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“Ok but for what you pay the service is hit and miss!” 4 of 5 stars
Review of Long Beach Mauritius

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Long Beach Mauritius
5.0 of 5 Resort   |   Coastal Road, Belle Mare, Mauritius   |  
Hotel amenities
Ranked #8 of 13 Hotels in Belle Mare
Certificate of Excellence
Leeds
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“Ok but for what you pay the service is hit and miss!”
4 of 5 stars Reviewed February 9, 2013 via mobile

We stayed in the hotel for 7 nights on our honeymoon. I guess we expected a great experience but I've had better. The hotel and rooms are very modern, well kept and always clean. I just feel the experience was very average at times. Some days the staff constantly made a fuss and always were attentive. Other times mainly at breakfast there were many tables which had dirty plates and if you ordered a cup of tea it took ages to come. The staff sometimes insisted on taking your plate to your table. Really nice but what you really need to do is get the basics right.... Clean tables and a drink.I feel that the management are to blame as the staff clearly work long hours and try hard. Each member of staff should be assigned certain tables & take care of those people. At times the place was over staffed some days extremely understaffed. in the evening I would ring customer relations for ages with no answer and when they did answer the restaurant I wanted was booked up very frustrating. sometimes at night we would go to the main bar and wait 30mins before we got a drink. I got really fed up with this hotel at times. It was all inclusive but not everything is included!! No free sports, bikes or rackets, pool table etc all you have to pay for. There are also some foods/drinks you can't have as its an extra charge.!! An unorganised steady hotel - nothing to shout about a real shame as the potential is there if a manager observed more and asked the clients how they felt

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, February 12, 2013
First of all, we would like to thank you for your feedback which we appreciate very much. Before even trying to justify the reasons why the services were not to your expectation, please accept our most sincere apologies for the shortcomings you were subjected to during your stay. We took note of all your concerns which we will definitely look into with remedial actions in order to avoid such recurrence.
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1,024 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
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English first
Stone, United Kingdom
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 8, 2013

Lovely hotel,managed to get a beach room upgrade thank you. When we first arrived the hotel was very busy as the South Africans were still on school holidays so breakfast was a little chaotic. We have stayed at the Awahli Heritage in the south before and that was a lot more intimate and you got to know guest relation staff well, so difficult not to compare. The resort itself was much more spread out so lots of space and a lot quieter during the second week so lots of beds round the pool, no need to put towels down!! We loved the adult only infinity pool. We were all inc which is a must if you like a drink or two as very expensive otherwise but a little limited in food choice on all inc. The restaurants were good but overall we preferred the Awahli for choice and food although the buffet restaurant on Thurs night when it had a sample of all the cuisines was very good. The staff as with all Mauritians were fantastic and special mention goes to Dany in Tides Bar and Pravesh in Shores Bar. Not a lot of Brits seemed to be at this hotel so not a lot of scope to meet new people. Not sure about the glass toilet in bedroom though some things need to be private!! I did lose an expensive and sentimental earring in Shores Bar it dropped through the decking. All in all though another fab time thank you.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, February 13, 2013
We wish to thank you for your comments and take note with pleasure that you had a fabulous time at Long Beach although being quite dissatisfied with certain aspects which we sincerely regret. However, your special mention to Dany and Pravesh has been passed on to them. We feel very sorry to read about the loss of your sentimental earring.
Thank you once again and we hope to welcoming you in the near future.
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Colyton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2013

good hotel, comfortable rooms, nice beach, good sports facilities, excellent food and charming staff .but BEWARE if you don't go all inclusive the prices of wines, drinks and mini bar are astronomical! We spent £60 on a very average bottle of Sancerre and £30 on an ALsace. Can of coke in the mini bar nearly £5. Also although there is a choice of restaurants, Chinese, Japanese, Seafood, Italian and superb buffet, a lot of the dishes had large supplements , even for all inclusive, so it is easy to rack up a big bill
also we went as a couple in January and didnt realise there is a kids club which meant lots of young babies and children at every meal!

Room Tip: the complex is very far out and we had to walk nearly 500 metres each way for breakfast. If you have...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, February 13, 2013
We would like to express our thanks for the overall feedback pertaining to your recent stay at Long Beach. We read your concern about the prices which were not to your expectation and sincerely regret that you have not been able to enjoy certain facilities at the hotel. However, please note that our prices are one of the most competitive in our category of hotels in Mauritius. We can rightly claim this because our prices have been thoroughly benchmarked with the prices of other hotels over the island and they have always been substantially lower. We cannot deny and it’s a fact that we have supplement on certain dishes and seafood dinners.

Thank you once again for having chosen Long Beach for your holidays.
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uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 1, 2013

wow what can I say, beautiful food, beautiful service,beautiful place. The staff cant do enough for you. Their manager 'Vedassen' is so on the ball its unreal, the other holiday makers seemed to be enjoying their time too. kids have a great time there. we'll be back very soon xxx
stayed january 2013

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident manager at Long Beach Mauritius, responded to this review, February 4, 2013
Thank you for your positive feedback relative to your recent stay at Long Beach and we are glad to read that you and your family had an enjoyable holidays amongst us. We will definitely relay your compliments to Vedasen. The whole Long Beach team will be delighted to welcoming you back to our shores shortly. See you soon with your family.
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Aberdeen, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 31, 2013

My wife and I have just returned from a week long stay at the Long Beach hotel. Not having been to Mauritius before we read quite a few Trip Advisor reviews prior to going. Sure enough we have to agree with many reviews regarding the cost of things at the hotel. We went on a full board package thinking that we might take an upgrade to All Inclusive when we got to the hotel, knowing that alcohol was expensive. However, all that they could offer was an All Inclusive rate of 75 euros per person per night. So that meant that since we had already paid for all our food, we would be a further 1000 euros for drinks for the week.
Even All Inclusive customers had to pay extra for many of the branded spirits and certain items on the food menus. Examples of prices were, bottled still water, £3 , small bottle local beer, £4 , wine £10 per glass. Only local rum was on A/l with all named brands costing about £8.
The food was very good however. Presentation and flavour was excellent. The buffet restaurant for breakfast and dinner had a wide range of well cooked foods to suit everybody. The Chinese restaurant had a poor atmosphere and the Japanese restaurant was an additional charge.
The pool restaurant and Italian restaurants had very good food but he menus were unchanged all week so thought that was poor for a 5 star hotel.
The staff tried most of the time to be helpful and they were all very pleasant, even carrying your plate to your table from the buffet.
The room was kept very clean and was of modern design with open toilet /bedroom design which was not ideal. Tea and coffee in the room was an addition charge unless you were A/l.
The beach and pool areas were kept clean with ample sun beds.

Overall, the hotel was in my opinion a 4 star and let down with additional charges for many items over and above the All Inclusive package.

Room Tip: To get a proper view of the sea upgrade to a beach front room. We had a standard sea view which had...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident manager at Long Beach Mauritius, responded to this review, February 4, 2013
We would like to express our thanks for the overall comments pertaining to your recent stay at Long Beach. We read your concern about the prices which were not to your expectation and sincerely regret that you have not been able to enjoy certain facilities at the hotel. However, please note that our prices are one of the most competitive in our category of hotels in Mauritius. We can rightly claim this because our prices have been thoroughly benchmarked with the prices of other hotels over the island and they have always been substantially lower. The Japanese Restaurant has always been featured with additional cost and all guests in any packages they are partaking into, get a credit of Rs850 per person

Thank you once again for having chosen Long Beach for your holidays.
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Larnaka, Cyprus
Top Contributor
157 reviews 157 reviews
44 hotel reviews
Reviews in 49 cities Reviews in 49 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

Spent whole 8 days in the paradise of fifty shades of modern colours in Mauritius...simply astonishing and beautiful destination, resort, perfect climate, very well organised xmas nights and new years!!! we all enjoyed the whole 8 days of our vacations , kids loved the modern big kids club and me the hiteck 2 floor gym!!! really fantastic place & destination to celebrate the xmas and new year with or without kids!!! you could see the smile on all peoples faces , how they enjoyed their holidays, in this beautiful long beach paradise... each night had the options of 5 restaurants, including chinese, japanese, thai & french! cant go wrong with any of the 5 really! excellent service in all, beautiful ambiance , the thai situated on the sand of the beach, having a wonderful armosphere with candles around listening to the waves of the ocean.... the spa so beautifully orientated , with water surrounding the corridors, astonishing relaxing area , outdoors and indoors, as well as the modern saloon for hair and pedicure/ manicure treatments. we thank so much the perfect staff in all the resort for offering us an endlessly unforgetable xmas holidays in mauritius..... we are so in love with this resort , all of us so we reccomend it to our friends and relatives and we ll return for sure again.... the paradisious beach front villas are so fresh in our minds after almost a month that we want to jump in these modern style villas and enjoy the white sand beach in front of us...... Mauritius & Long beach bella mare we ll see you again!!!!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, February 8, 2013
Please accept our sincere thanks for your valuable feedback pertaining to your recent holidays at Long Beach. We are delighted to read that you had an unforgettable, wonderful and enjoyable stay amongst us together with your kids The management wish to thank you for your fidelity towards Long Beach and we are pleased to note that you will recommend this destination to your friends and relatives. We sincerely hope to welcoming you back to our shores in the near future.

With renewed thanks and see you soon again…
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 30, 2013

I went there with my wife. Simply the resort should be classified as four not five star. Everything was four star, staff were trying but not so succeeding in offering good service. It is not their fault, the management has to be blamed. Bad value for money. Nothing more to say. I agree with Angie S.

Room Tip: Ask for first floor rooms
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, February 8, 2013
We read your comments with much concern and we feel sorry that you have not been able to enjoy your holidays at Long Beach. We sincerely regret for the failure in offering our services. However, The Management wish to reassure you that constant trainings are being conducted to all our team members in order to improve our standard of services. Nevertheless, please accept our thanks for your valuable comments which has definitely retained our attention for corrective actions and will ensure that other guests are not being treated same.
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Additional Information about Long Beach Mauritius

Address: Coastal Road, Belle Mare, Mauritius
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Belle Mare
#5 Top resorts Hotel in Belle Mare
#5 Romantic Hotel in Belle Mare
#6 Spa Hotel in Belle Mare
#7 Luxury Hotel in Belle Mare
#8 Family Hotel in Belle Mare
#8 On the Beach Hotel in Belle Mare
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Long Beach Mauritius 5*
Number of rooms: 255
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Also Known As:
Long Beach Mauritius Hotel Belle Mare
Long Beach Mauritius Belle Mare

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