We stayed in the hotel for 7 nights on our honeymoon. I guess we expected a great experience but I've had better. The hotel and rooms are very modern, well kept and always clean. I just feel the experience was very average at times. Some days the staff constantly made a fuss and always were attentive. Other times mainly at breakfast there were many tables which had dirty plates and if you ordered a cup of tea it took ages to come. The staff sometimes insisted on taking your plate to your table. Really nice but what you really need to do is get the basics right.... Clean tables and a drink.I feel that the management are to blame as the staff clearly work long hours and try hard. Each member of staff should be assigned certain tables & take care of those people. At times the place was over staffed some days extremely understaffed. in the evening I would ring customer relations for ages with no answer and when they did answer the restaurant I wanted was booked up very frustrating. sometimes at night we would go to the main bar and wait 30mins before we got a drink. I got really fed up with this hotel at times. It was all inclusive but not everything is included!! No free sports, bikes or rackets, pool table etc all you have to pay for. There are also some foods/drinks you can't have as its an extra charge.!! An unorganised steady hotel - nothing to shout about a real shame as the potential is there if a manager observed more and asked the clients how they felt
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