

We are really pleased to hear that you liked your stay with us. We will be most pleased to welcome you in a near future for another Magnifique stay.

Please rest assure that the needful will always be done for the satisfaction of our clients.

Very best regards
Christophe Carlier
General Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Mixed experience at sofitel!”
4 of 5 stars Reviewed October 15, 2012

I stayed there with my wife last December for 7 nights.. Our check in was smooth . Warm welcome clean rooms and nice food are plus. Only let down is staff should be able to interact in English well and should be more courteous.. Else it's nice hotel to stay with at Mauritius..

  • Stayed December 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask y2kartik1 about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
October 19, 2012
Dear Sir, Dear Madam,

Thank you for your comment left on Trip Advisor.

We are pleased to hear that you liked your overall stay at the Sofitel Mauritius L'Imperial Resort & Spa.

Please rest assure, as all our ambassadors have the opportunity to get intern training for languages and other skills.

Thank you again for your interest and concern.

We hope to see you with us in a near future.

Best regards
Christophe Carlier
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Magical!!”
5 of 5 stars Reviewed October 6, 2012

Had the best holiday ever! Breakfast by the pool. Everyone was so friendly. There are 4 hotels next to each other n this one in my view is the best in terms of value n characters.
The one negative point is that I saw four legged creatures on the wall which was very scary. I know it's a hot country, but just wish there is repellent to get rid of them.
I would stay there again!!!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Oliviacherry about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
October 12, 2012
Dear Sir, Dear madam,

Thank you for this comment on TripAdvisor.

We are pleased to hear that you were globally satisfied by your stay at the Sofitel Mauritius L'Imperial Resort & Spa.

In fact being a tropical island we are occasionally visited by our friends the small tropical lizards. Do not be afraid they are of no harm. Nevertheless we are doing our utmost to avoid such situations in our rooms.

Please do not hesitate to contact us directly at h1144-sm2@sofitel.com if you would like to talk about your experience.

We hope to see you soon.

Very best regards
Christophe carlier
General manager
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Malta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Very Good but being five star expected more”
4 of 5 stars Reviewed September 23, 2012

We spent our last few days of our honeymoon here.The room and general hotel facilities are excellent - even the cleaning staff are very friendly and ready to help whenever asked. The Spa in particular was a ovely experience - and would recommend it. You also get to do most water sports as part of your hotel package.
Unfortunately our first dinner experience at this hotel was also on the 2nd September and we were rather dissapointed. After travelling for a whole day we were really hungry and so were dissapointed when we had to wait ages for each course of the meal we ordered at the main restaurant, When the much waited main course finally arrived we found a small portion of fish and one asparagus cut into four pieces looking back at us from a huge plate. There was nothing more!! The next day we decided to try the wine bar. The nibbles here were great but again, for three glasses of wine, hardly enough to keep one sober. The dinners succeeding these first two surprise nights were excellent - and we really enjoyed the Mauritius Buffet night!! Breakfast was delicious!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Claudine356 about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
September 24, 2012
Dear Sir, Dear Madam,

Thank you for this comment left on Trip Advisor. In fact this is the second one I am getting concerning the dinner on September 2nd 2012. Please rest assure that I shall check personally concerning this issue and the needful will be done.

Nevertheless, I am pleased to hear that you liked the property and that you globally enjoyed your stay.

If you would like to talk about your experience, please contact us directly at h1144-sm2@sofitel.com

We really hope to see you again at the Sofitel Mauritius L'Imperial Resort & Spa.

Very Best Regards
Christophe Carlier
General Manager
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Johannesburg
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Lovely hotel, Some flaws”
4 of 5 stars Reviewed September 21, 2012

Our second visit to this hotel. The beach is fabulous, the spa is fantastic, facilities are wonderful and meals generally good. The only weird experience we had was on the Sunday night of 2nd Sep. We went to the buffet dinner but when we arrived it was a "chef's menu", even thought they had been setting out as buffet earlier in the day. They seemed to have some staff issues (my guess is all the kitchen staff staged a major walk-out due to some management problem). It took 3 hours to get our food!!!! Insanely inefficient staff who did nothing to alleviate the growing dismay of the guests added to the problem... Being diabetic I had taken an insulin shot just prior to heading off to dinner (as I don't like injecting insulin in public) thinking I could just arrive at the buffet and eat as normal.... Little did I know that this blatant horror would turn into a nightmare as I proceeded to have a hypoglycemic attack because I could not get food!!!! If only the management would not treat their guests as mushrooms and try hide what was obviously a major catastrophe in the kitchen it would have helped.... It is stupid to expect that guests don't realize something is amiss when food takes 3 hours to drive!!! Just explain the situation so we know what is happening. I fortunately has some candy in my room which I had to go rush to eat to prevent collapsing.... Management should realize that their guests are not stupid and should be told when they have a problem. Another issue was that the electronic keys to our rooms kept malfunctioning (this also happened to the other couple we came with) and repeatedly having to visit the reception to have them recoded was an irritation. We did not have them near cellphones as implied by reception staff... In spite of these issues I would recommend this hotel as it is fabulous and the sunsets on the beach are spectacular! Free wi-fi is nice. Much better than the Hilton next door which however strange it may seem appears dark and cramped by comparison...

Room Tip: Stay on upper level for an even better sea view.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask iacle about Sofitel Mauritius L'Imperial Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
September 24, 2012
Dear Sir, Dear Madam,

Thank you very much for your comment on Trip Advisor.

We are pleased to hear that you loved our property and thank you for your recommendation.

We are really sorry for the high inconvenience caused by the restaurant issue. Be sure that I will personaly find out what was the problem during your stay and please rest assure that the needful will be done.

Thank you again for this comment.

Please do not hesitate to contact us directly at h1144-sm2@sofitel.com, if you would like to talk about your experience.

We really hope to see you again at the Sofitel Mauritius L'Imperial Resort & Spa.

Very Best Regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Also Known As:
Sofitel Mauritius l`Imperial Hotel
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Address: Flic En Flac, Flic En Flac, Mauritius
Region: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Flic En Flac
#6 On the Beach Hotels in Flic En Flac
#6 Luxury Hotels in Flic En Flac
#6 Romantic Hotels in Flic En Flac
#6 Family Hotels in Flic En Flac
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 
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