After much researching we decided to visit the Ambre, 2 couples looking for a relaxing break but with things to do when we felt like it (like golf).
We arrived early on the Friday morning and we're greeted by very friendly & helpful reception staff, who quickly sorted us out, explained the hotel & services available. We'd booked the all inclusive & were quickly able to take advantage of the breakfast buffet which was excellent. A wide variety, plenty of staff keeping things fresh & cooking certain items to order (none of the long queues you often find in the AI hotels).
Although check in wasn't until early afternoon we were shown to our rooms straight away, which is a big plus after a 20hrs travelling. Our room was fine, unfortunately our friends room had a bit of an odour. The hotel staff tried to rectify this a couple of times, whilst we all relaxed by the pool, unfortunately this couldn't be done so the hotel upgraded them to a better room. So all good there.
My advice would be to book the upgraded room anyway, they were much better size & location so well worth the extra couple of hundred pounds.
The hotel had been renovated during 2012 I believe & they had done a superb job of the main areas, reception, pools, restaurants & bars. The rooms looked like they'd been renovated though, as opposed to a new build. But the rooms were fine & who spends their holiday in the room when you're in this location?
The restaurants were all good, the staff seemed to want to help which is a refreshing change to some places. We visited the beach restaurant and the Italian 3 times each and the rest of the time we spent in the main restaurant buffet style. The service was good in both the a la carte & Italian offering a friendly, polite & efficient service. The food was good on all 6 occasions & there was a reasonable variety to choose from. One night the weather rather ruined the night at the beach restaurant but that wasn't anything the hotel could effect.
The buffet had a good variety & changed many of the dishes each night to keep things interesting for guests.
Around the pool during the day there were plenty of sun loungers & brollies and the pool was never crowded. The beach was great, again plenty of sun loungers etc for the size of the hotel.
The bars were generally ok, very clean but part way through the holiday the service did seem to slip, this seemed to be more down to lack of organisation than numbers of staff & I believe several complained to the management who quickly took action to rectify this. Often the food & beverage manager or his deputy were then seen organising the staff, these guys really took it personally & I'm sure will have worked to get the standards of service where they needed to be. (Acknowledging guests waiting to be served would be a great start to improving here).
A few brochures talk about certain food & drink not being included in the AI package, this certainly isn't something that should put you off. They had one of the most comprehensive drinks lists I've seen at an AI hotel & there were only a few things in the a la carte restaurants that weren't included like lobster.
We visited the spa twice, which was very relaxing, the staff were very good and was reasonably priced. Well worth a visit to chill out even more that the strains of being by the pool.
We took advantage of the snorkelling, canoes, pedal boats, sail boats etc all which are included in the AI package.
All in all a good time was had, the big question is would we go back. Yes we would, friendly, helpful staff make a big difference to a holiday & they certainly have those here. Would have given it 5* but for the room problem & bar service all of which I'm sure will be sorted.
If you've already booked enjoy, if you're still deciding get it booked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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