Returned earlier this month from a week’s stay at Lux, our 5th visit to the hotel (and the second since it's rebranding.)
Despite the short stay and 12 hour flights, it was instantly relaxing and lovely to catch up with old friends at the hotel.
On arrival (09.45) our room wasn't quite ready, so we were invited to have breakfast and were immediately attended to by our old friends Ramess & Dave. By the time we'd enjoyed a leisurely breakfast on the terrace, our room was available.
Our room overlooked the pool (additional cost as very little availability, having only booked about 2 weeks before the trip.)
The room was on the 2nd floor, spacious and with a balcony. It had not been refurbished. On our last visit (May 12, reviewed here) we had had a refurbished room, which was stunning. Having had this experience, the non refurbished rooms do seem rather dated and "tired". However they remain very comfortable with very large bed, and a sofa and armchair. The closet contains hanging rails, (lighting in here could be brighter), shelving, drawers and a safe.
Bathroom has walk in shower, large bath, 2 sinks and a separate loo. Beautiful (and generous sized) body lotion, shampoo, conditioner, shower gel & soap), are provided as well as bathrobes & slippers.
The room is serviced twice a day and 2x 500ml bottles of water are provided in the morning.
Free wi fi is available everywhere in the hotel including the beach!
There are plenty of options for dining aside from the Kitchen which holds themed buffets every evening. We alternated between the Kitchen and other restaurants each evening. We visited East which serves pan Asian food and Senses which is more Indian orientated. Don't be put off by the fact that special menus are served at these restaurants on several evenings. The à 'la carte menu is always available with no additional charges.
We received excellent service from Ramess, Pravin and Dave in the Kitchen. At the bar, Vijaye was always very helpful.
Drinks prices remain high: e.g 2 small beers 400Rps, (£10) bottle of mineral water. 400Rps. Wine starts at about 1600 Rps a bottle.
We always have a good breakfast and don't eat until the evening. Unless you're on an all inclusive package, having lunch or snacks will work out very expensive.
We didn't do any organised trips on this visit but walked into Belle Mare (15 mins) and took a taxi to Flacq. (Note the market is now only there on Sundays.) The supermarket in Belle Mare (on the right hand side with access to clothing shop) charges high prices these days. I was charged 198 Rps for a box of (Mauritian) teabags, which were on sale in the Spar in Flacq for 27 Rps. I'm very happy to support the local economy, but this was just blatant ripping tourists off. I'd recommend taking a taxi to Flacq when the market is on (£17 return) and getting any items you want in the Spar there.
The beach hawkers are fine. If you politely say no they won't hassle you. We are now on first name terms with two or three of them and they recognise us from previous visits!
Snorkelling trips (2 x daily, free) were good. However I did have to ask for instructions to be repeated in English as all the other guests were French and it was assumed I was too!
I also attended the aqua class (most days, free) but the level of this was quite variable, depending on the instructor. Again, instructions not always in English, but you can work it out! One downside (which I've not experienced before) was that a lot of people remained in the pool who were not participating in the class (despite there being 2 other attached pools.) It could become a bit challenging at times when kids continued with ball games in your path or people hang around the edges of the pool when 20+ people were trying to jog around the edge!
This was the first time we have visited at this time of the year and the hotel was full, with mainly French guests (including lots of children.) it remains access all areas for children and as I have said on each review (as do other reviewers), it would be good to see one restaurant that was child free.
We attended the astronomy evening which was excellent and very informative.
I had 1 treatment at the spa (a henna tatoo). Prices for treatments are high (> high end Spas in the UK.) e.g 4000 Rps for a pedicure (I hr.)
We left the hotel at 05.45 and were given a take away breakfast: cardboard box containing pastries, juices and a good selection of fruit. This is new and a really nice touch.
Mr Modak the General Manager has a very visible presence. We were invited to have a drink with him one evening and he is very keen for feedback.
All in all, it was a very long way to go for a week, but as we are so familiar with
Lux, we were able to relax immediately and it was well worth the travelling.
Ask for a refurbished room!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mrs. Picky, Greetings from LUX* Belle Mare - your home here in Mauritius! Thank you for your lovely review and the in-depth analysis of each of our features and offerings. I am sincerely thankful to you for detailing your experience and I am sure the readers of this forum and our future guests would hugely benefit from this review. I believe our team is our biggest asset and your review reinforces this belief of mine. I have complimented all the team members listed by you in the review personally and they all in turn thank you for mentioning their names in your review. Just one question from all of us - When are you returning next? We all look forward to seeing the two of you again soon for a yet another wonderful stay;
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Warm island regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.