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“Very Good but being five star expected more” 4 of 5 stars
Review of Sofitel Mauritius L'Imperial Resort & Spa

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Sofitel Mauritius L'Imperial Resort & Spa
5.0 of 5 Hotel   |   Flic En Flac, Flic En Flac, Mauritius   |  
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Ranked #6 of 18 hotels in Flic En Flac
Malta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Very Good but being five star expected more”
4 of 5 stars Reviewed September 23, 2012

We spent our last few days of our honeymoon here.The room and general hotel facilities are excellent - even the cleaning staff are very friendly and ready to help whenever asked. The Spa in particular was a ovely experience - and would recommend it. You also get to do most water sports as part of your hotel package.
Unfortunately our first dinner experience at this hotel was also on the 2nd September and we were rather dissapointed. After travelling for a whole day we were really hungry and so were dissapointed when we had to wait ages for each course of the meal we ordered at the main restaurant, When the much waited main course finally arrived we found a small portion of fish and one asparagus cut into four pieces looking back at us from a huge plate. There was nothing more!! The next day we decided to try the wine bar. The nibbles here were great but again, for three glasses of wine, hardly enough to keep one sober. The dinners succeeding these first two surprise nights were excellent - and we really enjoyed the Mauritius Buffet night!! Breakfast was delicious!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, September 24, 2012
Dear Sir, Dear Madam,

Thank you for this comment left on Trip Advisor. In fact this is the second one I am getting concerning the dinner on September 2nd 2012. Please rest assure that I shall check personally concerning this issue and the needful will be done.

Nevertheless, I am pleased to hear that you liked the property and that you globally enjoyed your stay.

If you would like to talk about your experience, please contact us directly at h1144-sm2@sofitel.com

We really hope to see you again at the Sofitel Mauritius L'Imperial Resort & Spa.

Very Best Regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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823 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Johannesburg
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 21, 2012

Our second visit to this hotel. The beach is fabulous, the spa is fantastic, facilities are wonderful and meals generally good. The only weird experience we had was on the Sunday night of 2nd Sep. We went to the buffet dinner but when we arrived it was a "chef's menu", even thought they had been setting out as buffet earlier in the day. They seemed to have some staff issues (my guess is all the kitchen staff staged a major walk-out due to some management problem). It took 3 hours to get our food!!!! Insanely inefficient staff who did nothing to alleviate the growing dismay of the guests added to the problem... Being diabetic I had taken an insulin shot just prior to heading off to dinner (as I don't like injecting insulin in public) thinking I could just arrive at the buffet and eat as normal.... Little did I know that this blatant horror would turn into a nightmare as I proceeded to have a hypoglycemic attack because I could not get food!!!! If only the management would not treat their guests as mushrooms and try hide what was obviously a major catastrophe in the kitchen it would have helped.... It is stupid to expect that guests don't realize something is amiss when food takes 3 hours to drive!!! Just explain the situation so we know what is happening. I fortunately has some candy in my room which I had to go rush to eat to prevent collapsing.... Management should realize that their guests are not stupid and should be told when they have a problem. Another issue was that the electronic keys to our rooms kept malfunctioning (this also happened to the other couple we came with) and repeatedly having to visit the reception to have them recoded was an irritation. We did not have them near cellphones as implied by reception staff... In spite of these issues I would recommend this hotel as it is fabulous and the sunsets on the beach are spectacular! Free wi-fi is nice. Much better than the Hilton next door which however strange it may seem appears dark and cramped by comparison...

Room Tip: Stay on upper level for an even better sea view.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, September 24, 2012
Dear Sir, Dear Madam,

Thank you very much for your comment on Trip Advisor.

We are pleased to hear that you loved our property and thank you for your recommendation.

We are really sorry for the high inconvenience caused by the restaurant issue. Be sure that I will personaly find out what was the problem during your stay and please rest assure that the needful will be done.

Thank you again for this comment.

Please do not hesitate to contact us directly at h1144-sm2@sofitel.com, if you would like to talk about your experience.

We really hope to see you again at the Sofitel Mauritius L'Imperial Resort & Spa.

Very Best Regards
Christophe Carlier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 19, 2012 via mobile

Everything was perfect and we was very satisfied. Food was also tasty. Nice hotel, room was clean, twice in day check. You have also free wifi at the room and also little to beach. Staff is friendly and help, prepared glutten free bread for as every day.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, October 12, 2012
Dear Sir, Dear Madam,

Thank you for this comment on Trip Advisor.

We are really pleased to hear that you were satisfied by the Sofitel Mauritius L'Imperial Resort & Spa and by your stay with us.

Please rest assure that we will always do our utmost to fulfill our guests' wishes.

We hope to see you back with us in a near future.

Best Regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 stars Reviewed September 17, 2012

Apart from ants in the room( :( ), nothing can be criticised. Great time and excellente value for money.
Daily menu were great especially sea food, mediterranean and mauritian. *****

Great staff too. *****

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with OIT Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, September 18, 2012
Dear Sir, Dear Madam,

Thank you for your comment on Trip Advisor.

Please rest assure that the needful is being done concerning our friends the ants.

We are pleased though, to hear that you enjoyed your stay with us.

We hope to see you in a near future.

Very kind regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, null, Serbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2012

I spent 15 lovely days with my husband in this hotel. I loved every minute of that: the hotel itself and its luxury, the beaches, the garden, the food and above all the people, everything was great. Accommodation was comfortable, lovely balcony with the view over ocean, lots of palms and Mediterranean flowers with lovely smells everywhere, sandy beaches with crystal green-white water, warm for swimming in it. Very rich and very varied food for breakfasts and for dinners (7 different kitchens (French, Indian and so on). Very warm welcome, people warm and gently, smiling, joyful. Everything was very well organized and lots of possibility to entertain yourself Holiday for remembering..

Room Tip: Every room has view on the ocean. We have been on the right side of the hotel and that was very suit...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, September 18, 2012
Dear Sir, Dear Madam,

Thank you for your comment on trip Advisor.

We are most pleased to hear that you have enjoyed your stay with us.

Please rest assure that we will always do the needful to keep our standards.

We hope to see you with us in a near future.

Very best regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 4, 2012

Pros : Its a great property located on one of the best beaches of Mauritius. Rooms are excellent and with a enchanting view of the ocean. Bathroom offers a nice relaxing bath after tiring day on sea side. Sofitel offers some water sports activity such as snorkelling, boating, kayaking, surfing, etc on the house. Great place to relax and unwind. Food was ok. Breakfast was almost same everyday. Dinner though had variety but we couldnt enjoy much on food front. One of the evening during my stay, management had organised a cocktail party. What more can you ask for. Their band plays great music and livens the evening, the tunes almost make you dance.

Cons : Hospitality is not as great when you term it 5star. The expectation with a 5star is quite high. We had issues with management while check out and check in. Even though the rooms were available they dint allows us to checkin even a minute before (literally). We asked if the room was ready at about 1.50pm (2pm is checkin time) and got a rude answer " there are yet 10mins to go". We were kind of disappointed and annoyed especially after a long flight.

Tips: For those travelling to Mauritius, please remember to buy water from local supermarket as complimentary water supply is only 1/2 litre perday per person and water at Sofitel is very very expensive

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, September 7, 2012
Dear Sir, Dear Madam,

Thank you for this comment on Trip Advisor.

We are pleased to see that you globally enjoyed your stay at the Sofitel Mauritius L'Imperial Resort & Spa.

We thank you again for the remarks on flaws observed during your stay. Please rest assure that the needful will be done to see what happened and that the appropriate decisions will be taken.

Please do not hesitate to contact us directly at h1144-sm2@sofitel.com if you would like to talk about your experience.

We hope to see you with us in a near future.

Best Regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
67 reviews 67 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 4, 2012

I stayed at the hotel for four nights, unfortunately I was in Mauritius for business and not on a holiday. The hotel is really very good in so many ways - beautiful setting, beach, rooms, foyer etc. Maybe for holidayers it would be perfect, but I found a few things that were not so great. The buffet breakfast was reasonably varied, while the equivalent for dinner was, I felt, poor and poor value. Across the board, prices were really very high - we visited some of the island's best restaurants during our stay and found their prices to be half or less those at the hotel. So, please visit this hotel, but don't be afraid to take a taxi to a local (excellent) restaurant or bar for a less expensive night out.

Room Tip: I had a room on the 3rd floor, very nice and quiet with a nice view.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, Directeur général at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review, September 7, 2012
Dear Sir, Dear Madam,

Thank you for this comment left on TripAdvisor,

Please rest assure that we will see what was served at the Ravinala restaurant on that day and what happened during your stay. Be sure that each comment helps us to move forward and ensure even better service to each one of our guests.

We hope though that you will stay with us again in a near future.

Very best regards
Christophe Carlier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Flic En Flac, Flic En Flac, Mauritius
Phone Number:
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Flic En Flac
#6 Luxury Hotel in Flic En Flac
#6 Spa Hotel in Flic En Flac
#6 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Official Description (provided by the hotel):
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac

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