I went there with my wife. Simply the resort should be classified as four not five star. Everything was four star, staff were trying but not so succeeding in offering good service. It is not their fault, the management has to be blamed. Bad value for money. Nothing more to say. I agree with Angie S.

Our family stayed at the hotel for 15 days in December 2011. The hotel has been opened that year. The rooms were good equipped, very clean. Our butler was one of the nicest persons I have met in my life. The restaurants served food in good quality and we have tried all of the restaurants during our stay. Unfortunately the main restaurant could try a little bit harder with the variety of the meals. In the second week, we had the feeling, we are eating the same food all over again. The staff overall was very friendly. As mentioned above, we stayed as a family and in that time we used a children pram. Unfortunately you have to carry the pram to get to your appartment, but this could be fixed very quick by adding some wood rails for the pram. Also the elevator at the reception was broken very often, which meant you had to carry the pram down to the plaza. But the staff helped, when it was around. The only bad experience was during the checkout, when there were a lot of items added to our bill, which we did not order and the guy at the reception was a little bit stressed and rude. Overall I would still say this is a very nice hotel for a stay in Mauritius.

We stayed at Long Beach for 11 days in November. This hotel is a must! The hotel is beautiful with so much to do - we didn't leave the hotel for the whole of our stay. Tennis courts were fabulous and we always got a court at the time we wanted.

We had a few minor 'niggles' which we raised with the manager early on in our stay, and the hotel went out of their way to make sure that everything was perfect for us. This hotel really wants to do well, so if something isn't as you expect, tell the staff and they will fix it for you.

We can't wait to go back to Mauritius, and we will stay at Long Beach again.

A tip on dining - try Hasu - it is worth it, the food is divine.

A tip on the beach - we found that the end of the beach (sunbeds 001, 002, 003) was the quietest and most pleasant spot.

Book your stay at Long Beach - you will love it!

I never planned on writing a review but after emailing World Leisure (the company we booked the trip through) a list of complaints regarding our recent stay at Long Beach I felt compelled to write one, as Johann Strydom the MD of of World Leisure South Africa would not even offer us a basic apology.

Long Beach is not a five star resort. Plain and simple. The hotel itself is beautiful - no one can take that away from them. But below are some of the issues we encountered during our stay:

- The service is a joke. We had to wait 30-45 minutes for drinks at the pool. Every single time we ordered something, it came wrong or late. Also, the restaurants ran out of all salads two days in a row!?!

- All Inclusive is the biggest scam. 60% of all food and drinks we not included so we landed up paying in a lot at the end

- As beautiful as the beach is, we couldnt sit on it once as there was not sufficient loungers and umbrellas. We met guests who told us that they set their alarms for 5am just so they can go and 'book' their chairs by placing books and towels on them.

- Two out of the three rooms are group took up had faulty aircons

- Our Sea facing room was bush facing.

- We resorted to paying a tray charge and having breakfast in our room everyday as the breakfast buffet was unbearable. You had to wait in a queue for 15 minutes for an egg.

I think its also important that you know that EVERY single taxi driver we went with told us that Long Beach is notorious on the island for its shocking service. We landed up moving hotels after 6 days to spend the rest of our time at Le Touessrok, which was out of this world! It seemed that every staff member there too knew how bad Long Beach is.

When I contacted World Leisure South Africa to complain the MD replied to me saying that it is impossible to respond rationally to my mail as it runs so contrary to the general feedback of vacations at Long Beach. Excellent customer relations.

Long Beach and its management need to face the facts - the service at the hotel is giving it a terrible name with tourists and locals.