My husband and I are avid travellers and have enjoyed the hospitality and comforts of leading hotels and resorts around the world. Since starting a family, our desire to travel has not abated and we still seek out luxurious getaways that can now also cater for our families needs. Long Beach is the perfect retreat that offers the optimal balance between decadent five star luxury for adults and entertainment and care for children. This has been our second memorable stay at Long Beach and has now become the destination of choice for our annual family retreat.
I have seen a few rather negative reviews of Long Beach, and while I appreciate that there will be differing views on some areas, some things are undisputable. As an informed traveller, I can confidently say that Long Beach excels in all areas of customer experience.
On arrival we were warmly greeted by the management comprising of Navin, Vedasan and Stephane who checked us in and continued to offer us personal service throughout our stay. Management at Long Beach is notably visible (more so than at any other 5 star establishment that I have stayed at) and are on hand to resolve any issues timeously.
The resort architecture and layout is fresh, vibrant and modern, a refreshing change from traditional Mauritius colonial architecture. The piazza area is stunning and comes alive at night during live performances. Shores bar is constantly abuzz with activity and its manager Vinod is also a talented cocktail maker, brewing delicious concoctions and has a charming rapport with guests. His team is professional and efficient and we had wonderful afternoons sipping cocktails under his watchful management.
The food throughout the resort was of an exceptional quality, and being
big foodies, my husband and I were never disappointed with the quality. Chopsticks serves excellent Chinese dishes and the fresh handmade noodles deserve special mention. Unlike most buffets, Le Marche offered exceptional variety and quality. The desserts and pastries were sublime. Sandy is a talented pastry chef and under her mentor ship, every dessert we tasted throughout the resort was fantastic. She produces macaroons which are comparable with some of the best we tasted across Paris and the special Mille Feuille that she produced for our wedding anniversary brought back fond memories of tea time at Fauchon in Paris. Sandy also has a great rapport with guests, her watchful presence and attention to detail are evident in every excellent dish that leaves her kitchen.
Vedasan is Long Beaches talented and dedicated food and beverage manager and very clearly loves his profession. He produced a special Mauritius feast for us one night after we told him that we wanted to sample more of the local delicacies.
The rooms are beautiful and well appointed with every modern amenity like ipod docking stations and espresso machines. We stayed in two interleading superior beachfront rooms but the family rooms are also great and recommended if you are travelling with young children.
This review would not be complete without mentioning the Angels kid club and it's staff and management. Stephanie runs a tight operation, which is both professional and able to provide a loving and entertaining environment for children of all ages. After a long tough year, my husband and I really needed time out for ourselves, and Stephanie and Vidia were able to make this possible by taking such good care of our children. Mama Vidia was a nurturing and motherly caregiver, and under Stephanies leadership, we have only good things to report back on the kids club.
I feel a bit like I am giving my Oscar 's acceptance speech, because there were so many people who made our stay memorable and I am sure that I may have left someone out. Jenny, our lovely waitress whom my daughter loved, Dani at the pool bar who was always willing to go the extra mile, Varuna with her ready smile and calm demeanour, all the housekeeping staff who kept our room immaculate and produced little touches of flowers and sweets at unexpected times, Michel who was always present, professional and attentive, Dario who made our anniversary so special and Chandan who was quick to address issues.
I have seen reviews that spoke negatively of the service at Long Beach and I recall the words of Long Beaches GM Nicolas De Chalain, who said to us " whatever you give out to staff and how you engage with them, you get back a hundred fold". It is so important that one understands Mauritian hospitality. If you take the time to engage with these warm people, you will be duly rewarded.
We certainly were.
One area of constructive feedback would be the addition of ramps leading to rooms. While we got a much needed arm workout carrying prams up and down stairs, we were happy to wait until we got back home to go to gym, on holiday one really does not need the inconvenience. Baby changing facilities in the bathrooms at the main pool would also be a welcome addition.
All in all though, we will definitely return to Long Beach and have advised many a traveller within our circle of family and friends to do the same. Thank you Long Beach for another lovely stay.
The Daya Family
The beach front rooms are lovely, if travelling with young children, the family rooms are perfect. A...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 26, 2013
It’s really great to read all those praises about Long Beach, products and services and our team members professionalism who have excelled in making your holidays and your anniversary a wonderful one. We have no words other than to express our heartfelt thanks to you and your family for your loyalty towards Long Beach. We have passed on your compliments to all those concerned, from the different outlets.
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We are eager to welcoming you and your family at our shores shortly for another memorable and enjoyable holidays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.