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“friendly staff and great food” 5 of 5 stars
Review of The Residence Mauritius

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The Residence Mauritius
5.0 of 5 Hotel   |   Coastal Rd, Belle Mare, Mauritius   |  
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Ranked #3 of 13 hotels in Belle Mare
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“friendly staff and great food”
5 of 5 stars Reviewed February 19, 2013

My wife and I have just returned from Mauritius. We have stayed at quite a few 5 star hotels around the world and this is no disappointment. The staff are very friendly and go out of their way to please. We were upgraded to a sweet du to an unusually heavy rain storm caused a leak in our room. Our butler moved everything to the new room for us. I think he must have photographed our the location of everything as when we went to our new room, everything was unpacked in exactly the same place as it had originally been. I would recommend getting a ocean view room overlooking the pool. As this has a bit more atmosphere than some of the other rooms.

The pools are actually used to help cool the air-conditioning units and as a result can get very warm which is great in the evening or when it is raining but not so good on sunny days. The ocean is a better bet if you want to cool down. There is never a shortage of sun beds and the beach staff are on hand to help pick out the best spot. The water sports are all free but you can only go sailing and waterskiing at high tide as the water gets quite shallow and they don't want you to fall on the coral. I would recommend taking some shoes to ware in the ocean as there are some stone fish that can give a nasty sting, although these are quite rare and are not there all the time.

The food is great the buffets are the best I have ever had whilst I would like the beverages to be more reasonably priced, £10 for a small glass of wine is a little steep... My advice take some drink with you and go the the local shop for soft drinks if you want to save a few £££.

The Plantation restaurant is very good and you do feel looked after, the staff make an effort to remember you and always have a few nice words to say.

Overall this was a relaxing place to be and we had a great tome.

Enjoy and book with confidence.

The review by "lya_Voloshin" must be by someone from another hotel as it just is not true, please ignore it completely.

Room Tip: get an ocean view room with a view of the pool
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe Rooms Division Manager at The Residence Mauritius, responded to this review, March 11, 2013
Dear Sir/Madam,

We thank you for having spared some of your precious time in writing your feedback on Trip Advisor where you have described your holiday experience in the shortest and simplest way.

We are very happy to read that you did enjoy your stay at The Residence Mauritius and your kind words are indeed the best reward to us and a motivation for our team in going the extra mile to exceed our guest's expectations.

With regards to the prices of our drinks, do note that there are heavy taxes levied on alcoholic drinks and our prices are compared on the same level as other 5* hotels.
We also wish to thank you for your comments regarding Ilya`s malicious review.

We reiterate our thanks for choosing our resort and we sincerely look forward to welcome you back to our shores soon.

Thank you and kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gurgaon
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 14, 2013

We stayed there for a week in December for our Honeymoon and were absolutely happy about our great stay there...This wasnt originally the hotel we had opted for but our travel partner goofed up our plans & we landed here. I must say the property is beautiful , staff extremely courteous, beach wonderful, Pool relaxing. We had a time of our lifes here... we were pampered and pampered day in and out. Their spa was amazing... the catamaran cruise from their side was totally an experience not to miss, the water sports at the hotel were great tooo. We could hardly complain about anything except the food wasnt of a five star level. Not a thing changed in the breakfast buffet layout for 7 days and the other dinner buffets were boring and tasteless too. Also I was really keen to cycle down to nearby places which we couldnt bcoz the hotel did not rent out any bicycles which was a disappointment. Cut these two out and rest everything was meerly perfect....:) Would like to thank the staff for making our honeymoon special :)

Room Tip: Ocean view and garden view both are good bcoz d beach is at a stone's throwaway distance
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe Rooms Division Manager at The Residence Mauritius, responded to this review, March 11, 2013
Dear Sir/Madam

We thank you for your comment on Trip Advisor and for choosing The Residence Mauritius for your honeymoon and are delighted to read that you had a wonderful stay.

We sincerely appreciate that our resort has met up to your expectations, our team are ready to go all the way out towards making our guests happy whilst ensuring that we continue to experience the simplicity, the genuine desire to serve and the passion to excel.

Regarding the quality of our cuisine, you can rest assured that necessary measures have been taken in our continuing process of improvement.

We reiterate our thanks and look forward to welcoming you back again to The
Residence Mauritius.

Thank you and kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
spain
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 12, 2013

Anyone planning to visit the Residence Mauritius should totally ignore Ilya Volshin's ridiculous and vicious rant.
My partner and I who travel from Mallorca in the Balearic Islands have stayed here twice and are already planning a return visit this year.
We consider this to be one of the finest hotels we have stayed in and we have travelled extensively worldwide. Judging by the number of repeat guests we have met there, it's obvious other people think so too.
The attention to detail is second to none, it is spotless everywhere, we have never seen a cockroach or anything like it anywhere in the hotel. As for rats, perhaps she brought them with her!! The food is delicious, imaginative, with seafood on the menu, juices are freshly squeezed, and the service is attentive and genuine, always with a smile.
Personally we loved the Spa, and the beach is spotless as they clean it every day in front of the hotel. The beach is never crowded. Occasionally there are local people who come to celebrate a religious festival further down the beach. Most people would find this charming and a chance to witness colourful local culture.
Everything Ilya Volshin has said is total rubbish. The Residence has a fantastic team of extremely professional people led by Frederic Chretien, the general manager , a charming man who does not deserve to even read such fabricated lies about his hotel. I highly recommend that her comments should be erased!
I suggest Ilya stays in Transylvania where she is obviously much happier. Ignore every word she has said.

Room Tip: Ocean front rooms on higher floors are naturally the best for the amazing view of the Indian Ocean!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe Rooms Division Manager at The Residence Mauritius, responded to this review, March 18, 2013
Dear Sir/Madam

We would like to thank you for taking the time to share your comments on Trip Advisor and also for the title that you have chosen “ILYA VOLSHIN'S RIDICULOUS REVIEW”. We are very appreciative that you have given your personal feedback on this nasty review.
We are very pleased to read that you have had a wonderful stay and your valuable motivational comments will assist for the accomplishment of our objective to consistently strive to get better.

We thank you for the special mention on our team members who make all the charisma of our hotel and we will be honored to welcome you back again to our property.

We reiterate our sincerest thanks for your trust in The Residence Mauritius.

Thank you and best regards



The Management
The Residence Mauritius
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 5, 2013

My husband and I stayed at the hotel for a week dec to jan and we were amazed with the hospitality of the staff at the hotel.
they were all just amazing.
One day before our departure the hotel had booked us a catmaran cruise which we both were excited to go too. The driver picked us up in the morning and the cruise was just amazing. We were the only indian couple at the cruise but it was nothing but fabulous.
While returning back we got off the boat and had to get into the bus to reach back to the hotel, it was the same driver who picked us both up in the morning, when we were about to enter the bus the driver stopped us and told us that we cannot enter the bus and that this bus is reserved in advance for all the guests at the residence.
we tried convincing the driver that we had reserved the bus as well but he said he doesnt remember picking up any dark skinned people in the morning since there was only whites in the bus.
We were rudely thrown out of the bus and we waitted for a taxi for around 30 minutes and didnt find any at that area.
Later on the driver came back to us and informed us that he was short of 2 people in the bus.
Around 10 people in the bus told him that we were with him in the morning when he picked us up as well so he said he will take us.
He said that very rudely as if he was doing us a favour and he said he still doesnt belive the passengers in the bus that we were with them in the morning pick up.
since we had no choice we both got into the bus.
we felt very humilated as the driver furthermore told the conceige at the hotel that he didnt pick up any indians. The duty manager apologised to us but this experience made us feel so bad it spoilt our whole trip and the wonderful experience given to us by the hotel all those days just went down the drain.
We asked the hotel staff, indians carnt afford tto go on the cruise??? or does the driver think he is only loyal to white's.
He could hv confirmed our names against our room number (if he was professional enough to carry the paper with him) but this experience was humiliating, disgraceful & totally horriflying for us both since we felt very embarassed that the people in the bus were convincing the driver to take us.

Room Tip: Delux ocean view room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe Rooms Division Manager at The Residence Mauritius, responded to this review, March 18, 2013
Dear Sir/Madam

We thank you for choosing The Residence Mauritius for your honeymoon.

Your comments that you have shared on Trip Advisor are important for us and will certainly assist to measure our service quality and pave our way to excellence

We are sorry to read the inconveniences that you encountered due to an incident concerning the transportation for the catamaran activities; this is not the type of services that we expect our supplier to provide to our guests you may rest assured that necessary measures have been taken to avoid any recurrence of such nature.

We thank you again for having brought this comment to our attention and we sincerely hope to have the pleasure of welcoming you once again to our property.

Thank you and kind regards,


The Management
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2013

My partner and I spent early January searching for an ideal hotel for our trip to Mauritius and were not disappointed in our choice of The Residence. This superb property is located on the quieter North East coast of the island and right from the moment we arrived we were treated like royalty. The staff from the manager down to the bellboy were of the highest standard complementing every aspect of our stay. Our Ocean view room was spacious and tastefully decorated down to the smallest detail and the butler service provided was thoroughly professional. Meals were of a Michelin standard and the dining room staff professional and not standoffish. if you are looking for a quiet, calm and pampered stay then The Residence is incomparable. Top class.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe Rooms Division Manager at The Residence Mauritius, responded to this review, March 18, 2013
Dear Sir/Madam

It’s really great to read all those praiseworthy comments that you have shared on Trip Advisor.

We are delighted to read that our team members have excelled in making your holidays a wonderful one. We have no words other than to express our sincere thanks to you and your wife for having chosen our property.

We will be honoured to welcome you to our shores for another memorable and enjoyable holiday.

Thank you and kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 26, 2013

Absolutely ignore the review from Ilya. It is a ludicrous review and almost beyond commenting upon. You only need to look at the consistently outstanding reviews from virtually everyone who visits this first class hotel, to see how completely untypical this review is.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2013

We had stayed here for 6 night & 7 days for our honeymoon and indeed it was memorable one. On our arrival we were greeted with welcome drink we was really refreshing. Our check in was very quick. Our room was very good. Its amenities were very good. Room was quite spacious. It had good balcony. View from balcony was good. We did not find a single person in the staff who was rude. Everyone had a smilling face, especially "Desire" receptionist was very kind. He helped us out of the way in many ways. We were given catamaran cruise as complimentary, but we realised that catamaran trip was going to be taken in north east where there are no dolphins. If we want to watch dolphins we need to go to west. Hence we requested spa instead of catamaran. Spa was the highlight of our stay. It was excellent. If you stay here please experience spa here. Sittle the girl working in Sanctury Spa is excellent. Management should arrange catamaran in west only then its worth. Hotel property is very good. Its pool is awesome. We had few issues in food. The hotel has got two restaurants one is The Dinning Room and other is The Plantation. Buffet breakfast is at The Dinning room which is quite good. We actually liked the variety of fruits. Main issue was for dinner since we were vegetarian and for vegetarian food we need to meet chef since there is no variety in the dinning room. First two days we were not at all satisfied with the food quality, its taste and the variety. Then we tried The Plantation were we met Chef Ram. Chef Ram is very polite and he was kind enough to prepare good dishes for our dinner. After two days of struggle in food we finally got good food. Water and phone call rates are too costly in the hotel. I would advise to get local Emtel mobile card and water & juices from super markets. Overall stay was very good & memorable one.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Residence Mauritius

Address: Coastal Rd, Belle Mare, Mauritius
Phone Number:
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Belle Mare
#2 Romantic Hotel in Belle Mare
#3 Business Hotel in Belle Mare
#3 Luxury Hotel in Belle Mare
#3 On the Beach Hotel in Belle Mare
#4 Family Hotel in Belle Mare
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Residence Mauritius 5*
Official Description (provided by the hotel):
The Residence Mauritius with its elegant colonial style is in perfect harmony with the intense turquoise of the ocean. With its kilometer-long beach of powdery white sand, The Residence Mauritius is one of the most beautiful jewels of the international hotel scene. ... more   less 
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Also Known As:
The Residence Hotel Belle Mare
Residence Belle Mare
Residence Hotel Belle Mare
Residence Mauritius
The Residence Mauritius Belle Mare

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