We booked Pallagino based on the excellent reviews posted on this website. However, after a shocking week at Pallagino we wanted to share our experiences so others can have a balanced view.
Food: Like others, we booked this on the rave reviews of Sandy's cooking. Well, the food was good on nights when there were other guests, however, on the nights where it was just us and our 3 boys (aged 6,4 and 2) we were served with spagetti bolognase and frozen (shop bought) chicken escaplopes, followed by yogurt (that was bearly in date.), certainly not the standard of cuisine we were hoping for.
The breakfasts were an absolute disgrace, the cold meat and cheese were left out for hours at a time (and reappeared daily) with no refrigeration and in the Mauritian climate we were concerned about food poisioning so stuck to the bread. The bread was often very stale and had to be toasted. Interestingly, we noted Rajen eating different bread that was clearly more expensive than the cheap stale variety served to his guests! The cereal was so stale and we bought our own locally.
Another big upset was with the children's food. At each meal we would serve the children a portion that we would reasonably expect them to eat. Due to the food quality noted above the children would often leave food on their plate. On one particular evening (when my wife was at hospital with our youngest following a serious high grade fever) I was told by Rajen to ensure the children ate all the food on their plate. We do not believe in wasting food, but equally as guests we do not expect to be told how to raise our children!
Pool: Like others, we were very concerned about the lack of cleaning. All our children experienced upst tummies and fevers during the stay (which amazingly escaped us during our second week at more upmarket accomodation in Mauritius).
Room: The family room was shocking. We have backpacked extensively during our life and whilst we expected basic accomodation that would be small, the reality was a pokey room, which was superfically cleaned (you only had to look under the bed to see a layer of grime / hair from previous guests). There was no attention to health and safety and the plug point was hanging off the wall with bare wires showing / the hinge on the wardrobe door had broken and was sticking out periously.
There was a grave lack of hot water (had 2 hot showers during a 7 night stay) which we raised with Rajen and were told it was due to the drought. Strangely the water rationing did not impact the water temperature at our accomodation in our second week - clearly a cost cutting measure and the comfort of the guests was not taken seriously by him.
Location: Flic en Flac maybe for some, but not for us. The hotel location is not optimal, with views overlooking part completed buildings. To access the beach, the road runs alongside open sewers. The beach was packed with locals and was FILTHY - not the Mauritian ideal.
Overall: If this had been a larger venture then we would have voiced our concerns during our stay. However, as you eat with the family each night and live in their house we did not feel comfortable voicing our problems. When we did voice our concerns we were made to feel very uncomfortable. Mauritius is a beautiful country but unfortunately our stay at Pallagino left a bitter taste in our mouths.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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