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“Holiday Bliss on the beach” 5 of 5 stars
Review of Sugar Beach Resort

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Sugar Beach Resort
5.0 of 5 Resort   |   Coastal Road, Wolmar, Flic En Flac, Mauritius   |  
Hotel amenities
Ranked #2 of 18 Hotels in Flic En Flac
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Holiday Bliss on the beach”
5 of 5 stars Reviewed July 8, 2013

We have just returned from a fortnight at Sugar Beach Resort. We are a family of 6 with 4 young children and the resort managed to meet all of our needs. Excellent, attentive, friendly and professional staff made our stay a joy. With rooms near to the beach and pool it allowed for a restful time for us parents and allowed the children a degree of "freedom". The food in all 3 restaurants was excellent and the laid on entertainment managed to appeal to us all. Roll on 2014 and our next Sugar Beach holiday! Wonderful.

Room Tip: Rooms near to the main hotel and beach recommended.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kavita H, E-Commerce Coordinator at Sugar Beach Resort, responded to this review, July 19, 2013
Dear Guest,

Greetings from Sugar Beach,

Thank you for choosing our resort for your recent stay and for sharing your thoughts on Trip Advisor. It is indeed very gratifying to read your comments and we are delighted to learn that you truly enjoyed your stay, our restaurants, our service, friendliness of our team members and the kids club. Your feedback will definitely help us to maintain and improve our service delivery.

We thank you again and look forward to welcoming you back soon at Sugar Beach!

Respectfully yours

The Sugar Beach Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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england
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2013

I am at sugar beach at the moment in the first block near to the swimming pool and I have to say its excellent . I am the closest to tides restaurant and can not hear the music at all so cant understand what others complain about. The room is cleaned to perfection the mini bar stocked to overflowing and at night clean towel and water. The service is faultless occasionally you might wait 5minutes for your drink but come on is that too long. "
We are all inclusive but still go out and eat at other places if we want, had noodles at "ah young" Chinese in flic en flac yesterday for about 5 pounds. I think even If you are all inclusive don't be tied to the hotel as its not expensive out side but worth the all inclusive in the hotel even if its only for the drinks and the mini bar.
This is the first hotel I have been in where the general manager goes walk about at least twice a day and talks to his patrons to ensure all is well.
Actually we have been here 4 days so far and I can't fault the hotel in any way. And would recommend 100. Per cent.

Room Tip: Ask to be near the beach
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kavita H, E-Commerce Coordinator at Sugar Beach Resort, responded to this review, July 19, 2013
Dear Guest,

Greetings from Sugar Beach,

We would like to thank you for taking the time to review and to recommend Sugar Beach Hotel to other travelers.

We are delighted to learn that you have enjoyed your stay, our services and facilities specially our team members who took very good care of you! Your review will definitely be shared to our team members who shall continuously strive to satisfy each and every guest in the hotel.

We thank you again and look forward to welcoming you back soon at Sugar Beach!

Respectfully Yours

The Sugar Beach Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Just returned from a five night stay with my husband. A large, clean and beautifully maintained, resort. Our room, 728, overlooked the quieter pool and was perfect. Staff were fantastic and nothing was too much trouble. We will definitely return for a longer stay with friends and ensure we avail ourselves of every activity on offer (and there were many of them). The all inclusive package was great for us and offered plenty of meal choices.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kavita H, E-Commerce Coordinator at Sugar Beach Resort, responded to this review, August 1, 2013
Dear Guest,

Greetings from Sugar Beach,

Thank you very much for choosing Sugar Beach for your recent stay and also for leaving your feedback on trip advisor. We are simply delighted to read that you have enjoyed your stay with us and that we have met and exceeded your expectations! We will definitely pass on your comments to our team members so as to maintain and improve our service quality.

It is really sad that you could not enjoy Sugar Beach’s various activities such as kayak, paddle boat, bocciballs, yoga classes, aerobics, the spa, well equipped gym and many more. We are sure next time you come you will always find something to keep you busy as there are activities organized for all age group.

We thank you again and hope to see you back for a yet another holiday with us in the near future.

Respectfully Yours

The Sugar Beach Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

The hotel is beautiful and perfectly located on the beach. As a honeymoon couple we were treated to a few extras including a bottle of sparkling wine, fruit platter and romantic meal on the beach. Coincidentally, a boat was letting off fireworks when we had our special meal. The good humoured waiter said'Look what I've organised - just for you!'
The staff were fantastic, the food was really nice and the swimming pool and activities were brilliant. We mostly lazed by the pool/on the beach (they are right next to each other) drinking rum cocktails, but we did ensure we did at least one thing every day. This included playing pétanque, water-skiing and having a massage in the spa. Casela is nearby and is worth the money to go walking with lions. The whole experience was the perfect honeymoon.

Room Tip: Go 'All inclusive'. When you are all inclusive you can still see how much everything would h...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloundra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 21, 2013

Beautiful resort. From the moment we arrived we were greeted by the friendly and efficient staff who couldn't do enough for us. Congratulations to all of the staff in all areas, they are all amazing. They all go over and above to ensure everyone is happy. The restaurant choices are great and the food and drink selection is extensive. We stayed for one week for a wedding and it all went perfectly. We chose the all inclusive package and definitely recommend doing it this way. The grounds are beautifully maintained, the rooms are spotless and well equipped and the spa is amazing for some relaxation and beauty treatments. I could not fault anything. Highly recommend it. Will look forward to returning at some stage.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Büdingen, Hessen, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2013

The quiet rooms near the south pool are the best, along with the south pool's personnel !
The food is excellent, especially the ever changing buffets at the main restaurant. The staff is very friendly and considerate, especially the housekeeping staff.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
merseyside
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 15, 2013

We have been back for 2 weeks now and all I can say about sugar beach is Wonderful,that's the only way to describe the 2 weeks we stayed at Sugar beach.
Yes the hotel has a couple of issues and generally the rooms need a lick of paint, but ignoring that the staff and location far outweigh the few minor points that some people seem to concentrate on.Our room was next to the quiet south pool and its a perfect location.
the staff at the south pool are the best in the hotel,always friendly and ready to help and get you what you want but they never hover over you they just seem to appear just when you want a drink or lunch.
The rest of the hotel is excellent and you cant fault the food or the staff,Citronellas is the best of the restaurants but Jean and Virgine at La Pirogue gives it a good run for its money.A little tip is to take a torch with you so you can read the menus at the restaurants at night as the lighting can be a bit low.
If you are not all inclusive be prepared for the cost of drinks with 2 bottles of coke at the pool costing £8 a time,there are shops about 10 minuets away but not a lot of choice there.
The entertainment is OK about what you normally get in a International hotel but you have the choice to go to either hotels.If you look in the weekly handout you will find a what's on section which allows to choose where the best entertainment is on it also list the main restaurants speciality nights so you can decide in advance if you need to eat at one of the restaurants
Over all probably one of the best holidays we have ever had and we would return again.

Room Tip: The south pool is the quiet area and with the best views of the beach
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kavita H, E-Commerce Coordinator at Sugar Beach Resort, responded to this review, August 1, 2013
Dear Guest,

Greetings from Sugar Beach,

On behalf of the whole team, we wish to thank you for your recent visit to Sugar Beach Hotel. We are delighted to read how much you appreciated most of our facilities and services. We will pass on your comments to our team members so as to maintain and improve our service quality.

During the low season, the hotel refreshes the rooms and we assure you that this is currently taking place. Moreover, in our premium night restaurants, lights are available and we will double check with our staffs so that such inconveniences do not occur again.

As you have already pointed out All Inclusive is a very good alternative to an option of optimizing your spend on F&B extras during your stay and should perhaps to consider during your next visit to us. We thank you again for your review and look forward to welcome you back to Sugar Beach.

Respectfully yours

The Sugar Beach Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sugar Beach Resort

Address: Coastal Road, Wolmar, Flic En Flac, Mauritius
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Flic En Flac
#2 Luxury Hotel in Flic En Flac
#2 Business Hotel in Flic En Flac
#2 Family Hotel in Flic En Flac
#2 Spa Hotel in Flic En Flac
#2 On the Beach Hotel in Flic En Flac
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sugar Beach Resort 5*
Number of rooms: 258
Reservation Options:
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Also Known As:
Sugar Beach Hotel Flic En Flac
Sugar Beach Mauritius
Hotel Sugar Beach
Sugar Beach Resort Mauritius/Flic En Flac

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